Hotel Plaza e de Russie - Relais & Chateaux

Modern hotel, helpful staff, good food

The breakfast was fine.Location was very good.Staff was excellent and very helpful.

Rooms could be larger.

The rooms are clean and well furnished although there is no sound cancellation we could hear the other rooms all night

The reception staff are very rude from check-in till check out We arrived before check-in time in about half an hour and the guy started being rude We told him we don't even need the room I'll pay the city tax and go out and yet he wasn't understanding very disrespectful and rude

We left a day early even though we had already paid.

Service from front desk was all lip service not impressed

The location is excellent and the staff is very, very friendly. The beds excellent. One big plus is the really good restaurant at the hotel it self.

I do not think anything . it is a very good value for the price.

The staff was amazing, the room was absolutely luxurious and comfy. From the moment we arrived, the staff was attentive and made us feel at home. The location is perfect!!! Located right on the boardwalk with shipping and restaurants nearby. We will be back for sure!!

The staff could not have been more helpful. They were always available, communicated very well and a pleasure to speak with. The hotel location was perfect for us, right on the beach thoroughfare.

Great staff, they work as if you came to your relatives! The rooms in the hotel are made in the style of the end of the 19th - beginning of the 20th century, you find yourself in old Italy! It's very nice! Great breakfasts! We will definitely come back!very close to the center, but not so noisy and full of tourists, 10 minutes to the cathedral!

Nothing!

The comfort of the room, silence and care of the front desk staff

Walking through the staff area to the breakfast room area where the food was

Very poor

The room was small and lacked proper maintenance, with several electronic devices not functioning. Additionally, the front desk staff could have been more welcoming

24hrs after leaving the Hotel Plaza e de Russie (HPR), I received an email that the 400€ security deposit would be retained due to damage sustained in the room. No enquiry, no discussion - a short, curt email.Reviewing the reviews, clearly several guests at HPR have been wrongfully charged for alleged damage. We could not have caused this damage given the location of the edge of the table in question. An exchange of 10+ emails with HPR followed trying to point them in the right direction, ‘offline’ given the GM, in his responses to ‘online’ feedback, struggles to conceal his irritation at not having had a chance to resolve issues prior to a review being submitted. Having accorded him the courtesy & opportunity of resolving ‘quietly,’ not a word from him despite the ‘forward notice’ he so clearly covets. The hotel contact persisted it must have been me & was in no way prepared to acknowledge any other other means eg housekeeping/maintenance/previous guests etc. Their final proposed reconciliation was to split the 400€ fee, my liability now being 200€, yet re-confirming the HPR’s belief that I am still responsible for the damage & I am being dishonest. An assault on my good nature, honesty & integrity by a 5* hotel is a 1st for me. Am in my 50’s & have stayed in luxury hotels all over the world. Am yet to come across or even hear of such an approach as this.HPR protested that the rooms undergo not one but two inspections to confirm the condition of the room before guests are allowed in yet across the three platforms Google, Tripadvisor & Booking.com, several reviews citing levels of uncleanliness & poor condition of furniture & fittings throw into question the veracity of these alleged inspections. One reviewer asked the hotel to provide the inspection reports evidencing the damage allegedly caused by them - the hotel ‘disgracefully’ refused.

Pls read the review compilations below, all of which can be found online. This approach to hotel guests, absent elsewhere in the world, seems to be rampant of late at the HPR and, to some, may look more like a ‘practice’ or worse than an occurrenceThere are 54 hotels in Viareggio as per reviews on Google, Tripadvisor & Booking.com, only two 5* hotels, HPR & the Grand Hotel de Principe (GHP)Booking- HPR score of 7.8 places it no.45 ex 54. GHP score of 9.4 places it no.2 ex 54…where a 5* hotel should be. Same website & method of scoring. BEWARE: the HPR will appear top of any Viareggio hotel searches on this platform, this search outcome is paid for by the hotel & is in no way a reflection of its popularity or score in any categoryGoogle- HPR is rated 4.3/5. In the last 6 months, the Google rating is 3.4/5. In the last month (at the time of writing), there have been 15 reviews eliciting a combined score of 3.1/5Tripadvisor-HPR is ranked 22/54 The GHP is ranked No.1…where a 5* hotel should bePricing at HPR is at 5* level yet the offering, as reviewed by so many across the platforms, falls well short. The HPR offers no value, no amenities &, quite frankly, has no business operating as a 5* hotel, a medium 4* hotel at best, & in current form does a disservice to the revered Relais et Chateaux Hotel roster (the altogether separate Michelin * restaurant responsible for their tenuous inclusion), a roster of exemplary accommodation & service standards…& value!HPR has failed to listen to its guests hence its position & ratings in the online world & the GM may benefit from spending less time ‘on-line’ writing nauseatingly sycophantic responses to guests who review highly as well as excruciatingly slippery & argumentative responses to those who review less favourably.

very beautiful hotel, amazing michelin restaurant at the hotel. nice beach club close to hotel, very good position. everything was perfect, staff was very kind and helpfull.

The location was perfect and the beds were super comfortable. The room was also nice.

For a 5 stars hotel I was expecting a gym, a spa, and at least a small balcony or window to the street. The hotel doesn’t have gym or spa and the room we got had an window with “view” to the inside of the building, so it was very disappointing.

The worst 5 stars hotel i have ever seen. it’s 1 star

The rooms is super dirty, there was hair in sheets and shower clearing and hygiene is 0/10The staff wasn’t friendly at all

I don't recommend it to anyone.

Unfortunately, this is not a five-star hotel, although it is advertised as such. Big disappointment! There is no wellness, there is a small window in the room that overlooks the inner courtyard. It doesn't have its own beach, but it doesn't even have its own beach sunbeds. There are 5 parking lots belonging to the restaurant, it is hardly possible to stop. I don't recommend it to anyone.

Great location. Right next to the main boulevard to the beach but without the noise. Everything in the room to help have a good night’s sleep was in place. -no noise, blackout blinds , cool air conditioning

A bar could be nice to have for a 5 star hotelCould be specified that large dogs were not allowed

Very nice located, modern room with comfortable bed

We should have stayed there longer?

Friendly staff, beautiful and clean decor, great location

Disappointing - must have a problem with their electric system, as nothing could turn off light!

Noisy works outside + bright overhead light stayed on in bedroom - as did my friends in another room - hard to sleep with bright light on! Shower hot water, was cold!

Nice location. And very welcoming staff. Warm atmosphere.

It was some problem with cleaning.