Boutique & Gourmet Hotel Orso Grigio - Grauer Bär

Lovely stay in a beautiful location and very friendly staff! I appreciate the opportunity to engage with other guests and enjoyed the use of the sauna!

The room was great but the bed was slightly uncomfortable

Great hotel with great location and very delicious breakfast and amazing staff Also the car parking was right behind the hotel with easy access and spacious

Excellent cuisine and service in the restaurant. Warm welcoming staff. Large clean rooms. Directly on the main square, so perfect location.

Fabulous food. Excellent service in dining room. Very warm and welcoming staff.Perfect location in the heart of the center.

Location, spacious room, very good breakfast even-though the first day we were assigned a marginal table. It was changed to a better table in the remaining of our stay after we complained.

Hard to find staff at the reception desk, house keeping was terrible ( they do not put toilet paper daily so we had to buy it ourselves), car parking small and limited, bad service at the cafe outside, absence of air conditioning and outdated room furniture.

The location, the service, the beds, the breakfast and everything was excellent.

Super friendly and helpful staff. The location was perfect. Breakfast provided a good start to the day.

The rooms were just a little warm. I understand the efforts to be sustainable but sleep did not come easy without air conditioning in summer.

The hospitality at the hotel was very nice, they provided us with complimentary drinks and sweets, which was a thoughtful touch. The breakfast was delicious.

There were several issues during our stay. There was no iron available in the room, and when I tried to contact reception by dialing 0, no one answered.Before one day of the check-in, I received a message via Booking from the hotel asking me to pay in advance. I ignored it, and later at check-in, I was told by the front desk that it was a spam message, which was concerning.On the day of check-out, I found a spider under the sleeping pillow while packing, which was quite unsettling.

The hotel is absolutely amazing. You can feel the boutique approach at every step, the food is out of this world and hospitality is first class. The location is right at the heart of San Candido with all the amenities under one roof.

Wonderful breakfast, room, staff, everything! We will come back definitely.

A stunning and very comfortable hotel, the owner and staff make you feel warm and welcomed.Great outdoor sauna with the view on mountains, cosy lobby with fireplaces

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Very good breakfast, with very friendly and efficient restaurant staff.

The duvet was a single duvet. Not very comfortable.

They were so helpful and friendly amd the breakfast was incredible. The view exquisite , and the history was the icing.

The location of the hotel is perfect. The breakfast was exceptional. We must compliment the staff and especially Sofia, who could not have been more welcoming to us.

It was unfortunate that the restaurant was closed.

- pistachio , crunchy and almond cream in breakfast.-chocolate and cream croissants.-location.-staff are friendly

The staff was friendly. The bed was comfortable.

It was very noisy in the night because of the location close to the center.

The location was prefect for everything we were doing. The staff and owner were wonderful. The hotel itself was beautifully done.

Only thing we had a little trouble with was the mattress wasn’t very comfortable

Very clean, super friendly staff, great location in the centre of town

Selection at breakfast could be a bit more varied

The panoramic sauna boxes on the roof terrace!

The restaurant room could be better with dining armchairs and round tables.

Candlelit dinners and breakfasts. Gourmet cuisine.Host’s attention to detail, attentiveness and interaction with guests, from choice of room setting to choice of bedding. The hosting of various mini events that guests can participate in throughout the course of their stay (wine tasting, cookery class, aperetivi evening all complimentary).

Nothing, the property was exceptional in every respect. However, for the benefit of anyone considering San Candido as a base for skiing I would say that the hotel and ski station are ideal if you are interested in cross country skiing or if you have very small children who need to learn to ski. As an intermediate alpine skier you’d ski all of the run’s in San Candido in a morning. Helm, a nearby station offers a much larger terrain but is not suitable if you have beginners amongst your party as it’s largely intimidating reds and blacks that are fun but not for the faint of heart.