Hotel Kristal Palas

The hotel staff were very polite and approachable. They helped us with anything we needed.

The fact that our room didn't have any windows.

Breakfast was basic but adequate enough with juices, cereal, scrambled eggs, pan cakes, honey etc

The room was large and having a balcony with a mountain view was a bonus. The beds were comfortable, the breakfast buffet was varied, and the parking, in the hotel's fenced lot, was very convenient.

Nice , comfortable and large guest rooms, convenient parking next to the hotel and a delicious breakfast are placing this hotel in another superior level compared with the other accomodations in Prilep.

As it was very cold outside room could be more warmer.

Large room, made sure no noise heard from wedding taking place else where in hotel by allocating a room in adjacent part of hotel very considerate

No negative points at all

The hotel staff truly exceeded my expectations. They were courteous, professional, and always ready to assist with any request or inquiry. From the front desk to the housekeeping team, everyone displayed a genuine passion for hospitality.

One of the immediate inconveniences I encountered was the absence of water, coffee, or tea in my room. It was surprising to find such essentials missing, as they are typically considered standard in most hotels, even in lower-priced accommodations. Having to go without these basic amenities was not only inconvenient but also disappointing. It is essential for a hotel to ensure that guests have access to these items to enhance their overall comfort and satisfaction.

The room was very spacious, big wardrobe and very clean.

The AC was operated by the hotel, you can't use it yourself whenever you want. There were no water bottles in the room or any coffee, which should be complementary from the hotel.

friendly receptionist and waiter in restaurant. comfortable room. quite surrounding

no coffee in room. empty minibar

Location is nice. View from the elevator is great.

Random dirty holder with keys in my bathroom. Bathroom bin had a hole on the side and a pipe was going in it . Non smoking room smelled as smoke.

very clean and the most friendly staff

beds were hard

Terrible, stay away from this one

My room was at basement level and above it was the restaurant which was having a wedding party. Terrible noise from the music won’t let you sleep until 2a.m. When i call the receptionist i got rude answer that is normal when you are staying at a hotel on Saturday or Sunday and there’s nothing they can do. The hygiene is terrible. The breakfast was cold and dry, very poor choices and probably leftovers from the weddings. The facility is far from 2 stars in 2022

Only the parking. Also, the breakfast was decent. Nothing else.

Our stay was bad. The hotel charges almost the price of the second room for the second person to stay in the SAME Deluxe Double Room (two people instead of one) with you for absolutely no reason. Also, most importantly, their AC system does not work. They argue that it does, but it doesn't. The air comes out warm and it remained very hot in the room for the duration of our stay. Lastly, they made us carry heavy suitcases up the stairs although they have an elevator. They just did not want to open the door to their second elevator.

Very friendly staff, nice atmosphere, spacious room. Convenient one night stay on the tour around the country. Great location to visit all the sightseeings in the area

Large room and comfortable.

A little bit cold especially in the bathroom.

The lady in the night and the guy in the morning were super nice. Breakfast was tasty and there's free parking. Room looked clean, but that's it.

Booked an upgrade (confirmed), Didn't get the room even though hotel was empty (at least it was nothing like the photos). Toilet seat was broken, you have to lift it and hold for the entire time. Rooms are old and outdated. Definitely not worth the money...

Nice staff, good food, big room

No fridge in the room, bad not so comfortable

Safe parking, wonderful breakfast, helpful staff. Not far from the road to Marko’s Towers.

It was a walk to city center, but that was a trade-off with excellent parking. And I loved walking through a real neighborhood.

cleanliness, staff, free parking, WiFi, comfortable room

restaurant closes at 10pm

Brand new section in the hotel. Rooms all brand new and clean. Very spacious. Staff really went above and beyond to help us.

The room was a bit hot, there was no AC in the main room and it was a bit noisy with the windows open.

I love the authenticity and the little details they provide, very neat and good athmosphere. There were little helpful things at the room such as flowers, shoe helper, bottle opener, shower cap and nice paintings. Every floor has sofas and flowers. Beautiful decoration. Restaurant makes you feel the high tradition and food service is amazing. I will go back for sure.