Hotel Bayrischer Hof

There was no hairdryer, internet does not work called reception they didn’t help, parking was too small I have to park in the park house

Proximity to the city and everyone was very nice

No air conditioing

Courteous and competent staff, very nice room for the money, and perfect location for me trip. I'd stay there again in a heart beat.

Hotel employee is the absolutely best front desk clerk/manager ever! All the other people are very helpful and nice as well, but hotel employee was extremely helpful and went out of his way to make our experience excellent!

Accessible to sightseeing The room was a good size

The room safe was not fastened to anything nor did it work. I reported it to the front desk and nothing was down about it. The room was not air-conditioned They provided a portable air conditioner, which produced more heat than it produced cool air. The room was stifling. We would have used the windows, but they went out onto a courtyard with stairs and ladder access so we were afraid to leave the windows open at all.Half the time the reception desk was manned by somebody who didn’t speak English

A very cute boutique hotel with some beautiful and old architectural elements. The attendant at the front was really helpful and kind as well! It is in a great location and conveniently located to the altstadt and so many landmarks as well as food and shopping.

The parking situation was a little tricky. It is in a separate parking garage across the street with limited spots for hotel guests. Luckily I was there during a holiday and was able to use a different spot and the front desk attendant was helpful and accommodating.

Close vicinity to city

Had amenity box that was empty when asked they stated will fix the problem but was not remedied.

Location is great, staff are accommodating

When I arrived, there were no pillowcases on the pillows and no towels in the bathroom. The staff rectified this when I called them, but these are basics that I expect in a hotel. There was also make-up on the bathroom counter from a previous guest. Then the water pressure was terrible, nearly completely stopping after 3-5 min of showering. The wi-fi was spotty at best.

It was conveniently located to public transportation and all of the major attractions. Also, there were a ton of stores and food right near the hotel.The staff was great.

The elevator was not working. They did offer to bring your luggage up and down the stairs. But walking up 4 flights of stairs got a bit old. Also, there is no air conditioning. They did have a fan but it was a bit stuff in the room. There is no refrigerator in the room. Although, there is a place for one but there was not one there. And the shower in the bathroom is extremely small. It feels like a 4x4 box. If you have any mobility issues, this would definitely be a problem.

The room is gorgeous in an amazing location right next to the main Old City and Public transportation stop at Bismarckplatz. The bathroom was second to none with a full tub and full shower and big vaulted ceilings.

If it’s hot outside you need to know that this hotel has NO Air Conditioning, which wasn’t advertised and we showed up during a record heatwave. Be careful, it became dangerously hot in the room.

The hotel is very well locatedThe rooms are good The price is reasonable

The late check in was a disaster. We were a group with 5 reservations all made via booking. The booking reference codes did not work. By name some did some did not. We called the emergency line and they told us that we should try different spellings. Exactly how to put it was not in the communication sent to us. Then you have to enter the credit card into an ATM type machine. This machine only accepted maybe 30% of the cards with no apparent pattern what worked and what not. It was a nightmare to get to the point that everybody had his room key. After a few calls and by far not all issues resolved the emergency line just stopped answering. At this point 3 out of 5 check ins had worked. We had to have some assisting the others with their credit cards otherwise 2 would have been without a room and the emergency line not answering - That is just unacceptable.

Great central location, excellant middle eastern restaurant right next door. Helpful staff.

Housekeeping would take the wet towels left on the floor but forget to replace, Reception assisted in replacing.

it’s very central and easy to reach all historical places. The rooms are big enough and great breakfast in buffet. Kevin was helpful.

There is no fridge in the room. We asked put our vacum cheese which we bought it in France to their fridge at reception and they told us you can get it after check out however check out day our artisan chesee was missing in the fridge under reception counter. Another receptionist did not help us to find it. Just keep saying there is no cheese here and I don’t know. The fridge was empthy. We were shocked. So we paid 60 EUR for cheese as gift and hotel did not take any responsibility and no apology. We left hotel with questions in our mind.

Close to the tram.you can go everywhere in a few min.Was clean,value of money was perfect.

Good location, good value for money single room, good facilities, very friendly and helpful staff

No daily change of towels and room cleaning

Great location, easy to access sights nearby. Quick check in and check out.

Room was not very clean, especially the bathroom. The room was also very cold. We could not increase the heating.

Great location, close to the historical center. Spacious and clean room and comfortable bed.

The room was a bit cold. We turned on the heaters, but it was still cold. But it was not that cold that you couldn't afford it.

The hotel is located just a few minutes from Hauptstrasse, Heidelbergs nice and busy main shopping street. There is also a lot of good restaurants just minutes away from the hotel.

Location

Room was tiny and the bed was uncomfortable. I went downstairs to get hot water for my decaf coffee (I bring my own) and they tried to charge me. There were mosquitos in my room too. The only way to stay cool is to open the window. No AC.

Good Breakfast, furniture new / little used

Sent to a different property with broken door, night club downstairs, Shisha smell and no elevator, broken lights and shower