Golden Citadel Hotel Siem Reap

Pros +

• The hotel was well maintained with large rooms and a good balcony. The staff are excpetional with their service. Food was limited in options but was prepared fresh and to my liking. I would always visit this cozy place! Another to mention is the guide/driver Krath, who took us everywhere . Hes the most patient and caring person i have met for a long time. Thanks Krath, without you the trip would not have been fun!
• The value for money at this hotel is amazing, if there were a few tweaks I would be happy to pay a lot more. - The customer service was brilliant, they were incredibly friendly, they organised tuk tuks back and forth from beer street and the airport for a very small fee. The manager/ owner has good English so is really easy to deal with. - The pool was my favourite on our SE Asia and they also provide pool towels. - Rooms are comfortable and clean. - Breakfast was good, they even provided us with a different fruit each morning which we loved. The best coffee we have had in SE Asia too.
• Due to the fact that the hotel is far from the city center, one way transfer by Tuk Tuk was provided.

Cons -

• Nothing much to say other than the Cambodian heat!
• Firstly, I would say that the positives far outweigh the negatives here. I would 100% stay again. - Its a little far from downtown, we enjoy walking so often did but it takes around 30 minutes which may be a struggle for some. - The balcony door lock and shower head were broken, they were usable so not a major issue however, these could be easily fixed. - There was no TV, I do understand that in Siem Riep you wouldnt watch this much but we like to unwind each night with an hours TV so missed that slightly.
• When we entered the first room, the bed sheets and towels were both stained and extremely dirty. When we told the staff they took it as normal, after some discussion they changed it. The hotel was very noisy. Lizards roamed the corridors. Every part of the hotel was dirty. I don't recommend it to anyone.