Four Points By Sheraton Oran

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terrible customer service. i was locked out of my room for 3 hours because the lock was dead and key card was not working. no one was at the front desk and no one picked up the phone either. took 2.5 hours to have someone come to help me regain access

Clean and by the side of the sea.

The internet was bad. There was not cash change at the counter. The cash atm machine near the counter was not working. It was difficult.

Location

First of all, the reception is not fast and I waited a lot. The check-in time was 15:00 and I checked in at 16:30. Note that I arrived at the hotel before a specific time. Secondly, it is forbidden to bring food and drinks from outside the hotel and I was very surprised by this matter. Thirdly, I asked them to clean the room more than once and it was not cleaned on 8/23/2025. Thank you. I am ADIM ABALI, room 431. My reservation was. Check-in 8/21/2025 Check-out 8/24/2025

Location - view - breakfast - staff

asked for room service several times with no positive response

It was modern with a nice decor. The staff were well presented.

The breakfast buffet was quite poor for a four star, there wasn’t any variety or not much at least. The facilities were for adults only, if you have children it isn’t the best hotel. The pool isn’t accessible for kids due to being on rooftop, it isn’t family friendly.

The location of the Hotel was perfect. The breakfast was not the very best but at least there are some alternatives, thought the food are not for my own personal taste and the colleagues in my group. The staff was friendly and helpful; but almost no English skills. This hotel is definitely one of the best hotels available in this city and country; however it is far below the standard in continental Europe.

The items described in the menu are almost never available. The orders was almost always confused due to lack of language coordination and service quality. The towels and the room was dirty and have not been regularly cleaned despite our request. The rooms and even the corridors had been filled with smoking leftovers and very dirty. The wireless connection was only covered close to the rooms.

The property is located in a very convenient area and the aesthetics is amazing, the security staff were very kind and helpful on arrival and departure .

To start, I found a used cotton earbud by the toilet sink. Then had a flood in my bathroom and reported it as soon as, it took a second report for someone to take action and send maintenance, who were very helpful and quick. Wallpapers in the room was coming apart and the ironing board which I reported was broken was not replaced, i now injured my foot. The WiFi was very weak and did not work even trying to set up my fire stick, as well as on my phone. When I reported this issue to reception they simply said “it’s rubbish wifi”. For a hotel that provides a big service you’d expect the staff to accommodate your needs. Wifi is a big part of modern day needs.Breakfast was the worst part of the experience, when we approached a chef named Yacine he was unhappy and unwelcoming to order omelette’s. The bakery was rock solid and they had ran out of food, one complete hour before breakfast had ended, there was no top up or alternative. The lady that made crepes was amazing and amel who replenished our drinks. Both ladies had a smile and a great welcoming feeling.The reception needs to pay attention to detail, working in a hotel is simply all about hospitality, it is in the word plain and simple. Zaim understood the meaning hence why he was always smiling and trying to assist. However, If you see a queue of people and it is hot, request support from a colleague and don’t leave people waiting for 10/20 minutes.This has to have been the worst stay I have had at a 4 star hotel and for the price, I would completely say it is not worth it. The Meridian or Oran Bay could fulfil a better stay.

Spot and scenery

ServiceLack of cleanliness (a single & dirty towel, dirty shower & floor).Room was not readyCity & traffic noise

The location and view are amazing! Staff is wounderful and very helpful.

Bedding was dirty! Bathroom was not clean. Rooms are older and need some work to renew. Not worth the price or hype.

i did not spend the night at the hotel and i tired to call booking but no answer the hotel is a scammer band didn’t check me in and refuse to cancel it they told me it’s between booking and me that’s not ok at all and i don’t want to be charged at all about this circus the reason was im not married !!!

The room with a sea view is breathtaking, the staff are friendly and nice, and breakfast has a variety of options. Overall, the stay was great.

The pool was closed

The view

Staff, management, cleanness, poor customer service

LocationProfessionalism & discipline of Ms. Ferial

Lack of hot waterLack of working hair dryerLack of warm air conditioning Terrible F&BSlow check in and check out

Very friendly staff, helpful caring Shuttle to airport Nice rooms

Noisy rooms on the back sideCoffee machines often broken during breakfast

Nice and very Cooperation Staff and Nice Location.

TV Channel not working, Visa Machine not international for payment and ATM not working inside the hotel.

Absolutely not worth the price, room was dirty, sink did not function properly. AC did not work at all. Food was fine.

The room was excellent

only one lift was working.Very small swimming pool , closing time too early 19:30 instead of midnightaccess Cards kept getting deactivated all the time.unqualified staff at the desk

I did like the location was not far downtown, the view from the terrace was splendid.

I had to pay for the spa although i had access to all facilities the thing i wasnt told the day of the checkin. the waiting in the line at the reception for the checkin was excessively long.

It was nice and had good views

The staff were lazy,slow and bad customer service,i also have to wait ages to take th elift and there are alternative exit routes

excellent breakfast, great location and large room. good dinning facilities.

it was great