MLL Caribbean Bay

The hotel was closed you allowed me to book a hotel that was under construction and not having guests

The hotel was closed you allowed me to book a hotel that was under construction and not having guests you left me stranded in Mallorca and made me book a hotel and I'm still waiting for the refund on this

Very good located place with the beautiful El Arenal beach and facilities around. In general everything was ok, good breakfast, comfortable and cleaned hotel.

The only bad thing is that there's no parking space but they showed us a very good place not so far to park, in summer the city is really crowded and it can be exhausting to find a place to park.

Mostly everything! The staff are super lovely (especially Jeremy chihuahua ;) ), it is super clean, the beds are comfy and the location is wonderful - the rooftop view is so good!! :)

Only the shower cubicles were too small to bring anything in to change into, and maybe too few for the amount of people, but is only a very small problem

Staff super friendly Carlotta at reception very welcoming and it is important thank you !

Not easy to mix students and other types of guests just bring good ear plugs or go out party! :)

Location ok not the best hotel but ok for a short trip and close to the strip and bus stop

The food isn't great in this hotel

A great location - my favourite part was the breakfast. Lots of choice and good food. Really loved the rooftop pool it was nice to relax up there and go for a lovely swim too.

Some of the guests were quite noisy after 00:00. However - the hotel handled this very well once I informed them

Check-in staff were really friendly - also most of the staff in the restaurant were nice and efficient. Good value for money and close to the beach.

Lifts were quite small and slow for such a big building. One was out of service for a day which made getting back to my room quite tricky.Also both pools were closed for one of the days.

the staff are great and it's clean

the food is bad same things day after day

I couldn’t comment as we left the hotel after an hour!

We booked this last minute getaway to relax and forget about our worries after a really challenging time. We were looking forward to enjoying a drink by the pool however on arrival we were informed the pool was closed and would be the for our entire stay! If we had known this beforehand we would have never booked this hotel. We paid for all inclusive however on arrival we told that we were limited to 3 drinks with our meal, and any drinks were not allowed to leave the restaurant. The room was small, unkept and in need of a full revamp. We checked out of the hotel and stayed elsewhere - no compassion was offered and all emails ignored. Avoid!

good location, room being cleaned every day, fresh towels, breakfast buffet with basic but plentiful options

The absolute best staff ever. They are always happy and ready to help. They chat a bit if you want, and have great recommendations. The pool on the top is not amazing, but it's where you have sun in the morning. The beds are comfortable and the shower has good pressure. The breakfast is not the best, a lot of variety but focused on the UK and German clients (salad Bar, bread, fried bacon eggs and sausages) , the chocolate croissants are amazing. The juices are not natural and a bit acid. But overall it's okay, I would just skip the eggs as they are the worst I ever had. Again, the staff is the super star of this whole hotel!

The breakfast options, especially the eggs.

AC was all night noisy and licking I wake up with a floor full water

beds are good, it is clean and organized-The breakfast is not bed, i personally as a vegetarian had something to eat, not million of things, but still.I never tried the pools, because the access to them was closed at the rainy day and then just didn't have time or motivation.Then place is really close to the beach, but not on the first line, so there is no view, but it is ok as a value for money.

The elevator works randomly, you never know if it will come or not, and it does not come to the 10th floor, where the pool is, so i was not able to check it up.The bathroom facilities are a bit old, but the hotel doesnt promise a luxury, so i guess it is fine, but so you just be aware.

Staff all really good, helpful, pleasant and were brilliant and booked me my taxi to the airport which I had been quite worried would be a stressful experience but sorted in a matter of seconds, fantastic!

The toilet in the room was leaking on my arrival and someone came in to the room while I was there to try and fix it - an intrusion of privacy especially since I informed the hotel in advance that I was coming in the early afternoon. The maintenance man kept coming in and out of the room and stayed for about 10 - 15 minutes and then left but the problem was not sorted. I ended up having to put fresh towels on the floor to stop the leaking around the base where the toilet connects to the floor. The bathroom really needed renewed, especially the bath and grouting around it which were in a terrible state and whilst it was clean didn't give a great impression of a supposed 3 star hotel.

The rooms are very clean and tidy,

The all inclusive does not include alcoholic drinks except 3 glasses of wine wth lunch. The food was very hit and miss and not very much selection.The location and views are not good at all, but only a short walk to the beachfront.

The room.

Restricted food and drinks , I have paid for all inclusive that's the site mentioned, but it is not real.I really frustrated about that.

staff

noisy, old building, could use a renovation

Inclusive breakfast

Lifts poor, small , not working and slow. Not good when with a child and you are on floor 9 . Put all family bookings on a floor not next to loud , 18-30 drinking Germans . Then we can all enjoy our own style of holiday

Breakfast, facilities, board games and Location. I just booked it, but unexpectedly it was a good decision.I don't know why it has a very low rating but I liked it more than a five star hotel.

Beds were not comfortable.

Near to beach and local shops

the lift was only 1 working, the air conditioning in the room was broken, it only worked on the highest level, only 1 pillow per person, there was no kettle, cup or coffee and tea in the room and no fridge. all inclusive but no alcohol, only bad wine and beer which was also limited in quantity per person. zero attractions for children.