Palazzo Gatto Bianco

Location is excellent. Room was clean, comfortable and efficient

The fact that it was all no contact. No front desk, no personal check in. All very cold and indifferent for a travel experience. It was more like and Air B and B

The location and quality of the room were excellent bountiful breakfast in their bistro

The room was a bit smaller than expected. The property has a.presence in multiple locations on the intersection (2 retauranrts 3-4 doors with Gatto Bianco listed), which made it a little confusing to find the proper entry (another guest was experiencing the same confusion) finally determined it by checking the listed address against a faded number beside the door. Then, once.inside room names instead of numbers lead to another moment of confusion. Ultimately, it is a minor but easily addressed issue

Great location and amenities

Horrible communication we call three times before arriving and no one answered and when we came to hotel, they canceled our bookingWe had to arrive late because of transportation issues

Convenient location to the centre. Modern set up and keyless entry

The location was poorly marked

Good breakfast, nice and kind staff. Excellent location and comfortable room.

Check-in process is to engaged and a guest losts a lot of time. In case of electricity malfunction we lost a door-code. Fortunatelly we can open door using an aplication. We spent 3 days. Room was comfortable, we lacked armchairs only.

Very enjoyable. Staff very attentive. Lovely room and breakfast

A little noisy sometimes at night

Very stylish place in good location a few blocks from the old town.

Had no idea when we booked that this was part of a very large operation, based in Milan, meaning it was extremely impersonal. The online check in the day before our arrival was complicated and demanding and the instructions for arrival at the rooms were not particularly clear. The room was small and strangely arranged, we assumed because of the age of the building. It was the worst breakfast out of the seven places we stayed in Puglia, inefficient staff who kept forgetting to bring coffee, etc. Unappetising buffet selection.

I just loved the room, bathroom and location. The check in via an app worked very well. And the breakfast was good.

I would have liked that the staff could have helped whit getting us a taxi. Finally they did help. But i wish they could have just done it from the beginning.

We didn’t want to be in old town (swamped with cruise boat tourists and tour groups on a Sunday) but did want to be walking distance to old town, new town, and the train station. So, perfect location for us. The room and breakfast was perfect for us - a traveling couple in our 60s.

Had to download an app for entry, which seemed like more steps than were necessary. Otherwise, there was nothing we didn’t like.

Very nice room, good location and ok breakfast.

There was no reception. You're forced to download an app to check in and access the property. Staff on site only available for breakfast and less than helpful. No way to ask for more towels or toiletries, and good luck if there's an emergency. Also, if your cellphone battery runs out during the day, you have no way to get into your room.

Great location, very nice shower and comfortable bed!

Breakfast was a bit modest

Great location. Beautiful, modern, clean rooms. Breakfast was great. Good value for money.

Nothing I can think of

Great location, short distance from both train station and old city, plenty of places to eat near by. Room was very comfortable. Lovely big shower!

Not a bad location. Nice big room with floor to ceiling window. The only people you will meet are the women doing breakfast, who are great and breakfast is good.

We had no idea that this was a self check-in hotel until the property sent us a message an hour before our arrival to say the only way to get into the property is by using the app. Probably would not have stayed if we had known this. If you arrive late, make sure you have enough battery as the app is your only way in. Every time we left the hotel we found the front door open…which is fine if you have a receptionist. Not so secure otherwise. Disappointing!

good location.

no staff whatsoever. air conditioning control impossible to manage, hence we slept withoutna/C. this is not a palazzo. many ill-conceived details.

We arrived late from the UK and the maitre’d of the restaurant helped find where to enter the entry code, so on our return went back for an excellent dinner. Room was clean, v smart and excellent beds, the morning breakfast was great, also close to railway station.

Comfortable, spacious and very clean.

Check is a little clunky but nothing to be overly concerned about.

It had modern decor which was stylish - perhaps too stylish for its own good.

The checking in via the app was dreadful there was nothing I saw on Booking.com to say that this was their unacceptable system. Even the website suggests that it is an option, not mandatory.. We crossed from Dubrovnik on the ferry so couldn’t get info about the codes to get in. They had to send us a screen shot of them, when we arrived at about 7.30pm another couple was getting frantic as they hadn’t been able to download the app and hadn’t been able to get in. They were getting desperate. The hotel had assured us that no one else had had a problem . That just isn’t true. Read the other reviews.No staff on the place. Not able to leave luggage there after check out and while sightseeing before picking up a hire car. We had a lot of luggage because we had a lot of sailing gear. 10 minutes walk to the office with 3 large bags and hand luggage to leave the luggage. 4 other lots there so it’s not just us. Cavalier attitude of the staff. I suppose it saves them masses of money but it isn’t a service for guests who have never visited Bari before and need advice - and a welcome would have been nice. We have travelled the world extensively and are used to getting around but this is one of the worst experiences have had.

very nice room comfy bed and pillows. nice bath and shower. breakfast was included and was very filling.

Clean and access and responsiveness of host