Avra Imperial Hotel

It is spacious, convenient, and located in a strategic location in Kolymvari. The room is great and the food is top quality. It is a family hotel indeed. The 2 Manolis, Elena, Kiki, Nadia and Theodoros to name few were great, very welcoming and helpful.

Pool area Pianist

Food , not too tasty for prices ! Delay in pool Service Some impolite staff at times . Hours of pool and spa usage

My stay at Avra Imperial exceeded all expectations. A fantastic variety of food across multiple restaurants, incredible pools and large spacious bedrooms. The staff were accommodating and friendly too. The location is great, there are some nice local restaurants a short walk away. We also enjoyed exploring the incredible beaches in western Crete.

The car park was a little small which made parking difficult but we managed to find a space.

Loved the setting, pool area and food. The staff were very good and helpful.

Really nice room. Pool area was great. Food was really good. Staff were super friendly and helpful.

This was the 3rd time I'd stayed at Avra Imperial, and as an up-grade I got a room with a private pool in the adults only wing. Everything was perfect: nice, spacious, freshly painted and clean room, refreshing pool on the terrace, some fruit and wine on the table to welcome the guests...I loved swimming in the huge glass-walled pool in the garden of the main building, and later in the much quieter pool of the adults only wing. I had buffet dinner in the Basilico restaurant, all the meals - and desserts- I tasted were delicious. ( You can choose to have à la carte dinner in the Al Fresco restaurant, as well. ) In the evening there was live music in the bar. The next day I had breakfast in the Residence Collection's restaurant, which offered a calm and peaceful experience and a wide variety of breakfast choices ( including hot meals as well as fruit, yoghurt and amazing pastries ) and fresh orange juice. All in all, I had a lovely and relaxing mini-holiday in Avra Imperial and I'm grateful for the staff that they went out of their way to make me feel comfortable.Thank you for everything. See you next year!

I have been coming to this hotel for over 10 years and it always feels like home right away when you arrive. The pools, rooms, restaurants and the private beach are amazing and never get old. Also, the hotel has a nice mix of visitors from young couples to families, single travelers and elderly couples. It’s also very relaxing and easy going for a 5 star resort. it’s always hard to leave this property at the end of your stay but I know I will eventually come back again. I travel a lot and I have seen many 5 star resorts but there is something about this property that always pulls me back, most likely the atmosphere and the surrounding area.

The staff seemed a little tired in the main buffet restaurant but it’s the end of the season so I get it. I have been here in spring as well and always received excellent service.

The pools and the very short distance to the sea. Food was excellent

Sometimes a bad smell was coming from the toilet. The drain in the shower and toilet was not working properly.

The location, the indications of the staff members, the somptuous pools even if the daylight does heat and burn if we didn't protect ourselves from the sunburn. The restaurants were great and the facilities also. The buffets at the Basilico's and Blue Dong's are convenient, pleasing and reach our expectations. There are so many good things of the stay at Avra Imperial to be remembered!

Just one or two minor things that I can't remember right now.. perhaps if the cleaning could be done a little bit earlier in the morning. But we know that there is a lot to do in the vast area like Avra^^

Pleasant

Big property with too many guest. Pool packed. Can’t get a chair. Food not good. And doesn’t feel like Greece

The reception staff were exceptional but the room cleaning staff and other cleaning staff did not leave a good impression on me. Actually were rude at times

The room cleaning staff did not give a “5” impression at all the beds were not made well and nothing was replaced for example the shampoo

It’s a beautiful, clean and well equipped property. The food was fantastic and so were the drinks. The room was perfect and had everything we needed, house keeping were wonderful and very friendly. The staff in all areas were wonderful, helpful and attentive. We would definitely stay again.

The evening entertainment was really lacking unfortunately and thats the one thing that lets this property down. The live music was really nice but it puts you to sleep a bit. You need something more uplifting to keep people wanting to stay up and have a drink.

It’s a beautiful place with everything you need in a family holiday. Even as a couple you would really enjoy this place. House keeping are wonderful and all the staff are friendly and helpful. Food and drinks are absolutely fantastic!

The entertainment is not good. Music in the evenings is slow pace and makes you sleepy. Dj played cheesy music and not what we were expecting.Also very strange service at check in, we asked how much it would be to upgrade from our suite to a pool suite and we were really brushed off. The man never bothered checking the price for us and seemed to find the check in quite confusing. We walked away without upgrading and felt a bit annoyed. It was strange that he didn’t want to take more of our money. However our room was lovely and we had a great time.

My mother celebrated her 60 birthday. They approved our early check-in, and my mom received a cake with a personalized note from the staff !The staff were incredible ! Super friendly, helpful, and always smiling.Everything was perfect. we loved the adults only section. The food was amazing. Never seen my mom so happy and carefree.We want to send our love to all the amazing staff : valentine at the reception, Ira that made us amazing drinks and was always so fun to chat with, the lovely staff at the spa reception and hair salon.Everyone really made our vacation a dream.Would love to go back.

Overall, we were extremely satisfied. Nothing bothered me enough to actually request or inform the hotel about but if I really need to pick staff that I would have changed - Vegetarian options were limited (but I managed easily since we could order room service, and the food was amazing)I was expecting a bath in the room ? . Maybe because the map photo of the room had one. I assumed wrong and was just a tiny bit disappointed, but the shower was spacious, and everything was great.Not a fan of orange scented shampoo and soap, but I survived (;Great work beacuse as I said everything was wonderful and those tiny things didn't matter to me that much

The hotel has the potential to be lovely, the idea of the hotel is good, nice location. Some rooms are lovely and the Kids Club and Spa is excellent. Room service choice and service is excellent. The pool area and service at the beach is lovely.

The initial room we were given, which was a deluxe suite with private pool, had no view except a building site by the entrance door, the furniture indoor and out was not as described, but the concierge did everything they could to remedy this by moving us to an upgraded room which was lovely. The food in the buffet was very mediocre and very cold. The restaurants had the potential to be good. Too long a wait on the second day for lunch, we were there for nearly 2 hours and in the end my husband left with no main course as he had an appointment at the spa, but it was very busy. The first meal we had in the blue dong was absolutely amazing, the second meal was like night and day, 30 minutes before we got a drink, half the menu had run out, so very disappointing. The restaurant manager runs around and works in every restaurant, seemingly a little overworked, but very pleasant. The main pool area is incredibly busy and dirty glasses are left everywhere until the morning. If you don't leave towels out early you do not get a bed near the pool. The pool area at the seafront is gorgeous with lounger service, so once again like night and day. The beach area is not nice at all, across a road. There are much nicer beach areas further down the beach in front of cafe's which are free if you order drinks. There are lots of restaurants nearby towards the marina so we ate there a few nights, even though we were all inclusive. The hotel has the potential to be lovely with just a few tweaks. Room service and cleaning of the rooms is good, but no turn down in the evening.

Amazing restaurants, all meals very complete and full of options. Facilities are nice, tennis court, swimming pools, spa and gym. The greatest part of the trip was the staff - incredible nice people!

Beautiful wellness center and fantastic staff, we really appreciated our time in the SPA and all treatments. Swimming pool area is large and very beautiful all day long. Beach is nice as well, with a nice bar straight on top. Buffet is gorgeous and varied, restaurants are good (Asian). Staff is always very friendly and all people are polite. Overall, amazing experience we will try to replicate!

Food is very international in taste. Always good but sometimes you would go for something more sophisticated (Italian restaurant).

The weather was great.

This hotel has all the infrastructure to be really good, but it's not.The food offerings are very poor and also the quality of the food is lacking.The bar would only make cocktails they had listed on their menu so no Espresso Martini or Margarita's for us.

Main restaurant staff very friendly and polite.

1. Overcrowded with children a ton of them lot of noise and not suitable for relaxation.2. We couldn’t make reservation for dinner for the whole of our stay.

staff - gym, infinity style pool, dinner all great.private pool rooms also great, not sure why everyone thinks there cold, perfect for me!

breakfast could do with a slight improvement