Hilton Garden Inn Praia Brava

Only was close to the place of my interest.

Extreme poor service, main desk attendant was more than unfriendly and both bad trained in all specs. Not enough service personnel. Coffee closed permanently and laser bar without service. No option for a simple coffee, pizza ordered had sweet dough. Bad!

The location and the breakfast were amazing.

The room was small, the fridge didn’t work and replacement was not offered, there were no towels at the pool, the hair drier was broken and no replacement was offered. The front desk girl was so rude and unhelpful. The keys didn’t work. The hotel was understaffed and the facilities seemed neglected. Parking was a nightmare as the stalls were small and there were pillars after pillars, making impossível to drive around and park. Also really expensive parking. One of the elevators didn’t work, plus the others working didn’t work properly, when pressing the button to go down it would automatically press both. So many time we got into the elevator to go down and ended up on the last floor. This caused the elevators to take so much time.

Great location and very good breakfast with a lot of options!

The worse part was the maintenance team working at 10:30pm with a drill ! Not make sense

Only the location.

Omggg! Everything.First, literally 100% about this stay was horrible. My 5-year-old son and I were the only ones who stayed at the hotel because we wanted some comfort. Hahahahahahahahahahahahahaha, we had just arrived from an international trip, and none of this happened at check-in. The lady didn't register my name; she put a woman named Cristina in my place, and my 5-year-old son was registered as the hotel's main driver. In other words, the reservation was in my 5-year-old son's name; he was responsible for payment, and I, his mother, whose name is Daiana, wasn't registered at the hotel. I don't know the person they put in my place, Cristina. She had a different CPF, a different address, or a different phone number, and she was simply there in my place. I didn't exist. I tried to use the hotel's internet and couldn't. I tried to order food for dinner in my room and couldn't...And because I couldn't, I wasn't registered at the hotel. They couldn't identify who I was. I put my first and last name and room number, and nothing was possible. I asked them to kindly make an exception, and obviously, since I didn't understand what was happening, I was served dinner in my room because my son was very hungry. They said "Okay." When I went to order food from the kids menu, they didn't have any. The person was very rude to me on the phone, making me feel bad for asking for water or just something to eat. I also said "Okay, never mind" and canceled, but we slept without eating anything and, obviously, without using the internet. So, I couldn't register.Besides, I was already very tired. My son had also complained about the moldy room. It's covered in dust and mold. The room has some dirty, unfinished parts that need to be updated, such as the curtains. The blackouts are all black and need maintenance. The smell in the room is a horrible, closed-in, unmaintained place.

The breakfast was fantastic

The check out 3:00 PMI didn’t receive the answer messages in the booking platform

beautiful, great location

It could have been a little cleaner. Also, my room was designed for a person with disabilities and it felt a little like I was in a hospital. Other than that it was great

Breakfast was nice, although a little congested, parking facilities appreciated and the foyer and main areas wellMaintained.

Our room was disappointing. The bathroom did not appear to be well maintained, there was some mould, blocked drains etc. When having mentioned this to staff, the response was apathetic. Attention to detail and hospitality was lacking for what I would expect at this level. Some heavy rain hit on the day of departure which was potentially going to impact our ability to catch our flight and we found staff, with the exception of Rafael, very unwilling to assist or support.

The bulding and decoration was nice.

The staff seemed to us impolite and not interested in giving service. Lack of management!The lunch a la carte was terrible! You cannot called that as a restaurant.Boring breakfast without variation. WiFi needs to logon all the time.

Room and bathroom were very spacious and extremely clean, we booked last minute for one night and it was great! Breakfast is simple, but has everything needed available. Hotel is brand new, very nicely decorated.

My brother was travelling with us, together with his 35kg extremely well behaved and trained dog. On Booking.com the hotel is described as pet friendly and no restrictions were shown at all, but when we went to check in he was denied entrance. Receptionist said the details of pet stay is described on Hilton Hotel website, what is true, but nothing like that is described on Booking.com, what can misslead customers when booking through partners. The receptionist didn't offer any alternative or tried to help, he actually said that 'no hotels in the area would allow a dog that size', what left us with a reservation we could not cancel and having to find accommodation late night for them. If we knew that in advance, we wouldn't have stayed there. I believe Hilton should link with Booking.com to ensure important information like this is displayed on their page and potentially reconsider their pet limitations, becoming actually pet friendly.

It’s not up to the standards of the Hilton Hotel chain

Noisy air conditioning, room service telephone doesn’t answer

The bed! Sooo comfortable! The staff were excellent also.

The food was ok, not excellent.

The location is great and the people were very friendly.

Cleanliness (Cleaning Service) could be improved

Service was amazing. The room was spacious, and the manager honoured my Gold Hilton status (room upgrade only). As we had issues booking directly, and unfortunately, we had to use booking.com! ( don't use bookings.com waste of money go directly to hotel save yourself time and money).

Coffee was amazing.

No earlier checkin and no late checkout.Ordered food and the staff can’t deliver it to my apartment.Lunch was not there.

Staff unprepared for the hotel demand , hotel was full and service was left behind

Location

Poor breakfast. Shower place was not so clean.

I am a Hilton Honor member and I love all the Hiltons. I like the pool and the fact they have a hotel in Santa Catarina.

I am very disappointed with the staff. It felt like they were doing a favor for me and my wife. They seemed to be understaff and the AC in our room would take too long to cool down. Overall I just didn't have the Hilton experience

Good location

Not good value. Too expensive for what you get. Parking has to be paid extra and is expensive. No proper working desk inside the bedroom. Sauna was not working. Swimming pool water was dirty.

The restaurant was not clean, chairs and table were dirty, and the staff at the restaurante didn't care to solve it. The bar service at the pool was precarious; these two items didn't match the hotel standards.

Only the location neat to my interest area.

More than poor Service. Coffee and bar closed just calling to room service. Bad trained front desk personnel, one of them even close to be rude. Expensive end it's clear they work with less than necessary personnel.