San Rafael Comfort Class Hotel

Great location. Enough space in the room. There is free pool table for guests.

There were ants in the room

The location was central, walking distance from restaurants. Rooms were clean and comfortable.

very polite staffvery clean and big roomperfect breakfast [buffet]you may have dinner [buffet] with 35 br but not very good food ...with 30 br u may have dinner buffet in the city [tropicana restaurant] there is travel agency in the hotel for day trips to the falls [a visit to the falls in argentinian side is a must ..150 br]use ur credit card everywhere in brazil but always choose br ... NOT eurouse UBER to go everywhere [very cheap and safe]

Location, hot water, aircon ( after remote battery replaced). Tour desk in lobby.

Attitude of staff on front desk - not welcoming

What made my girlfriend and I very disappointed was the “breakfast”.. We were several guests that just decided to not eat any breakfast at the hotel since the only available thing was rotten bananas…

Terrible breakfast

The outside area was lovely, we sat there late into the evening. The staff were also very helpful as we were having issues with onward travel. Within walking distance to top rated restaurants

Staff was not very nice, they were denying things that we agreed on before the jurney and additional trips that agency in the hotel organised for us. It is not nice when someone tries to make you insane by pretending not to have proves (yet i gave them my phone number so that they could seach whatsapp convesration) because i couldt show it because my phone was lost, with emails that i could acces only after at my home - and I presented them once i returned home, whuch was huge shame for the hotel staff.We payed for 2 rooms, the equal price. There were 3 of us. Wewere supposed to get 2 rooms with big beds, but i got the room with 2 small beds which means les comfort while sleeping.

The hotel is located in the city center, so many shops (including grocery stores), bus stops, and restaurants are nearby, making it very comfortable! The pool area is fantastic! Breakfast is good, with many options, but there were no fresh vegetables, which was sad for me.

It was weird to wake up one day at 8 am... because of drilling in(!) the hotel! Well, April is not a high season, but this was insane. The staff reacted to our complaint, but in an exotic way: the next day, drilling started not at 8 am, but at 10 am. Furthermore, on the last day, the staff just forgot(!) to book a transfer for us for the early morning flight. Hopefully, the manager working in the morning was very kind and solved this problem for us quickly... but except him I'd rate the staff very low.

Friendly staff, nice hotel and lovely pool area. They had a staff in the lobby to help out with booking trips to the waterfalls and shuttle service.

The morning breakfast looked better on the pictures than what was available.The pool area was nice, however the music was always incredibly loud, either playing old rock classics or techno music. When asking the staff whether they could lower the music a bit and maybe put on some more cozy/lounge music the staff didn't understand.

This hotel is exceptional! It’s got a lovely pool area and a friendly bartender.

My room was quite compact, and it was just enough space to fit one suitcase. But for a few days, it wasn’t a big deal.

There was nothing not to like about this property. As soon as we arrived the staff were extremely welcoming and allowed us to check into our room a couple of hours early. The rooms were spacious, clean well equipped and everything that we could have hoped for. There was a lovely pool and games/relaxation area which we didn’t use but looked really nice. I would thoroughly recommend this place to stay as it is great value for money, provided a really extensive breakfast and was well situated.

Nice room with strong air con, big pool which was nice and warm and open until late, friendly staff and a good buffet breakfast. Central location in the town.

Very central location and friendly staff. Healthy and plenty of choices at breakfast.

Exceptional value for money in good location

Breakfast although plentiful lacked in quality in certain items and freshness. Otherwise would have scored it a 10 due to vfm

Breakfast, staff, location

Staff was helpful and friendly. Hotel clean and well organized.

Far from Foz de Iguazú. In the city but shops close super early, like at 5 pm. There's a very good restaurant beside serving a great buffet that saved us!

Location, comfortable stay with a restaurant, pool and bar onsite. Excellent breakfast buffett.

There were a few small ants in our bathroom on 1st night.

Close to restaurants and public transport to the falls. Big swimming pool area. Reception staff all spoke very good English.

Location is good. That’s all.

Very poor breakfast selection. Dead cacroaches not cleaned in the lobby for 3 days. No smile from the staff, barely any words spoken. By the pool….. we were smoking in the smoking section, somebody complained and asked by staff to smoke in the NON-smoking section by the pool. Could not flush the toilet in the room. We found poop on the sprayer by the toilet. Never come back !!!

Great locationgood service comfortable service

We booked for 7 people on bookingscom but when we arrived we were told we needed to pay for an extra bed