Hotel Luxe

location, friendliness and helpfulness of staff, full, included breakfast

Hotel Luxe is a beautiful boutique hotel with great decor, clean rooms and common areas. Breakfast was excellent with options to have fresh eggs made for you and served as early as 6:30am! We even went to spa for a soak and sauna. Location - excellent!

Everything was great!

The staff are so kind, accommodating and helpful. I appreciated the location and its accessibility to nearby beaches. The rooms are comfortable and clean.

The breakfast could be expanded and the pillows were not ideal. There¿s little to improve.

I chose it for its location. It's great! But they turned out to have an excellent breakfast and nice staff.

The room was extremely hot (nearly 80 degrees) and they had no way to cool it since they had turned off the air conditioning for the season (visited in Nov). My only option was to open the window and it rained most of the time.

Location. Location. Location. 2 blocks from Palace and promenade. Very nice room. Huge bathtub.

Parking was free but the lot difficult to find. They sent me a detailed map but even with this it was hard to find.

Good location, close to historical city center.

I paid for my room through booking.com well in advance of my arrival, but few days before my arrival I got a message from hotel saying they are not able to get the money from booking. Booking claimed that the hotel did get the money and was trying to charge them 2nd time. What really happened between hotel and booking.com I don't know, I just know that I paid for the room and this should not be my problem.When I arrived at the hotel they insisted that I have to pay again to them directly if I want to get my room. They also promised me that hotel's manager (who I didn't get to meet) will initiate refund process through booking and I'll get back my money there. They said they will take care of it, so I don't need to do anything myself.Almost two weeks have passed after my stay there and there were no news from booking regarding this refund, so I called booking's customer support to check on the progress. They told me they were not aware of any refund being processed, but they offered to initiate dispute for double charge. After I submitted the required data I got message next day saying they will refund me my money and I got it back a day or two later. A little caveat being that when I paid through booking - I got some discount, but I paid full rate at the hotel and in the end refund is for the discounted amount.Long story short - very unpleasant experience due to this. At best hotel is using it's guests as hostages to settle disputes with booking, at worst they are straight up trying to scam their guests. It should not be guest's problem where and how the money went after they paid for the room, hotel should sort it out with booking.Oh, almost forgot, breakfast was pathetic.

Very convenient location for trains, ferries and buses. Friendly and helpful staff who were available even though my arrival was very delayed. They also prepared me a delicious special, allergen free breakfast (with advance notification). Comfortable warm room

The breakfast was so special—not a buffet, but instead they served lots of carefully selected and yummy dishes, each one thoughtfully prepared and beautifully presented, making our morning feel relaxed, personal, and a little indulgent.

NA

The front desk staff was great. They went above & beyond with recommendations for dinner & helping with maps. Location was close to the harbor & the bus station.

The coffee at breakfast was cold. Pancakes were cold.

Great location, double room for family with a great view, friendly stuff, tasty breakfast, parking around the corner, wellness with sauna and jacuzzi.

Jacuzzi did not work properly (not strong enough). A little loud in the evening (traffic).

Simply great value for money hotel in terms of location, staff, comfort and breakfast. The staff and the service exceeded my expectations. The room design was nice and practical. The balcony with view of the harbor is a great advantage.The room was very quiet and the large double bed extremely comfortable..The parking was safe and the breakfast was excellent.

Excellent location, specious bathroom, clean and parking available .polite staff

Breakfast could be better, not much variety of food. No honey!;-)

Good location. Cool xeaign

The health area needed work. The Jacuzzi was barely warm, the sauna was turned off. And the water machine in the gym area was broken. Apparently all had been mentioned to staff before. But nothing had been fixed.

Location, rooms, breakfast

It’s a bit more expensive

The location was excellent, and it was within walking distance of the city center and the port. It was especially great for us; we took a high-speed boat to Dubrovnik.

Not, that I can think of right now. Maybe later.

Location

Reserved 2 beds, got 1.Hair dryer worked for 3 seconds at a time.There was one very small window.I asked for extra blanket and never got it.It was very expensive for what it was.

The location was nice. Although kind of expensive for a boutique hotel. Also in the bathroom was not 100% clean. The stuff was amazing tho

Close to everything ,ferry boat,bus station,and old town,breakfast is very good

when we arrive for check-in i was force to pay our stay for the whole week.I book reservation from Booking.com the money was taken on my credit card May 19 ,upon arrival at hotel Luxe on July 1-7 reservation i was informed that the virtual card that Booking.com ,they have a problem getting the money so i have no choice but to pay with my credit card for the whole 7 days that we stayed.i need my refund weather booking.com or Luxe hotel ASAP,it is so unfair for me and my family very stressful.

Nice location and rooms. Breakfast was solid.

Hotel Luxe and Booking.com screwed up my reservation and Hotel Luxe forced me to pay the fee a second time to get in my room. I booked and paid for the room a month in advance and received a confirmation email. When I arrived at the hotel, Hotel Luxe told me I owed the full amount. Apparently, Hotel Luxe was not receiving payments from Booking.com. Hotel Luxe knew this but didn’t tell us right away, another guest in the lobby told us the same thing happened to them. Hotel Luxe did nothing to help us with this. They told us we had to contact Booking.com to get our money back for the original payment and forced us to pay the full amount for our room a second time before letting us in the room. I was disappointed to see Hotel Luxe make their customers fix their issue with Booking.com and do nothing to help us or compensate for their mistake.