Upper House Hotel

Room was very cleanBreakfast was very delicious Manager Serkan was very friendly and helpfulUpper House is the best ???

Everything is excellent ❤️

Loved the central location—right in the middle of all the action! Lots of great spots to eat nearby. Breakfast was fine.

While the location was great, the rooms showed signs of wear and tear, could use refreshing and better upkeep.

BEDBUGS and total denial — avoid this place at all costs.We checked into Upper House in Kaş and were hit with a full-on bedbug infestation the first night. At 1 a.m., we went straight to reception with photos and videos showing dozens of live bedbugs crawling all over the bed. Their response? “We’ll help you tomorrow.”No room change. No support. Just left us to be bitten alive.The next day? Still nothing—until I contacted Booking.com, and had a Turkish friend call the hotel directly. Suddenly, magically, a new room became available at 6 p.m. So no, the issue wasn’t “handled.” It was ignored until we forced their hand.When I followed up again with Booking.com (who said the hotel should respond within 30 minutes), the hotel still didn’t reply. I went back in person the next day to demand a refund. They gave me every excuse imaginable. Only after intense pressure did they refund the night. And then, instead of apologizing, they threatened to call the police—and actually did.So let’s be clear:•This was not one bug. It was an infestation.•They refused to act until we escalated externally.•They only refunded after being confronted in person.•And when held accountable, they called the police on a guest.This is not just bad service. This is a health hazard, a cover-up, and abuse of power.They don’t clean. They don’t care. And they lie.Tourists: stay far, far away. There are plenty of beautiful places to stay in Kaş. This is not one of them.

BED BUGS Do not speak any languages but TurkishAggressive and rude staff STAY AWAY

The location is perfect, they offer a good breakfast and the staff is very nice and helpful

The only complaint is that the room and the bathroom are so small. The bathrooms are built in the room later on, and that is why there is no place in the room to move or open a suitcase. But like I said the hotel is clean, staff is nice and location is great.

Great location. A little worn. Comfortable bed. Had to go through the shower to get to the toilet. Loud at night due to being in the center of things. Good breakfast. I would stay there again!

Staying in the city center made it super easy to explore the beauty of Kaş on foot. Everything is just a short walk away—shops, the marina, and plenty of great restaurants. The breakfast was fresh and delicious, and the staff were incredibly friendly and helpful throughout the stay. If you want to be right in the middle of everything, this place is a great choice

Super friendly hosts, clean and freshly renovated rooms.

The hotel is situated in the center, everything is very close.The breakfast is really great, staff is welcoming!I had a room without windows, it was very spacious and comfortable, conditioning was working great, so I did not notice the lack of windows;)The prices in mini bar are like in a grocery shop.The only thing that I didn't like, that I can mention, is that water in bathroom was warm and not hot, but maybe I did not understand how to switch it.But overall, this is a great value for the money.

Strongly avoid this place

We had a terrible experience at the Upper House. We booked a room that had no windows and when complaining to both Booking.com and to the hotel, both said: "can you show me where in the announcement it is said that there is a window?". We have prints that confirm that the announcement does not explicitly state that the room had no windows. Next time I will have to certify if the hotels I book have toilets too... More than that, they offered an upgrade, to pay extra 100 euros to move to a room with a window. Anyway, we spent a week in a closed box and we had a bad experience with the staff too. I do not recommend it.

Great experience from start to finish. We only planned to stay in Kas for one night but there we were in the heart of it all so we extended for a night. If we didn’t have to get down the road I’d have stayed for a month. Great buffer breakfast too!

Location and WiFi

Staff not friendly. Ouro Room had no Windows.

Extremely mean reception service

The staff called Baran, he is an extremely mean person. He seems not satisfied by his salary, so he doesn’t want to do anything. This accommodation mentioned about free parking, he sent me a location as he told me is for free, but it’s actually paid parking. He said I have too many problems, but the only problem I have is about parking. He also hang off my phone, the staff in parking lot told me this guy know this parking lot is a paid parking lot. By the way, this property has very loud noise from the pub nearby, it can last to 2AM

Location

The room was smaller than the description, there was no elevator, the AC was barely sufficient, very noisy at night, the room door could not be locked, there was not even soap in the bathroom let alone shampoo or body wash, the railing of the stairs were shaky, the breakfast was okey. I asked for an extra pillow and the one they have given me had a weird smell, most probably not a clean one ?

Location in great , very modern and stylish , room are clean with great view

So it's my second time in this place I really enjoyed my staying here, room is clean, breakfast very good, location in the center and very friendly stuff. Bars, restaurants nearby, it's could be a little bit noisy for someone, because everywhere playing music, but for me I slept well and didn't hear anything

Located in the city center Close to marina, restaurants, shops A little bit noisy but it wasn’t a problem for meFriendly staff, pretty good breakfast. It’s possible to have it outside. That was a pleasure for me.

The hotel was squeaky clean and new. Great location very close to marina and whole lot of restaurants.The vibe and the breakfast was also good.

Hotel staff were super friendly.Room facilities were fantastic with an amazing shower. Location was superb as right in the centre.Breakfast, hotel staff were really on point bringing coffee and juice when requested.

The location was wonderful, right in the heart of the shopping and restaurant district of Kas. The beds were very comfortable and the air conditioning worked great. The breakfast was also very good.

There was some noise late into the evening on Saturday night since the hotel is right on the main square, but that comes with the location and it was worth the noise to us to be in such a great location.

Great location, and very comfortable.