Hôtel Mercure Thionville Centre Porte du Luxembourg

It is such a great location. You can walk down to the Moselle River, to the train station or in the village. The plaza is very year for outdoor dining and shops to see.

I wish the hotel and perhaps the next door restaurant would get together and repair the access sidewalk into the hotel and restaurant. It would improve the overall entrance to both.

Perfect location and friendly staff.Didn’t have the breakfast so cant rate. Close to bars and restaurants and within 5-10 min walk to the train station.Clean and comfortable.

The only positive thing was the friendly staff.

The images do not match reality. The furniture is extremely old. The heating system is terrible and outdated. I don’t know how this hotel has 4 stars.

The location in thionville downtown

the housekeeping was keeping opening the door in the morning regardless there are people inside, Zero privacy,1 day out of the 4 nights the housekeeping did not clean the room, just because she did not clean it in the morning, while we left the room at 12 pm,The receptionist is one woman show she does everything no other staff, no one to assist in the luggage, or any other thing,Also, upon checkout the receptionist charged us again the taxes while we have paid upon arrival the tax and she was confused with the calculation which is also confusing for us

Staff and location.

Room hadn't been cleaned when I first went into it. Issue with Wifi wasn't resolved during the stay. No milk in room for coffee. Hotel fabric tired. Air conditioning poor.

The staff was extremely pleasant and helpful. When confronted with the problem (see below), they reacted well. In my case, I received a discount worth one half night's cost.

The wifi didn't work. We were there over the course of two nights and the wifi was at best intermittent, m mainly out of order. This is nowadays unacceptable.

Position of the hOTEL - room very good furnitures

The carpet in the corridors smelled a little bit - The breakfast food not very well served

What an amazing hotel for families with kids. We got the adejcent room (2 connecting rooms), kids could comfortably sleep in one room while we had the other, each of the rooms had a bathroom and shower. So convenient, right in the town centre, parking in front or around the hotel is available and free at night and on Sunday. Super friendly lady at the reception, good value for money. Another benefit is they use the Nuxe products in the bathroom, which is amazing. I loved it though we arrived late and left early. Wifi worked well.

One of the bathrooms could be cleaned better (the walls were not perfectly scrubbed and I found 2 pieces of hair), but the rest was okay.

The location of the hotel was in the city, close to shops, restaurants and breakfast locations. We enjoyed the stay on our bicycle tour.

The breakfast was nice with good selection, and excellent coffee, and some of the staff were friendly and helpful.

Room was called a Privilege room, but it wasn’t! Very hot and no air con, so had to keep the window open but then disturbed by noisy revellers shouting and screaming until around 2am, traffic noise was also a problem and early morning deliveries were noisy with van man having his radio on very loud! The duvet was badly stained and clearly needed replacing, just awful. The on-site restaurant food was just acceptable and can’t be recommended. Trying to explain this to the reception when asked if we had enjoyed our stay next morning was dismissed out of hand and no evidence of customer care evident. No parking on-site.

Clean and comfortable rooms.

Poor breakfast.

amazing staff, very professional, efficient and friendly. the place is located in the centre of town. the rooms are clean, spacious and comfortable. I recommend this hotel.

Location right by the Mosel and the old town. Nice helpfull staff.

Was offered a better/bigger room, if that was the case I am glad I didn't see the other one. My room was small, facing to the yard with very noisy ventilation, and aircon could hardly keep the room temperated. Bed was fine but pillow hard and the sheets very synthetic making you sweet a lot. No private parking at the hotel, but was offered to park my motorbike close to the front door, which was fine but not safe. Nothing happened though.

Super hostess, thank you Monica, she gave the hotel the 4 star feeling!

The air conditioning is centrally controlled and therefore could not be turned on in the room and it was hot. Window open was not an option with the traffic from the city driving by below. The decoration of the hotel and the hotel rooms do not have the allure of 4 stars. Maybe 3 stars. The service at the front desk is worth the 4 stars though, because they want to make you as comfortable as possible.

First of all, the staff of the mercure is amazing! :) The location is as good as it gets, but also as bad as it gets if your room is facing the main street. Other than that, very convenient with a restaurant and a bar right next to the hotel and everything else in walking distance. Breakfast was great. The Hotel is already a bit older and the rooms as well as the window isolation would need a redo.

Noisy street, windows and curtains don't block the street noisy and are not really isolated against the cold. I assume this all will be sorted once the economy allows it.

quick acces to highway

there was a persistent smell of sewage in the building so bad it woke me up during the night.

Location

Secure bicycle storage and good food

Location

Perfect service and extremely kind personnel