The Westin Panama

Nice staff. Beautiful lobby and public spaces.

Incredibly noisy and inefficient air conditioning. No cold water in bathroom

Staff very helpful and accommodating

All was good

Hotel looks nice with a cozy bar. The suite was clean and came with a lot of space

Our 8th-floor suite was directly above the building's external A/C units, which were extremely noisy and disruptive. Traffic noise from the street was also noticeable despite the height. We were kindly moved to a 15th-floor room the next day, but the street noise remained surprisingly similar, and the in-room A/C rattled loudly (we had to turn it off). The rooms lack adequate soundproofing. Management handled the switch fairly and only charged us for one night, which we appreciated. Unfortunately, sleep was impossible, defeating the purpose of staying in a hotel. Overall rating: 0/10 for noise issues.

The staff is absolutely wonderful, Martha leading the dining room, the girls at the front desk, the guys at the front door, all provide really outstanding service. The junior suite was ample and impecable.

The only negative is the terrible everpresent music at the dining room, it’s loud and inappropriate for that venue, complained the last time, but it’s still there, specially unpleasant in the morning at breakfast time

Location, staff and food offer

Spa availability with 2-3 weeks waiting time

Good location. Good breakfast

The room looks dated. Decoration could improve.

The staff was amazing! Food was great, the view excellent & so much more!

The only thing we were disappointed in was the size of the pool. It was more like the size of a jacuzzi, that’s the only reason I’m giving it an 8 and not a 10.

Staff is helpful and understandable

No GYM. Need to update booking website.Jacuzzi. There is a cost to use. The facility is available but cannot jump in an already functioning hot jacuzzi without pay. Need to update booking website.Noise every single evening. Forget about quite stay. Hotel host party/events every day/evening. No noise isolation in the room, sleeping and enjoy the blasting all night long.Not Westin standard. Hotel needs urgent renovation…2010 Westin style, as of today far away to be a 5 star hotel.

The hotel is in a great location, beautiful, safe and very close to the airport. the employees are incredible and try to help you in the best way they can. They are super customer oriented. The room is extremely clean and the breakfeast is also 10/10

Well there were a couple problems:- I did not realize they did not charge my card but just blocked for some reason when I arrived my german credit card was blocked by my bank, they did not accept euros, money transfer or paypal!! or even debit card and the only atm close also did not work for my banks. So it was late, I was super tired and had to fly the next morning. This was a real nightmare. They also would not offer me a link to pay as they need at least 2 days to reflect the transaction, so super bad!!! I was able to solve with a very nice lady who was passing by and paid with her credit card and I transferred the money immediately through paypal. If it wasn't for her I do not know what I would have done. - They had here in booking that they offer Free shuttle from the airport. They do not have it! so be careful!! I wrote them many days before my arrival and they never replied!!!. I had to pay my taxi from the airport to the hotel but I have to say at the next morning I explained the problem and they promised to take this out from booking as it is not true and they paid for my taxi back to the airport as a courtesy for the problems, so all good. To be honest with all these problems I would have rated this hotel very bad but the personal was so helpful and nice and the room so clean and comfy that I reconsidered it.

We liked that the room was comfortable, and we had a nice stay. The breakfast had a nice selection of cold, warm, and hot dishes. The pool area is very nice, and it was lovely to be in an outdoor space that felt relaxing. The Westin is a great location in Costa del Este. We would recommend this hotel to others and we would stay at this hotel again in the future.

Property was in a great location. A close to highway.It was clean and pleasant to do check in.

That I couldn’t stay longer .

Excellent service and convenience! Friendly and polite employees! Very complete and delicious breakfast! Extremely clean and comfortable hotel! everything 10/10

Nothing! All perfect

Location is great

Not a lot to offer and very disorganized in terms of being able to charge food to the room or telling customers info

The staff is amazing. Eric took care of me and was so kind and professional.

The quality of the staff in all venues is outstandig, highy professional and Panamenian cordial at the same time, they go out of their way to please you. One night we called the front desk because there was a party at the Hotel and you could hear the music, the volume was immediately lowered and the following day, the manager Ms. Carol Wong called to apologize and later sent some fruits. The buffet is one of the best you will find anywhere, both in variety and quality, it's amazing. The room very comfortable and sqeaky clean. The location in Costa del Este unbeatable

Please take notice that sometimes at different hours a smell of cigarette smoke is felt in the bathroom. It's not annoying, but it suggests that maybe someone is untighfully smoking in another room

Very good breakfast. Nice location. Nice staff.

Clean, well organized, great service, great location

Limited dinner menu

Breakfast was delicious with a variety of local and nutritious options.the location is ideal - close to many restaurants and coffee shops. nice ambiance

there was an off smell when entering the lobby. suggestion - the area needs to be ventilated. expected more room amenities, such as bath robe and slippers.

Front desk staff was excellent especially Elizabeth who is a very special lady who solves every problem quickly and with a smile. She brightened every morning with a brief chat and query on how we were doing.

Friendly stuff, location

1. My A/C was very noisy. They tried to fix it, but didn’t manage. 2. I don’t get hotels that charge for expresso as part of breakfast. Isn’t coffee part of the buffet?