Grand Hotel Excelsior

This reflects reality. .. The hotel is very well located right on the seafront, restaurants all over the area. It has an old Italian style feel, with small improvements. Decent breakfast, Italian style. The manager and staff are very good, and they know how to treat customers. I got a free late check out even though they had to change my room, which is something of a dream. Even if you don't have the most beautiful location, you know how to appreciate the value of your guests and don't just want to squeeze money out of them, that's what matters most in this industry!!! We will definitely be back!!!

Excellent location and facilities, splendid garden, very clean beach

Breakfast could be upgraded to include vegetables

Location was great and staff amazing especially Chiara

The bathroom . Noisy toilet after flushing made sounds like a crying baby each time. Also the shower was extremely small and shower did not drain. Low quality food at breakfast.

The location of the hotel was great, very accessible to everything.I like the staff very courteous and accommodating. The hotel looks old but very clean.

What a great hotel! So close to the beach and restaurants.Great staff! Especially the lovley lady helping me with the taxi for me and my dog!Totally recommend this place to everyone that wants to visit beautiful San Benedetto del Tronto!I'll be back next year for sure!

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Everything was fine. Nice breakfast, nice room, lovely service, bike rental and obviously location, and spa on the last floor-amazing

What a lovely hotel, the location is perfect. The staff were great and always happy to help. The room is fairly basic but beds very comfortable, we had a sea view which is stunning.

No tea or coffee making facilities or shower gel. We took our own travel kettle as we like a cuppa in the morning :)

Lovely old-style hotel right at the beach. Nice spa on the rooftop.

A bit further away from the trainstation, but the bus stop is close. You have to pay extra if you want proper sunbeds at the beach.

The staff is very friendly. Very good breakfast. Loved the vintage style of the hotel and it's beachfront with beach service included.The room is very good and comfortable and there is a door between the room and the restroom. The city is really nice. I chose the hotel because we had to sleep between a trip and can't wait to go back.

The parking is not big enough so we parked in the street and was ok.

This a splendid hotel , spacious and classic how hotels used to be , elegance and glamour from an Agatha Christie novel , American bar ,billiards room, and card tables . We we're just travelling through and unfortunately only stayed one night with breakfast, but what a breakfast, when was the last time you were shown to your table by a Maîtred in a white jacket , the breakfast was amazing. They have their own sunbeds on the beach and are free to guests with a lovely bar and all facilities. You can hire bicycles from the reception and explore the vast sea front on a wide cycle path next to the beach. There is a rooftop spa with amazing views . Private free parking at the rear.

Location was ideal, clean and relaxing g. Felt like vintage Italy

Not much

The beach and the view from our riom.

Very hard bed. Tiny bathroom where the door wouldn't open fully as it struck the bidet.

Staff and location were excellent. Breakfast and meals were also excellent

Air conditioning not cool enough in one of our rooms. Staff tried to rectify it but airflow was still weak! Rooms need some upgrading as they are very dated.

This was a grand Hotel in the old manner of grand hotels. Just across the street from the beach, and a great vibe of a past era beach vacations for Italians.Very nice to be away from the main tourist area as well

Location and the staff were extremely helpful given we couldn’t speak Italian.

shower is very small

Nice location next to the beach, nice amenities in the Spa.

Staff not well trained, poor choices on the breakfast buffet (e.g. One kind of cheap cheese) , quite a bit of noise from the street, definitely not worth the money

Excellent location across from the beach. The breakfast buffet was extensive. Beautiful roof top area with views, spa services / hydra jets. Friendly and helpful staff., including beach staff.Good salads/pastas available at the beach bar for reasonable prices. One of the first times I have seen no smoking allowed on the beach-, cannot thank the hotel enough for this ! It was such a pleasure to finally enjoy the beach/sun with fresh breeze and no toxic smoke.

Pool area is small for the size of the hotel, but we still managed to enjoy it, and it never got overcrowded.The small 'cabinet' style shower in a 4-star hotel ??? There isn't even a shelf or any place to hold shampoos, etc. .

We liked the short distance between the accomodation and the beach, also the view from the rooftop and the pool/jacuzzi is beautiful.The breakfast is very rich(with coldcuts and sweets) and the hotel’s beach bar service was rich too. The staff in the hotel and at the beach were very helpful and friendly.

In the room the furnitures were old, the walls were very thin( we can heard everything from the othet room)

Perfect location. The bathrooms need renovation. The hotels facilities were great and very comfortable. The pool, spa hot tubs and beach set up were wonderful. The breakfast was lovely.

There were no towels at the pool location and no bar service at the pool but the service at the beach was exceptional.

Staff is friendly. Breakfast is good.

Smell of sewer in the bathroom. House keeping forgetting to leave towls in the room. Next day they forgot toilet paper.Another guests dog barking in the morning for hours while staff where very hesitant about how to handle it.