Palais Namaskar

Spacious areas, welcoming atmosphere, friendly staff and the tranquility the place provides. Top notch high class place.

Non

The place is very big

The water in the swimming pool is very cold and there is no heating, the water is very dirty, the bathtub is outside the villa and very dirty, there are many insects, the TV is old and the screen is small and does not work well, the windows are big and the curtain does not cover the light, the bathroom in the villa is small and the bathroom in the suite is big, and other things that do not need to be mentioned

This hotel is simply wow! The rooms are amazing, the atmosphere is incredibly relaxing, the staff is very kind and helpful, and the quality of food and service at the restaurant is very good.In other words, everything was simply perfect!I highly recommend this hotel if you are planning a trip in Marrakech.

Everything was perfect

The design and actual ressblance with a palace! The garden was beautifull as was the villa we where kindly upgraded to.

Staff could be a more friendly.

The palace itself was great. Its gardens and water plans are exquisite and the whole environment is quiet and relaxing. It helped relax and recharge batteries. The food was just amazing and very imaginative. The rooms are clean and nice, still I believe that they can make some effort on equipment renovation. The staff and the reception and room services are good too and the people are very friendly and professional.

I believe that there was nothing to dislike completely.

The resort is nicely done with a buateful design, but that is not enough. If you are being ripped off, you will not enjoy it

They over chargeed me and refused to refund it back to me also i was trying to contact the hotel manager daily for 6 days, and every time, they said an excuse, and they promised he would call me back, but he never did he ignored all my calls and I think he is avoiding my calls wich is extremely unprofessional behaviour from a manager of such a resort I don't pay that much money to be treated that way.

Very luxurious hotel. The staff were so polite, welcoming and eager to please. The breakfast selection was more than enough. On the few occasions of having lunch and dinner we were more than impressed by the choices and service. The facilities were outstanding along with the gardens. Highly maintained and well manicured which created a beautiful backdrop to our surroundings.

A few minor snagging observations in our room, left scope for improvement. The bathroom lighting was poor and there was no magnifying mirror. Our interlocking bedroom door would not close fully. (106/107) although neither of these issues spoilt our stay. The two parrots caged in the grounds, despite being beautiful birds, left me heavy hearted in their restricted environment whilst being situated by lush surroundings that they were unable to spread their wings and fully enjoy!

The property is beautiful to look at with stunning gardens but the staff at front desk either need to be retrained or replaced. Not accommodating, helpful or kind. None of the pools in the property are heated so we couldn’t use any. There’s no jacuzzi in the spa and when I inquired about it at the front desk, the reply was so condescending. Breakfast buffet is lovely albeit the guy making eggs, can’t cook eggs. The rooms are old and everything seems worn out. I wouldn’t recommend. Not worth the money. I had a much nicer experience at a nearby hotel for the same amount of money

Staff were wonderful, attentive, helpful and caring. One of the most beautiful hotels I’ve ever stayed at - the grounds are stunning and immaculate. Facilities excellent and first class food (the light meals menu in particular are world class)

Travel time to central Marrakech. Only an issue is you want to go into town regularly but worth keeping in mind - it’s a good 20-30 mins.

The style and feel of this property is nice and the spa is good. But it’s dated.

I visited this property 8 years ago and it was amazing now it’s badly maintained and nothing works and it’s badly kept the grounds are dirty and the staff don’t listen or don’t care. The food is well decorated by badly cooked. Overall I wish I never came back.

It was beyond expectations . The grounds were beautiful . The room was big with a lovely view. Absolutely heaven

The food price was quite expensive . Location a bit far out but that wouldn’t stop me from staying here again it was definitely worth it .

Hotel is beautiful but needs work. Staff are arrogant and fake friendly. Happy I came would not return.

Beautiful architecture and layout

The staff, especially the receptionist lady, was terrible. Very very bad service. I asked for help several times and got terrible or no solutions. I enquired about a few things to do around Marrakech and the best way to get to places. She gave me very no effort answers and I could tell she didn’t want to help me, nor was she answering my questions. I asked her if I could go up to see the bar to just look around to see the sunrise, she said no because the bar isn’t open. I told her I just wanted to see the view at the top. She just said no. At the pool I asked if they had a towel for me, they told me to go back to my room to get my own bathrobe. When about to check out of the hotel, I asked her (unfortunately it seems she’s the only one working at reception) to call a cab for us, she said it would take 15min for the cab to arrive. So with that advice, we checked out and rushed to get out luggage to the front in time for the cab. In the end we waited an extra 35 min for the cab to arrive. With such a luxurious place, you would expect the service to be top notch. It was so terrible that I left after the first night even if I couldn’t get a refund for my 2nd night. Such a disappointment. The place is beautiful but unfortunately the receptionist made it such a horrible stay. There are so much better hotels around the city area with wayyy much better service than this place. I wouldn’t recommend this to anyone for the price you are paying, as you would expect premium service. It is definitely not worth it.

Every single person was amazing. Especially Soufiane ( I hope he gets this message. I also hope I am spelling his name right). From our very first night to our last, he has gone beyond and above for my two boys and I. He really made our 3 nights stay and money worth every cent. For his beautiful kindness, he showed toward us and his excellent customer service, I will definitely come back and hope he will still be working at the hotel when we do come back. Thank Soufiane for making our stay a memorable. You are truly a great asset to Palais Namaskar. Abdul Rahim and Mohamed, thank you ???.

I can't fault this hotel. Everything was excellent

The staff were good and the room service is very quick.

The cost of things at the hotel is extortionate. 8 euro for water and coca cola is a rip off. Also the taxis booked through the hotel are double the price of taxis we got in another hotel in the city.

The most amazing staff ever. They made my birthday a dream come true. The Palais is incredibly beautiful and it all feels like a dream.

It is a bit far from the center but I guess this allows you to really disconnect from the busy city life

pool , spa is next levelThe breakfast was from the menu but the staff went out of the way to get our stuff made , really appreciate that from the breakfast team.

the room was not ready even when we requested for it to be ready and the receiptionist was extremely rudeHis manager was even more rude and said " I cannot do anything about your room and walked off in the middle of the conversation" , we felt we paid £450 a day for this room and we were treated as if we were there for free

This is a true oasis of calm, peace and beauty. Not just the architecture and the setting but the atmosphere and the wonderful staff and team who make every moment a joy. Upon arrival we were driven to our suite in a golf buggy and were so incredibly impressed with the accommodation and the beautiful water features, the lighting and everything which complements it. Breakfast is a feast and served amongst the cam by such lovely staff. Take your time to enjoy it. Exceptional coffee and the fresh omelettes, fruit, juice and anything you could wish for. The loungers around the magnificent pool are so incredibly comfortable and with room for 3 people! We usually get restless on your average beds, but not these, you won’t want to move. Quiet and calm music breaks the silence and is never intrusive. By 1pm day guests come from outside to enjoy this magnificent hotel and their presence adds more atmosphere and buzz. As the sun goes down and the lights go on the palace is even more exceptional and the place to enjoy a wonderful meal. During our stay the team gave us the most glorious night and and we will be forever grateful and thankful for their kindness, hospitality and care; you are all amazing. Hakim and everyone who made such an impact, thank you. We will return as often as we can and hope to see everyone again soon.

Sometimes it’s constructive to make observations about small changes that could be made, but we can’t fault our experience at all. Every single person made this the most wonderful stay. Perfect.

Large space rooms, quiet and clean rooms. Very Good breakfast a la carte and Hotel gardens are beautiful.

Nothing people just need to be mindful this is a bit outside the center of the city but the reception was keen to organize transfers or arrange taxis

Pool

Reception staff very rude and unhelpful