Super Collection O Kampoo Tiraha Road Formerly Siddhi Vinayak

Food was good, staff were friendly and helpful. In a good location, inexpensive, could leave bags after checkout. Room was spacious and comfortable

Can be a bit noisy in room near reception

The staff during check-in (a guy) was very polite and helpful to talk to. The staff in the evening seemed a bit off.

There were cockroaches in the rooms.

Parking was a concern in Gwalior and this hotel provided good parking space in the centre of the city.

Telephone service was not working. Since there was a wedding team in the hotel due to which room service was not good.

Super friendly and helpful staff, with great tips on where to go and where it is good to eat.I felt genuinely welcomed, and on my last day, I was getting the night bus to Lucknow,... and the lovely chap on reception gave me the use of the room behind reception (free of charge), to do final packing,.. freshen up,.. have a wee snooze and just generally chill untill my night bus at 10pm.Sometimes it's the little things like this that just make the stay ??

Hotel Town Grand exceeded my expectations! Luxurious rooms, spotless cleanliness, and excellent amenities made my stay perfect. The staff was attentive and professional, and the food, especially the breakfast buffet, was outstanding. Ideal location with great facilities. Highly recommended!

The bed was too small for three people, making it a bit uncomfortable.

Great value for money, large comfy beds with Air conditioning and Fan. Hot water in showers and nice big bathrooms. Tv in rooms as well as cupboards and drawers. Great location and 24/7 desk and security.

Nothing really, great value and really friendly staff!

Probably Ok If I could have found the location

I could not find the hotel as the map location was 3kms from the hotel, so I gave up looking a chose another hotel

Reception area

Location, Access to reception counter, name board not mentioned the name of the hotel as shown in booking.com. Very difficult to reach the hotel from the airport

.The hotel is about six to seven km away from the railway station, but easy to locate.Old lift is there.

Locality is congested, the hotel room was not that clean, the geyser was not working then we shifted to another room.. The bedspread and blankets were not that clean.This hotel is very average, slightly away from the Gwalior centre. Just OK for one or two days.

Friendly manager and staff. The room could be a bit more cozy and more quiet. But overall a good experience!

The room were specious... hygeine is gud

The staff were very slow...wifi was not working...the services r damn bad there kitchen is also not working

Dirty

Dirty, smelled like smoke, not worth the money. Sheets weren’t washed, outside noise very loud, and shower barely worked

Nice decor in bedrooms. Really helpful staff. Easy Chick-in Process.

Horrific experience due to miscommunication between hotel and booking.com

The hotel canceled my booking without any message to me. I got a message of partial payment after online booking. However, no link was provided for payment. I had a discussion with booking.com regarding this, and I was told that partial payment is not required. Instead, I will have to make payment at the time of reporting. But the hotel canceled my booking in the absence of partial payment without any intimation to me. Moreover, on booking.com, no direct phone number of the hotel was mentioned. I always end up contacting booking.com.I was surprised at this because I left a message on the day of reporting that I would reach late by 9 pm. I received a message from booking.com that the party has accepted our request. How is this possible? It appears that booking.com told a lie, and without contacting the hotel, they told me that partial payment is not required and the hotel has accepted my request.Or there was no communication between booking.com and the hotel. Moreover, the hotel staff was clueless about our booking and offered Ti cancel booking and rebook in the same hotel different types of rooms at a higher price.This appeared to nothing but a cheating jointly executed by booking.com and the hotel. It is important to remember that I had booked 7 rooms, and there is no way I could get 7 rooms that late in the night in any decent hotel.You must provide better and more direct communication between the hotel and the customer. I don't want any other customer to suffer what I went through, arranging fir 7 rooms in the same hotel late in the might.

Friendly team and a clean, comfortable room made our stay enjoyable

Very good experience check in/ check-out was smooth. Stay was superb. Room was clean.

Peaceful property. staffs were mannered and know how to deal guest. Front desk office person was also very polite and cooperative.

The room was clean and spacious. Bed was very good and comfortable. The staff was amazing and helpful. Very Good place to stay.

Room was perfect and clean also room service was very good with friendly staff. Had a wonderful stay.

Had a beautiful big room, Good interior, feel like home. loved it Well maintained staff and hygiene Helpful staff and easy check-in/check out process