Hôtel Mercure Hyères Centre

Convenient location

Cleanliness, hotel looks outdated

breakfast and leaving the hotel on the last day.

No food at the weekend, Manager is really, really unhelpful, no bar at the weekend unless you push the manager to get you a beer. rats running around by the pool, manager outside smoking and texting most of the time.

Poor service, low quality hotel.

Checkin was not available at 3pm. Arrived at hotel at 1pm to request room to attend wedding. Repeatedly asked after 3pm (their checkin time) for the room. The staff could have cared less about getting us a room. Room was finally available at 5pm, when the the wedding was beginning. Staff showed no effort to try to get a room ready or explain what the delay was. I requested an early checkin months before when the reservation was booked and they indicated they would attempt to accommodate.

Dirty hotel! Needs to do a lot of cleaning and renovations. Pictures on the booking are complete outdated. Carpet is very very dirty, even the mattress and mold in bathroom

We booked it for the pool and it would seem lots of other people did too. It was quite busy. It's on a main road and is about 10 minute walk from the main restaurant area. It was pretty charmless.

Definitely a chain hotel feel.

Weird systems with payment asked for deposit okey but than couldn’t pay with my Apple Pay

Stafff

Huge and comfortable double bed.Very mice breakfast.Adorable smily stuff.Super central location.

Conveniently situated

Not clean , dire decor, noisy , uncomfortable bed, noisy heating with pulsed air .

Free parking and good staff only

AC temperature and fan do bot change at all even when complaint they said its central AC and can not change it

Breakfast outside at pool area is nice.Housekeeping team is really nice and attentive.

Breakfast until 10am but at 9.15am no more scrambled eggs, tea cups, cheese,… available. I asked for it but nothing was brought. Rooms are very small and simple.

Location is good for access to old Hyeres. Nice pool and seating area around the pool.

Pretty impersonal - fitness facilities are literally one running machine, one rower and a step machine! Staff a bit stand offish

It was very well located

I don’t think it’s secure enough. Anyone can go up to the floors and access the rooms. We stayed in room 414 and someone really tried to come in to our room at 1:30 AM. After there was a lot of noise on our floor. Hard to fall back asleep.

Very good

airco was fixed at26°C and could not be lowered

Both persons at reception were gracious and helpful. The service at meals was good. Great breakfast. Rooms comfortable. Cleanliness not an issue. Location close enough to the old center town. The heated pool was a pleasure.

The black and yellow colors at the head of the bed would more peaceful in a more muted color. The (robot?) requested evaluation is too long and demanding.

Swimming pool and outdoor bar are really nice.Free parking.Warm welcome.Great location.Cart for luggage.

Size of the bedroom really small (not much of a difference with an Ibis room except the Ibis price much lower).No closet for clothes.Dusty, noisy.Had to pay 14 euros for my dog.Not clean around the hotel.Average mattress and super hard pillows.

Breakfast was good and the location worked well, room service was as one would expect general atmosphere was good and parking worked well

The door to the separate toilet in the room was a problem, the closure was too strong which made going in and out difficult and made a loud screeching as the door moved.The outer door to the balcony was defective but the double door was effective in cutting down out the noise from the road.Both of the above were noted to reception during the course of the stayWhen we arrived we enquired about the fixed price menu for guests referenced on our booking confirmation but reception were not ware of it so we did not make use of it

Well located, stylish, very cute and comfortable. The breakfast is great and the people here are friendly and very helpful.highly recommended

Staff were very friendly. The running machine

For a 4 Star it was very cheap in the rooms...I came from a 4 star apparthotel that had lots of lovely touches - robes, Nespresso machine and snacks. This was cheaply done.. Small paper cups and a kettle...it doesnt cost anything to have proper cups. Plastic under the bed sheets. Cheap towels that were thin. The lighting was awful too. Room felt dark.

location was good and the staff were friendly

A very tired hotel not of a standard I would expect from this hotel chain needs updating

Nice hotel

First, they gave us the wrong room. We reserved a room with an extra sofa bed and balcony and where given a simple room instead. When we finally got that sorted, the room we were placed in had a clogged shower (dirty water accumulated at our feet while showering) and the bathroom lacked basic toiletries. Even the tissue box in the bathroom was empty. For the money we payed, we expected more comfortable accommodations and better service.