Harbour House Hotel - Harbour Square

Wonderful location!

Ocean views! Friendly staff!Pool was wonderful! Great location.

The location was perfect, within walking distance of everything.

The Breakfast option was very limited and the Staff not very knowledgeable.

Breakfast was excellent. Staff/waiters were very friendly and service was exceptional

Not sufficient catering for halaal

Stunning, central location with amazing views. All staff members were friendly, cheerful and so helpful. We used the pool at the main hotel and at Harbour Square, which was smaller but more private and views were still exceptional.

Lovely hotel in a great location. All staff friendly and helpful. Nice touches such as welcoming drink and tea and scones in the afternoon. Accomodation more than adequate. Spacious and well equipped.

Nearly everything.

Our room was in a separate building from reception, breakfast and pool area but this was only a small drawback.

Staff at the breakfast were nice

Reservation: there was a misrepresentation about the apartment with 2 bedrooms we booked. The reservation confirmation stated clearly "2 bedrooms apartment". Instead of an apartment with two bedrooms we were handed two keys to two separate bedrooms across a corridor. The hotel claimed that the glass (so transparent) fire security door at the entrance of the corridor leading to the bedrooms was the alleged "apartment" entrance door. The door was a corridor door, transparent so people could see inside and although it could be locked (like a toilet locker) from the inside, it could also be opened from the outside with a simple coin (like a toilet locker). This is obviously not an apartment with privacy and a secured key door. Although it was not an apartment with 2 bedrooms, the front desk kept maintaining it was instead of admitting that it was not what we had booked and actually helping us resolve the situation! So we had to contact bookings... we ended-up using one room only (handed the other key back to the hotel) and our two daughters slept on a sofa. We complained and as compensation on a ~9,330 ZAR booking we were offered a 2,332 ZAR voucher. I will let other customers decide for themselves how nice/fair that is. From our perspective we feel we have been mis-sold and do not consider the compensation to be fair. Cleanness: the room was dirty. Facilities: It was supposed to have a jacuzzi and a barbecue on the terrasse, the jacuzzi was dirty and the barbecue all rusty so we did not use it.Staff: front desk were not nice.Breakfast: the breakfast was not good (staff at the breakfast were nice though).

Fabulous location, very clean and rooms were great with everything needed for a comfortable stay

It was a bit confusing as the property is in 4 completely separate blocks I think that could be made clear when booking

Location right on the seafront… staff were exceptional… lovely breakfast and a treat of tea and scones at 3pm

Great location and very comfortable. Nice pool area.

You only get 4 small bottles of water per day and then you have to ask. This is nowhere near enough.

Located perfectly on the high top with great views of the bay from the balcony and through the bedroom window

Friendly, professional and accommodating staff. Amazing pool area and poolside hospitality. Awesome breakfast with a fabulous view! Safe and secure parking.

The suite/apartment had not been upgraded or improved on since our last stay in the same suite/apartment a year ago. The cracked and damaged tiles in the shower had not been replaced and the fridge was no working properly. We had to throw away food at the end of our stay.

Beautiful room, with wonderful facilities, in the most fantastic location.The bed and linen were exceptional.

View was lovely. Beds comfy. Breakfast was excellent. Venue nice and warm on a very cold rainy Winters morning. Walking distance to restaurants and shops. Safe parking.

Nice safe parking. Nice big bed

Was looking forward to enjoy the mountainview from my balcony as per website......my room have no view and no balcony

Breakfast was great, location to the various amenities was good

No hooks to put your towel on in there bathroom

Location was perfect and we had an incredible view, staff was awesome

The nespresso machine was disappointing because it didn't work properly and they could place more bath towels and we didn't have any swimming towels in the apartment

The hotel is beautiful and the rooms are just perfect. With very comfy beds and great bedding. The swimming pool is stunning looking over the sea.

Lovely unit with beautiful view. Friendly staff and very nice breakfast.

great location, good sized room, good parking.

the hotel doesn’t have its own generator and this was a problem due to load shedding, therefore no lift working. The breakfast was basic, toast could be served, so not having to stand and make your own while the breakfast goes cold, that was when it was in use due to no power. Didn’t like the re - use of jam/marmalade pots either, surely for the money they could provide new ones .