Casa Zen

Large room, fairly comfortable beds.

We had to scrape the calc off the shower head to allow some water to flow through, the curtain rod kept falling off and the staff was not overly understanding of the fact that people’s plans may change.

Convenient, clean and comfortable hotel.No reception between 8 and 12am. You pick up your key in a box with a code they give you.Wifi was functioning well.

20 euros for a small dog (max. 9Kg) is too high. The maximum I ever paid was 15 euros and it was in a 4 star hotel in Dresden which even provided a small pad for the dog and a bowl.I select my hotels on booking with "pets allowed". When the hotel then adds another criteria like a maximum weight, it complicates everything, especially when you learn about it after having made a non reimbursable reservation. Maybe it is mentioned on Booking but there are too many things to read on the reservation page and I don't want to waste my time when I travel (critic to Booking who should simplify their site). Besides, a small uneducated dog does more damage than a big educated one. So, the rule should be: all pets allowed or none.

Amazing location for my line of work.

On the look and feeling is completely different from the pictures that you can see on booking.com. Overall it was ok. Temperature of the room was low and it was cold during the night. There was no option for heating or use something than the provided bed sheet. Bathroom was ok but the douche was a bit dirty. (need to change the shower head and the shower curtain.

Nice big and bright room (202) on the busy street side. Heard nothing, good windows.The beds are quite firm (but we always bring our own soft topper).The airconditioning was rather loud, so that was a pity, since you cannot leave the window open.The vending machine diwnstairs did not accept card payment, but this should be fixed.Parking was great. Communication also.Nice Restaurants at 7 mon walk.

The hotel is near the highway, so for us it was perfect location (we had to detour only a few minutes from our journey) and it was perfect also because there was no time limit for check-in, as it is a self check-in.Free parking is available on the property.The room was simple but clean, the bed very comfortable, the toilet and shower working properly. There was a TV but we didn't use it. We used the free wi-fi though, and it worked well.It was nothing fancy, but clean and in good working order.There was no visible staff on the site, but we had a Whatsapp number we called a couple of times to ask questions and they always answered promptly in polite and helpful way.Just a note, as this is self check-in you will need to send your details (or a photo of ID card) to their whatsapp or email, and also pay the 2CHF tourist tax (per person) through a Stripe link.

I have no complains

The location was good and easy to find Friendliness of the staff and the willingness to helpWe could have an early check in

It would have been nice to have a place to eat (restaurant)More toiletries would have been better

well loaded close to Italian border. Arrived late at night. Keys were in secure code protected cubby holes by the back door. Initially I was dubious but having stayed 2 nights it was fine. Excellent communication from the owner by WhatsApp. Its a basic place but there was A/C.

Convenient to the highway. Booked last minute. Host was very helpful to get us situated as it was late and stormy. Able to safely park our car that was packed and loaded.

There was a slamming door all night long. Maybe a shared bathroom? It was beyond aggravating as we could not sleep during an already exhausting trip for us.

Comfortable beds, room key in the cell under the code (not tied to the owners). Clean. Elevator. Parking near the hotel is free.

There is not a single chair, no cups, no kettle and water, no fridge. Only one euro socket, the rest of the Swiss type J. Wi-Fi was very low speed - it is not suitable for online work. Leaving the room - our key cell was occupied, but it was lucky that there was an employee on the territory.

Late check-in and very good instructions The room was very silent and clean. Very comfortable bed

very nice staff clean

old furniture small and old bathroom very Basic and not very good breakfast

Helpful and friendly staff.

The bathroom was outside the room. Suite was not a real family double room, rather two separate rooms and a separate bathroom. And this block of three rooms had a door which was unlockable, so the "suite" didn't feel really private.

A very pleasant stay. Room very clean and spacious. Nice view. Quiet enough (even though traffic from road and highway can be heard.) Beds comfy (although a bit short if you're >180cm) Free parking available. Very friendly staff.

Good location, clean room. Good sized bed and comfortable.

The hotel needs updating

Very poor

Air conditioning is poor quality and isn’t working well Beds aren’t confortable

big attic light room, self checkin was perfect

Sweet welcome generous,charming, kind

A bit noisy but it was a minor problem may be will go in December again

Spacious room

Location quite ok

The hotel is located in a good and peaceful place. Responsive and attentive staff.

Exceptional