Hotel Intermonti

The staff were very welcoming and helpful. Marco and Nicholas went above and beyond to make our stay exceptional. They also made our friends, who visited, welcome too. Thank you.Free bus system is excellent and stops outside the hotel. Breakfast and dinner were excellent with a large variety.

Our recent stay at the Hotel Intermonti in Livigno was mixed. While the resort and ski area are beautiful, our experience at the hotel was disappointing.

The photos of the rooms on Booking.com do not reflect reality. We understand that hotels age, but the location of our rooms was unacceptable. Situated at the very top of the complex, in the furthest section, they were difficult to access with our ski luggage, especially with the absence of an elevator. We felt like we were relegated to a less privileged section due to our Booking.com reservation.Cleanliness was adequate, but a refresh of the rooms would be necessary. For example, one of the toilets had a broken seat attachment, which was very inconvenient.The swimming pool is an asset, but the obligation to wear flip-flops was not mentioned during booking. The hotel takes advantage of this by charging a rental fee on site, which is petty.The buffet offered a varied selection, but the food was often lukewarm, if not cold, even when arriving early. More concerning, three members of our family became ill (indigestion), as did other guests. The hotel cited a viral epidemic in Livigno, but local pharmacies deny this claim.Despite these issues, Livigno remains a charming destination with a superb ski area.Positive points:- Livigno and its ski area- Adequate cleanliness of the roomsNegative points:- Rooms were remote and poorly located- Misleading photos on Booking.com- Lack of room maintenance- Mandatory paid flip-flops for the pool- Lukewarm food and indigestion problems- Hotel's explanation for digestive problems unconfirmed by local pharmacies.We hope this review helps future travelers make an informed choice

excellent restaurant - food quality (breakfest, dinner) - at the level of a 4-star hotellow-level hotel room - estimated to be at the level of a 2-star hotel

very low standard of rooms

Breakfast and Dinner with lot of choice, very good quality. Rooms were large and clean. Very nice, modern wellness, large swimming pool. Very friendly personnel, the hotel has very good atmosphere. Large garage with enough parking space all the time. We were 100% satisfied, worth the money we paid.

The room was a little overheated,

Breakfast and dinner were superb. Helpful restaurant staff (unlike the reception staff). Good location: close to cable car.

Room in reality is much more ‘economic’ than the pictures they present. No reading light close to bed. Broken light in hallway. No glasses in the room.There was 1 working electric plug in the room.The room was next to the main door on the ground floor = door slamming until 11pm and then again from 6am doesnt let one sleep. Designated smoking area right at our window. The room 213 should not be offered to guests at all!(Yes, we did complain and asked for change. Not successful)

The advantages of this hotel are the staff and cleanliness. The staff is friendly and professional. The rooms are excellently cleaned. There are enough clean towels in the room every day. The hotel garage is spacious and great for parking. The SPA area is modern and large, but it is necessary to introduce order in the behavior of the users.

The hotel is stuck in some past times. It needs renovation and modernization. When arriving by car, there is no place to unload your belongings in front of the hotel. When you get to the reception desk, they give you a lot of quick information that you don't even have time to remember, and immediately charge everything they can charge in advance; deposit for SKI locker, parking garage... You get one ski locker for two people. There is little space for that, and every day my friend and I struggled to store ski equipment inside. There are bad signs and explanations for the SKI area, as well as for the buses that lead to the ski resort and the city center. The window in the room could not be opened in any direction, and there was a warning on it that it should not be opened. Likewise, the safe in my room could not be opened in any way, in order to store documents in it. There is not a single glass in the rooms. The food in the hotel is average; for the breakfast and for the dinner. Although there seems to be a lot of it, it is tasteless and poorly prepared. Both at breakfast and at dinner, what is missing is not supplemented; for example milk or juice. The sauna and pool are contemporary and modern, just as they should be, but... The saunas are a mess. They are full of people talking loudly, making phone calls, recording, even in spaces that should be quiet zones. The two ladies, who are supposed to supervise the space and establish order, do not do that. There are no house rules either. People enter saunas with slippers, some fully clothed, and some completely naked... There is no order or regulation. This is not appropriate for a four star hotel as it is shown.

The service of the staff! The swimming pool and SPA. The people!

We expected the typical local food of Livigno (more cheeses, more salami or ham), the buffet was so common, I expected more from a 4 stars hotel.

Location

Dinner and breakfast. Food very bad quality and service very bad. Waiters were not experienced and they even did not speak italian

Nice selection at Breakfast buffet and attentive staff

€45 for dinner buffet which was low quality party food. Went next door for a lovely €15 pizza instead!

Spa & good location for nearby ski lift

Old hotel, bed not convenient

Kind people, very high standard gym

Rooms are a bit aged and the food was ok

SPA , breakfast

swimming pool , old fashion room and corridors, old fashion ski room, double standard to customers ( Spa robes for customers in renovated rooms only !)

Location and spa

Some days food was not on level of this hotel

it is clean and the staff are very friendly. location is great for skiing.There’s a bus stop right in front of the hotel (free service and stops in the city centre)

even though they have a great spa facility, they don’t offer a bathrobe to all hotel guests (it is only provided for those staying in designer rooms) which I found quite strange for a hotel advertised as 4*. You can’t even get one for an extra cost. On the same note you’d expect them to have slippers but they don’t, they do offer the option of flip flops for an extra cost (3 euros).so if you want to use the spa facility comfortably bring your own robe and slippers.It is advertised as a ski in ski out, however you do need to walk for some 7 minutes before skiing down to the closest lift. the hotel looks dated and the corridors are quite intricate. I don’t think the price reflects the quality of services and facilities.

Livigno is a nice little town with great slopes, very helpful ski staff and instructors, nice shops and many good restaurants - nothing sophisticated though. The band that played in the bar after dinnerThe rooms very clean and close together as a familyThe children enjoyed the spa

The food - boring and not adapted to guests at all ! The staff / service very untrained New Year's Eve DJ was a disasterFar from town and although there were free of charge buses, busdrivers seemed almost upset that they had to drive around "for free" so they didn't always stop

Room was OK. Good local beer

Only one glass in room, poor lighting (for reading), buffet only - no a la carte. Buffet was ok in parts but hot vegetables were cold, beef fatty. Only discovered the dessert ice cream too late at the exit to the restaurant. Located far outside the main town where there had to be better food.

Not much.

Not good value for money. Food was basic. It’s like a rabbit warren trying to find the room.

Staff was nice and very helpful

Wellness area closed already at 8 pm, which seems early in summer. It wasn't easy to find our way around in the hotel with many elevators, staircases, etc.

Facilities were excellent, the staff was friendly and welcoming, and it was warm inside despite the weather.

Facilities, friendly staff

One of the 2 breakfast buffets was reserved by a football team. The rest of the visitors had only one coffee machine at their side. Long cue