Bourbon Thermas Eco Resort Cataratas do Iguacu

This hotel is far from five star hotel standard in terms of quality of room, customer service and food. Room was outdated and old. (They first gave us an even worse and smelly room) Staff were inconsiderate, impolite and unapologetic.Dinner was meh.

The place has exceed our expectation in every way. The infrastructure for children and attractions in July was more than enough to keep the kids busy, barely wanting to leave the hotel.But I must say that we impressed the most by the food. Dinner was amazing! So was the service.They had a different theme for every dinner ( Italian, local, BBQ, etc) what kept it interesting and fun. The food was so delicious every night what we don't see often in hotel buffets. The staff was so dedicated to provide us the best experience! Thanks Gilberto,Antonio and all the restaurant team for the 6 great dinners we had along with you!

The rooms are a bit dated, but comfortable and functional.

Great Food , great People , excellent for childs , super dinner

all ok

Big hotel with great restaurants. Unfortunately we didn’t have time (due to tours) to enjoy hotel facilities

No rooms for bigger families (5 or more)

A short congress stay at the hotel. Great locations, staff friendly, food great, Wi-Fi quality good. Can recommend.

Nothing really.

Amazing pool, sauna, spa, food, garden, property. Staff were very helpful.

Facility is very good. Breakfast is excellent. People are very friendly except many staffs do not speak or understand English.

For a first class resort, it should at least provide a hot water kettle and 2 complementary bottle water in each room.

Staff were very helpful. Facilities were great. We only ate/drank at the pool bar once. and did not go back. The Italian restaurant was REALLY nice and as the resort is isolated from downtown (we had no car), having this Italian restaurant with great food really made the stay. Rooms were good and we had a balcony outlook over the pool, which was lovely. The turkish and dry sauna were really good. Everything was great. Try the lebanese restaurant in town, seriously good food.

Bookings for the Italian restaurant need to be easier. We could not call or book online. Once i spoke to a man preparing tables before opening and asked for reservation, with number of people, room number, time. He did not make booking. Second time we asked concierge, with same details, to make booking. Again no reservation when we arrived. Luckily each time we arrived at 7 (opening) they fitted our large groups in. Also, the breakfast ran out of cha preto (black tea) every morning and could not seem to replace it. Us Europeans love our black tea. The same buffet breakfast range every day became a bit boring. Suggest that the hotel changes the options daily.

The location is good, rooms are ok. Some staff were really nice helping with some itinerary instructions and information.We liked a lot some of the entertainment options (bowling, Zoo, machine games, football pool)

Dinner was disappointing, breakfast also. Small place for so many people, the food didn't have the minimum amount of alternatives, in fact first night was very poor the menu (second day was a little better , but still poor)Poor service at the bowling place, slow (40 min to bring a beer). Some games were close (archery)We didn't have the opportunity to have connected rooms with the kids

The staff and the kids club

The buffet could be better but it was good

I had an exceptional stay at the Bourbon Cataratas do Iguaçu Thermas Eco Resort. The resort offers a perfect blend of luxury and nature, making it an ideal getaway. The rooms were spacious, clean, and well-appointed, providing a comfortable and relaxing atmosphere.The resort’s amenities were top-notch. I particularly enjoyed the thermal pools and the well-maintained eco trails that offered a serene connection with nature. The variety of dining options was impressive, with delicious cuisine that catered to all tastes.The staff at the resort were incredibly friendly and attentive, ensuring that every aspect of my stay was perfect.The location of the resort is also a major highlight, being close to the stunning Iguaçu Falls. It was convenient to visit this natural wonder and then return to the comfort of the resort.Overall, I highly recommend Bourbon Cataratas do Iguaçu Thermas Eco Resort for anyone looking for a luxurious and nature-filled retreat.

My experience was marred by an issue with my booking. Due to a late flight, I was unable to check in on the first day of my reservation. I requested a refund for that night, which I had already paid for but did not stay. I also asked the reservation team at the resort to communicate with Booking.com to discuss the situation and support my refund request. Unfortunately, nothing happened, and my request was not addressed, which was disappointing.Overall, while the resort itself is excellent, my experience with their customer service regarding the refund was less than satisfactory. I hope they can improve on this aspect to provide a better experience for future guests.

The pool and play areas for kids were very nice

Had some problems with the restaurant and food was ok but very repetitive.

Camas e banheiro

Qualidade de items no safe da manhã e précis de items do bar

Food was very good

The price has nothing to do with the old rooms, smelling horrible like humidity. Not even bath amenities were good, linen were old, it is strictly an overpriced children’s hotel. Not suitable for couples that like good/nice hotels

Large rooms, shower pressure, amazing breakfast, amazing staff

No Netflix, pretty big crowded hotel, bar service

Overall great experience, nice infrastructure for kids and great breakfast. Location is also very good to explore everything in Foz do Iguaçú.

No remarks.

Pool area was great and the kids really enjoyed it.Sports/football field was also enjoyed by the kids - even in the heat!Was nice to be able to walk through the garden areas, see the animals and where they grow the fresh produce.breakfast was plentiful.

Our garden view room was more like a road-view room; however they did change the room for us which was appreciated. Apart from breakfast, we found the food options to be limited.

Comfy beds, great buffet in the morning and eveningAttentive staff

outdated pool area, not relaxingno rooms with bathtubs

Food, infraestrutura

Room view

Such a great place for children, swimming areas were phenomenal. The garden area with the hotel grown fruit and veg was impressive

The breakfast was ok