Esplanade Tergesteo - Luxury Retreat

Very comfortable clean and welcoming.

Amenities. Staff. Breakfast

Room was plain but very comfortable

The pools and jets were great but I never got to experience the saunas as they weren’t open at 7:30 amThere were no attendants to supply towels - my partner used both towels that were in the room.No cold water by the pool to dink which I expected for a five star hotel. The worst thing was ordering a hamburger from the menu for 30 euros and having it come nearly RAW - when asking for a new burger the chef refused saying it was supposed to be eaten raw. Actually charged 45 euros for bringing a smaller burger that was barely better. Fish tacos were 25 euros and served in a hard premade taco shell with pistachio cream.So if you don’t mind paying for food, that really is pretending to be gourmet and nonexistent service just to get a couple of nice pools and an updated bedroom. I guess it’s OK. There are so many better choices in Abano Terme. Abano Grand or Grand Hotel Trieste and Victoria serve a lovely breakfast and dinner inclusive with their newest rooms for less. Better massages too.

The Internet was extremely difficult to access on my iPhone and my iPad and even wouldn’t let me check in online, although it kept asking me to upload my passport. The check-in experience was less than positive. I really would’ve appreciated someone in the spa area to get towels from and water should’ve been available. The food was definitely bizarre and very expensive. The bar however, was good.

The staff was welcoming and very helpful, any requests have been dealt with immediately. Excellent breakfast with wide choice of delicious food. Relaxing pool area, all necessary for taking a break.

As it was a bit too hot in the room, we kept the balcony door open at night and it was a bit noisy in the street.

Only lobby and breakfast good! Spa area almost ok!

The room is awful.. - very small and looks like made in china.. like in 3* hotels.. but for price is 500€!!! The Ceiling in corridors made from cheap plastic slats, the walls and doors just painted in white colour ?

The pools are great.

The receptionist enters the credit card number into the computer. It is possible that someone could steal the card numbers stored on hotel computer!Considering the price, the room and services are worth max €200 per day!

Beautiful buildings, rooms and spa facilities, all was perfect, breakfast was good.

Exorbitant prices for the Xmas menu in the restaurant without corresponding quality of food. Recommend to use the many excellent restaurants outside the hotel

It is not our first stay in this hotel and the mere fact that we were back again, proves that we like it very much! From the first greeting at the reception: "Welcome back!" to the farewell, we felt ourselves comfortable and taken care of. Easy and quick check-in and check-out, wonderful pool, comfortable bed, rich and tasty breakfast, quiet surroundings - all you need for a good relax.

The youmger team at breakfast appeared to be a bit less experienced and attentive.

The thermal water spa is truly beautiful and huge.All their prices are somewhat larger most likely because they include these extensive spa facilities, which are really impressive.

Too many mishaps in only 2 days.The personnel in the reception is very superior and they all barely speak any English - most of their guest are from Germany.They gave us a room with a completely malfunctioning electric system, which meant it was stuck on heating and the lights could not be shut, which we discovered at midnight when we wanted to go to sleep and when the reception was manned by a night-receptionist who barely spoke any English.Intermediary conclusion: don't have any problems with your room after 9 o'clock in the evening.We suspect the reception person who gave us this room to have known of this in advance (based on his reactions when he showed us the room), and yet they still stuck us in this room for the first night. We have no proof of what he knew or didn't know, though.Oh, and the room's entrance door handle was broken.They also don't accept every credit card out there, which is probably because they went cheap on CC commissions.Out of 16 places in Italy where we've used this card - other hotels, gas stations, restaurants, museums, airports, car rental - this was the only place that didn't accept it.Which lead to a back and forth at check-out time, no manager was present because it was Saturday and of course managers don't work on Saturdays, very annoying people at the reception blaming it on us, then blaming it on Nexi - the payment processor in Italy, not their fault of course, the same Nexi accepted this very card at many other locations in Italy.All in all very provincial and unprofessional, except for Patrizia (the manager) which came to our table at breakfast and gave us an upgrade for the second night.

Everything is very cool. Cleaning 2 times a day. Excellent restaurant and bar. Very cool pool.

The pool, especially in the evening, was wonderful, excellent breakfast, comfortable bed, helpful staff. A lot of parking place, location not far from Venice, Padova, Verona.

Too warm blankets for the weather

Simply put, Esplanade was the best "resort" I have ever had the pleasure to spend a time in. Everything about the facility- and I do mean EVERYTHING- was truly 5-star. Our junior suite was spacious, the bathroom and shower were right out of a design magazine. The spa and pool(s) facilities, both indoor and outdoor were thermal-heated with lots of lounge chairs. My partner and I had a couples massage that we are still talking about. The food- breakfast buffet (included) and ala-carte dinners were worthy of a Michelin star. Best of all was the wonderful staff. An incredible value. Going back soon!!!

It sounds silly to complain about, but they charged for bottled water! Nothing else to complain about!

It is the second time I have visited this beautiful hotel.From the moment of arrival you are welcomed, you are relaxed and looked after so well. It us the perfect place to unwind, reset and enjoy this beautiful part of Italy.Thank you to Emanuele especially - she made out 1st trip so special and this one again too. The wonderful Spa Manager helped my daughter with some beneficial treatments for her hay fever. We enjoyed wonderful treatments. The Breakfast, beautiful rooms, wonderful friendly staff - everything is exceptional. Thank you ?

Best staff we ever came upon. From reception to restaurant, all were courteous and very nice. The entire SPA area was excellent! Breakfast outstanding. This is a class hotel in every sense.

We liked everything!

This hotel is incredibly comfortable, making you feel pampered. It's situated in a lovely, tranquil location, yet close to many great touristic attractions. The facilities and the SPA area are excellent and the staff is amazing!

Leaving :)

extremely nice pool area with noise from construction site and road noise for some rooms...

construction site next to pool arearoom too hot and hence noise during the night with open window

great holiday in a beautiful modern hotel with a large spa and mineral water pool.

Food in the main restaurant for dinner. expected more. The fish was over-salted

The wonderful welcome by Emanuele.The comfort, peace & luxury!Beautiful breakfast.Free hire if e bikes.The tranquil setting. The amazing spa - spotless.

Nothing it was perfect!

EVERYTHING - the baths - the spas - the services - set staff - the food - all simply perfect.

Absolutely nothing

Breakfast was excellent as was dinner. The staff were knowledgeable and friendly. The food was of very good quality. The facilities and spa were excellent.

No bottles of drinking water in room