HG Hotel Cappelli

Old school hotel, needs renovations but you get great deal for the price.

A lovely hotel with a spacious room and 2 balconies! Friendly staff at reception and housekeeping were great.

For that price excellent value and location. Staff friendly. Rooms and bathroom in very Italian style, even their best was in cca. 90s. Location great - round the corner from both therme - Redi for bathing or tettuccio for visit and drinking cure. Hotel is "slightly used" but is having nice atmosphere. Great for people on budget who are not expecting the latest design and very modern stuff.

The breakfast is good and the staff is great and very kind.

The hotel rooms need renovation.

The only good thing about the hotel is the location. The hotel itself is crap

The hotel is completely worn out. The beds were so bad you just fall through it. I was then separated from my family in another room. In neither of the rooms did the airco work. It made a terrible sound. There was mold in both bathrooms. I showed everything on camera and the hotel promised to fully refund me (confirmed on email) but never did. Booking.com fails to help me as the hotel is denying this, despite their email. Clearly a hotel not to go to.

Terrible !!!!!!!!!!!!!!!!!!!

The hotel is not like in the photos at all. It’s very old, no air conditioner works well no refrigerator. Nothing was good. I and my family left the hotel after one hour.I would like booking to make a full refund for my credit card. It was terrible!!!!Thank you

We liked everything, beds were good, pool was great, room was with perfect temperature and we slept very well. Only breakfast was a little poor, we missed fruits and vegetables.

Size of room .. swimming pool

The food was very bad and kitchen un prepared despite small quantity of diners …

Breakfast acceptable. room was so old. location was a bit busy and without free parking.

payment for parking

The pool, big bed, AC worked well, the bathroom was big.

Jacuzzi advertised but it was not working.Breakfast has more sweet than savory food.

location

This was the worst and much disappointing experience in my, more than 35 years of travel! The hotel staff demonstrated the most disgraceful and disrespectful attitude towards me, absolute absence of good faith and client orientation. I had booked a Deluxe Single Room that was supposed to be 16m2 with a balcony. I was accompanied by my child and accepted to pay extra 10 euros for her to stay with me. In the afternoon I was told that as the hotel does not have a free room corresponding to my booking I will be offered a better i.e. double room! The room was not ready as yet. Upon my arrival late evening 23:45 I was offered a smaller room without balcony, the towels, etc were for one guest only. When asking for a room corresponding to my booking I was offered an extremely rude answer: “we can not satisfy your expectations, we have no other room available, you can sort it out with Bookings.com”. The difference in price of the two categories of the rooms , on the hotel’s website, is about 20 euros per day. Consequently I was forced to pay 40 euros more for a lower category room, that is outrageously unacceptable for any guests, no mentioning the Genius clients.

Swimming pool, nice view, clean. Economic and price good. Staff very friendly

Breakfast very poor.

The pool area was nice enough although the jacuzzi was empty and run down looking

The rooms are very dated, no iron on request, the hairdryer must have been about 20 years old and barely blew out any air, no water in the fridge which badly needed cleaning at least but ultimately replaced with a new one, very minimal toiletries, the walls in our room badly needed painting, breakfast was also disappointing

The staff are welcoming, the pool is cool and big with its relaxing chairs. As a genius member, I got a great offer and discount. The fan was good, though only 3 grades without specific choices of temperature or the density of the wind. The wardrobes were big. The room was really clean and the cleaning and breakfast staff were super nice, the same as most of the receptionists.

The fridge in our room is max 5 degree cooler than the house, so I was not able to keep the milk of my baby with me and I had difficulties in my baby sleeping for this. The strange part is that on the first day, they sent a technician who approved it was working properly, and they are very weak by nature ? The breakfast had only one type of not very good ham, and one type of cheese in Italy ? The fan switch for the temperature was kind of broken, so I had only choices between 1 to 3 to set its density.

the house is a hotel from gone times of spa splendour; all is slightly worn down, but that does not minimse the comfort too much. However, the owner should start some renovation quite soon, maybe.I was arriving by motorcycle and the bike was put into a locked garage, which was very kind; the friendly staff really took an effort to help.I had to sit out a rather rainy day and enjoyed a large room with a terrace (roof) at least in the short breaks in between showers.I did not use the hotel restaurant except for breakfast; hence no knowledge about that at dinner time; but there are a number of restaurants in easy walking distance;

breakfast for sure needs improvement, even for Italian standards, its a bit too thin. In addition the restaurant staff had given a rather uninterested impression, I'm afraid.

Friendly staff. Nice view from bedroom balcony.

Breakfast could have been better.

Nice terrace out by the pool. Close to the park.

Bed was VERY firm. Pillow was likewise unyielding.

Pleasant

in the evening when we arrived, the receptionist was unfriendly and rude, the bed was broken, the husband and the yogi fell inside

Staff were very helpful. Food was excellent with a good choice for evening meal and breakfast.

Swimming pool, living room first floor, large confortable room with balcony

Horrible breakfast , bad quality industrial food , no bread.. Closed dark room. Unfriendly staff at bar and breakfast.Garden need to be improve.