Bandarawela Hotel

Staff very courteous and helpful.

Not adequate food in buffet to cater to all. Some items finished even one hour prior to closing time. There should be a supervisor to ensure food availability.

Liked the history, we knew the facilities would be more basic and old-fashioned and we liked this. Food generally good. Friendly staff. Liked the tortoises!

One of our evening meals was very average and the starters and mains arrived together so we had to send the mains back. But we would go again. We understand that a refurbishment of some rooms is planned. Hopefully this is sensitively done without distracting from the historical significance and feel of the buildings.

The staff were very courteous and helpful. I needed packed lunches. And my medication stored in the fridge. They were always there to assist

A small fridge in the room would have helped

I loved the old style of the hotel and the way the rooms were built round a courtyard. The hotel is definitely very old, but it has made the most of its old historic attributes - I even had a huge bath in my bathroom.

The men on reception were glum and slow. They need a course in smiling and dealing cheerily with people.

Location of hotel & Staff was good. Surrounding of hotel, can give you a great feeling.

Its a heritage property having history of more than 100 years, but the building of the hotel is not well maintained. Rooms need renovation. Modern facilities needs to be added. Other than Staff and location , nothing was good. Food menu needs to be reviewed.

staff food close to facilities train station

rooms are not modern bathroom was very old and hot water was not continuous . no ac in my room but it doesnt matter as weather was cool

Old charm and location

Bedrooms including bed and bathrooms are obsolete. Super noisy and bad music. Awful service and worst food in Sri Lanka.

My stay at Bandarawela Hotel was truly memorable. The hotel exudes colonial charm, with its old-fashioned rooms that transport you back in time. The staff was exceptionally attentive, going above and beyond to ensure a pleasant stay. The food was delightful, adding to the overall experience.

The only downside was the shower/bathtub, which felt quite unsafe and slippery, posing a risk of slipping.

The building is well maintained with staff with great attitude and services. Teal gem for the price.

The tap for shower was made of metal without any cover, so I struggled to turn off the hot water tap which became very hot to touch.

The hotel was surrounded with beautiful flowers and enjoyed walking around . Very clean n nice

The rooms were small for a triple . Hardly any room to move about. The beds were too high, like in a hospital ?

Excellent location a short walk from train and bus station, lots of charm lovely gardens, both vegetable plots for the kitchen that you can walk round and the formal oasis at the front. I have stayed here twice, years apart and look to do so again.

Nothing!

conveniently located in the heart of Bandarawela town

lacking basic facilities such as air conditioning, cable TV

Beautiful Hotel and location.responsive room service and staff with a beautiful smile.clean and comfortable room,it was an excellent stay.food was good.we will most certainly return.good luck Bandarawela hotel.Zafee Farshana

Everything was excellent. Central location in Bandarawela. Good food in traditional atmosphere.

Superb

We had to pay Sri Lankan Rupees 4900/- more because of your miscommunication with the hotel. We as guest do not understand why we have to pay more when you do not communicate properly to the hotel.

This hotel is really one-of-a kind. If you find yourself in Bandarawela, you will be lucky to have the chance to stay there. Yes, some of the facilities are rather old, like the beds, televisions, and showers (but still all very comfortable), however, on the other hand I got a lot of enjoyment out imagining what this hotel just have been like 100+ years ago when it first opened. There are still amazing wooden floors throughout the hotel, antique phones, a beautiful lounge/reception area, and a totally worthy bar to settle into for a nightcap at the end of the day. If that's not your thing or you prefer more modern hotels - this might not be the right choice for you : ) Staff was very kind, as well, and there is a brand new movie theater right across the street!

I thought the coffee was not very good!

Friendly and experienced staff. The room was spacious and clean.

The food was tasty, but the buffet could have offered more variety.

Very good location. Colonial style is nice. Good breakfast.

Position of shower

The hotel holds an important part of Sri Lanka's history. There are photos, artworks and interesting details throughout the place. It has a great atmosphere of days gone by and was a meeting place for the Tea Plantation Managers, politicians, diplomats and intellectuals. Influential Sri Lankan business people and politicians still stay here and it is used as a venue for wedding photos because it is so classic and has lovely gardens - so you get the picture. It is easy to get to Ella, Nine Arches Bridge, Lipton's Seat etc. (train, tuk tuk or driver) from here and Bandarawela is not touristy. The hotel is unique and lovely. The staff are amazing and nothing is too much trouble. The manager Rewatha is very professional and kind. He arranged a tour for us in "Miller's Garden" at the hotel where they grow much of their produce. The hotel has implemented environmentally conscious practices which was great to see.

Nothing. We stayed for a few days including breakfast and dinner. The food is generally good except the 'starters" could be expanded. The hotel is not modern-swish but we loved its character and wrinkles that tell many stories.

staff was really goodwe got the presidents apartment & it was exceptionally good.Ala Carte food is exceptional

buffet needs improvement