Beresheet by Isrotel Exclusive

The location is great even though there is currently construction going on outside for the new rail system. Not the hotel's fault.

the room was dark and dirty. housekeeping's version of cleaning is making the bed with the same sheets. They didn't even throw out the garbage. There was dust built up all over the room.

Great hotel across the board. Igor at the pool is the best!

Nothing. This place is paradise!!

A real luxury resort. Very unique experience.

The facilities and stuff were & great totally exceeded expectations

This hotel is top notch. Any way you look at it a real amazing gem in the desert.

Beautiful location, and beautiful hotel. The room was great and so was the food. Loved the pool.

Nothing comes to mind.

LocationStaff Crater room Restaurant salad bar choice Architecture

Revolving door not working on Saturday ?Room fridge with two water bottles and two cokes? No bottle opener?We asked for the bathroom ceramic heater to be fixed, never happened ( room 192)Big mistake to accept children under 12, this is an exclusive hotel, at least price wise….The most expensive private pool hotel room world wide….

It’s an absolutely beautiful property! The location and view was spectacular and the staff were attentive and friendly. Food ( breakfast and dinners) were excellent in quality and variety!

The only thing I would say was the spa change room and facility did not quite match the space and beautiful detail of the hotel.

View, good bed, pool, breakfast

No privacy at all in the room private pool, meat (steaks) where not good enough.

Gorgeous location with large rooms that integrate into the landscape

Facilities, comfort, excellent location.

The water of the pool outside was cold

Very clean and well kept. The wait staff was wonderful. The pool was lovely and the views gave us a feeling of tranquility.

The location is spectacular and the hotel is beautiful -- an awesome mix of raw natural beauty and luxury. The rooms were large and comfortable and we had a nice balcony with a great view. Very good breakfast.

The service is sometimes not as polished as you would expect in a resort of this caliber.

Food amenities and property were outstanding this is the 5 th time I have stayed here. Spa staff and donning room staff and pool staff outstanding

Front desk staff needs much work not the standard I was used too. In addition concierge/ bell staff also need work with communication skills

The hotel is exceptional. The location and setting certainly help but they utilise this incredibly well and the whole complex encourages you to appreciate the crater.Excellent restaurant to boot.

view, breakfast

The bellboy was rude, the shower douche didn't work, the key didn't work.

Peaceful vibes, tons of space, integrated into astonishing nature. The staff provided outstanding service and accommodated all of our requests, including very specific ones from the littles in the family. The food was excellent as well and the facilities in front of the crate are breathtaking. Highly recommended if you are experiencing Israel and want to make the most out of your trip.

The kids club is cute but feels like missed potential to add more activities.

Unbelievable views, beautifully designed, super swimming pools, very good food. Noam on the concierge desk andAvigail in the restaurant were particularly helpful

I’ll start by saying the hotel is absolutely fabulous. The design is stunning, the rooms are clean, and they clean your room twice a day. The room itself is fully equipped with everything you need – an espresso machine, a working station, champagne, and a bathroom with both a shower and a bathtub. It’s really perfect!They also offer a pillow menu to make sure you’re as comfortable as possible when it comes to your sleeping needs. Plus, there’s a golf cart service to take you from your room to anywhere around the hotel, which is a nice touch. The location is incredibly beautiful and peaceful – it’s everything! Surrounded by nature, it’s the perfect place to relax and unwind, but just keep in mind, it’s also remote.As for food – our reservation only included breakfast, but you can add dinner upon arrival. It's not cheap, but the food is good and definitely worth it. It's also important to plan ahead with meals, as there aren’t many dining options outside the hotel. The hotel is located in the middle of the desert, not near a main city, so you won't find a lot of restaurants nearby.Now, the team (receptionists, waitstaff, and all the other staff) could benefit from more professional training on customer service for a 5-star hotel experience. While they all have great intentions and are friendly, the service lacked the level of professionalism I would expect from a 5-star establishment. If I were at a 3- or 4-star hotel, I’d say the service was fine, but at this level, I expected a little more attention to detail.

Now, the team (receptionists, waitstaff, and all the other staff) could benefit from more professional training on customer service for a 5-star hotel experience. While they all have great intentions and are friendly, the service lacked the level of professionalism I would expect from a 5-star establishment. If I were at a 3- or 4-star hotel, I’d say the service was fine, but at this level, I expected a little more attention to detail.

Everything was nice

The room was "double" but it was small and old

Stunning location, beautiful facilities, very comfortable rooms. Food was excellent.