Relais & Châteaux Hotel Schwarzmatt

Disappointing

The shower was not working properly, we are both tall and there was very little water coming out of the shower.. Also I think the dinner was not good enough go for the price. We paid €200 for dinner, while the dishes were very small and not that good … sorry to say this but I think it is overpriced.

We loved the traditional clothing of the staff and their friendly and helpful approach.The hotel is extremely comfortable and offered us clean and spacious rooms, a well assorted breakfast and great diner.

Really old, hot and smelly

We were very disappointed. Old and smelly. It was more than 30 degrees in the room. No AC and no fan. We could not sleep. No complementary coffee in the rooms. Had to pay 15 eur for two cups of black coffee. Pillows and beds of a bad quality.

Good

the spa was only starting at 3pm in the afternoon ,this is not normal and it was also not mentioned when we made the reservation

Just love the hospitality. They are very kid friendly. Great familial ambiance.Our kid loves going back there. The diner table has great food.

Excellent breakfast: served eggs (prepared differently daily), very varied buffet, bubbly, ...Location: wonderful surroundings, great walks !Very friendly, attentful & competent personnel.

nothing I didn't like

The place, the details they take care of in order to make you feel special, the decoration, the wonderful staff, the food, etc.. It has been a very long time since I didn't live a whole experience like this one, and I come from a family of hotel workers.

I would have loved to have one big bed instead of two beds put together, is not the same confort for a couple.

excellent location, great restaurant and lovely wellness area.

Lovely, traditional hotel with friendly multi-lingual staff. Welcome drink in the evening, good variety of breakfast items and fresh breads. The pool/sauna/hammam area is very relaxing and we enjoyed great massages and beauty treatments.

We enjoyed our stay in the hotel from the moment we entered to the check-out.Staff is very friendly, the hotel internier and wellness very pretty, food was great! We will come back.

A very nice and cosy hotel. Room is comfortable and clean. Staffs are friendly and helpful.

Very nice hotel run by a family. All very well maintained. Small but beautiful garden. Excellent indoor pool area

No air conditioning in the rooms which normally would not be an issue but as we went during a heatwave it would have much better to have it.All facilities in good working order but a bit old in rooms that haven't been renovated.

Very friendly and helpful staff, welcomed by name on arrival into the hotel! Very comfortable rooms, many hotel facilities on offer and a beautiful setting.

Breakfast did start rather later than expected being more of a holiday type hotel, but then very good.

We really felt at home, the staff was very friendly, helpful and fulfilled any wish we had during our stay! The buffet breakfast was great with many choices. We enjoyed gourmet dinners every evening.

There was not a thing we didn't like! We first had a nice room with balcony but without afternoon sun. When we asked, they offered us a much bigger room with balcony on the south side at a reasonable rate which we happily took and they prepared the new room so we could even change the same day.

Excellent breakfast, Excellent restaurant for diner. The staff at the hotel were just fantastic. Well warm welcome, extremely hospitable and kind. Service a smile. The owner herself took active interest in the guest hospitality and helped her staff!! As they say a team is only as good as the head!! Here it is a great example of a person leading the whole team from the front and setting an example. These people can surely teach a lot of people in the hospitality industry a thing or two about how to welcome guests at the hotel and how to make people feel comfortable and relaxed. An amazing experience and will surely be back. The chef belts out a fantastic meal. Of course the best for last, the hotel is so beautiful on the inside, so much attention to every detail. Spectacularly beautiful!!

Friendly ambiance and top personal service

We liked everything

excellent restaurant and friendly staff.

Very good

Special pampering feeling in a very comfortable and welcoming property

Superb