Phranang Place- SHA Extra

Pros +

• The location. Size of a room. I guess that's it.

Cons -

• First of all - I booked 5 rooms and specifically asked beds to be separate, I even wrote them a message. Did not get any answer, like zero communication, when we arrived we got double rooms, not twin, they simply do not have that many twin rooms and don't bother to inform you :/ Next - bedbugs in two of the rooms. When we told them about it, they changed them. No elevator on the side where superior rooms are - you have to carry them by yourself to 3rd floor. Many mosquitos near the pool. Breakfast sooo basic... There was only one girl who was making everything, so it took a while she made breakfast for 10 people. Coffee only 3/1.
• Dirty bedding, full of stains, and pillows that are 10 years old. In the pictures we see when booking, the furniture looks new and beautiful. But when you arrive in the room, the furniture is old, sometimes even broken. The fridge was broken, leaking water all over the room. In the bathroom, there was only cold water. If you wanted to take a shower at 7 PM when everyone came back from the beach, you were in for an unpleasant surprise. We also had to pay extra because we chose to pay at the location instead of paying when making the reservation. If you choose to pay at the location, they charge you an extra 80 if you pay by card. When you ask why, they simply say: hotel policy. The cleanliness was poor. At night, no one guards the hotel, yet the doors are wide open. There is no one at the reception if you need anything. They tell you to take care of your room keys, yet they leave the keys on the counter, accessible to anyone who also leaves their keys there. The staff was friendly, but it didnt help much.