Hotel Villa Franca

Hotel Villa Franca was a beautiful hotel, with an amazing location, and the staff was always professional and helpful. Plus, having their shuttle service to and from the hotel was an added bonus!

Overall the room was beautiful and clean with a stunning view, but the bathroom was very tiny.

Very clean Stunning views , close to the center but distance enough not to be where it’s too crowded Good breakfast Very nice stuff and very accommodating and helpful Good poolNice roof top restaurant

Down side was the room size Very small and not justifiable to the cost

Cleanliness

Staff especially males were like soldiers. Price is incredibly high for the value

The rooftop pool and breakfast

The concierge is a total joke. We wanted to go to Capri and the concierge “highly suggested” us to take their €2K private boat. She didn’t bother to give me any other options. When I asked her about the ferry times, she seemed so insulted that I even asked.

The location

The rooms were so small, tiny wardrobe for 2 people, I have to keep my clothes in my bag.I ordered 1 glass of champagne in the pool bar, it was not champagne it’s, was very bad.People at the hotel act snobby, I will never go back.

Villa Franka has an excellent 360 degree rooftop pool area with superb views of Positano. The staff are very friendly and the complimentary golf buggy was greatly received and timings for this service were reliable.

Breakfast can be busy and they offer quite a lot of cakes, which seemingly don’t get eaten. That said, it was beautifully presented and tasted delicious. The bar is too stark in design but the bedrooms and spa are lovely!

Beautiful property with amazing views. Loved the staff and the beautiful art throughout the building.

It was expensive! 25€ for a spritz is steep! But it is Positano so kind of expected.

this hotel is wildly over priced. we would recommend choosing another option, ANY other option.

it's loud and small and smells.

Nearly every detail of HVF is picked and designed to be stellar. To say the service is top-notch would be an understatement. They have a golf cart service to help you get around Positano, the staff is there to help you with even the smallest of issues, and the pool/rooftop view shows you a 360 degree view of the entire city. This property truly is the top hotel in Positano.

As good as our stay was, there were a few things that could have been made better. The room is quite small, so if you have large suitcases, it's very hard to walk around in the room. Also, there was no full length mirror in our room, which for the money you're paying, you fully expect. That's the only reason I did not rate it a 10/10.

Amazing staff. Very accommodating. They went out of there way to make our stay special on our honeymoon.

High end with arty features. Incredible views of the town Staff very helpful, high standard of service

Difficult to find shade near the pool

Great setting. Good rooms & food

Expensive for rooms and food

Only the view, staff were friendly

Couldn’t use the swimming pool, couldn’t use jacuzzi or steam room unless I paid €850 which was very disappointing. Bathroom too small. Didn’t get picked up as promised. I had to walk to the hotel which was quite high up on the hill

not much to be frank, outside maybe the rooftop view.

it was one of the worst stays I have ever done in a hotel, which pretends to be high standing, but it is pretty far from it. staff (outside of just 2 people) were rude and condescending. the room was mislabeled as sea view, but only had extremely restricted sea view. the manager is only staying at the bar the poorly glance at people entering. shuttle to the city only run at very restricted timings. and nail in the coffin: I forgot a bottle of perfume in the room (my bad). it was a wedding gift, but the staff pretending to not retrieving it. that was the ultimate disgust. In all honesty, everywhere else in Positano and in the Amalfi coast, people are extremely charming, friendly, welcoming, helpful. you name it. but villa Franca is literally the opposite. I cannot believe they are getting 5 stars. they should tour all other places in town to learn a bit about hospitality. or otherwise change job / sell the place to people who are keen to provide minimum service.

Location is the highlight with the rooftop pool and ocean facing balcony the two reasons to stay here

Service seems to have dropped off since last we stayed a few years ago - staff do not approach you and are not as friendly or customer focused quite often blaming the customer when asked anything or if there’s an issue. The prices are astronomical given the tiny rooms and food is average

The view and roof top pool were amazing!

The room was small and it is difficult to walk to town based on the distance.

Great view and great rooftop bar. Pool was small but nice. The ratio of staff to guests was amazing. The staff attention made up for the small rooms.

We had a vague sewer smell in the bathroom. The light was hooked up to a fan that cleared it, but when showering, the sewer smell creeped up. It’s a shame because otherwise our experience was fabulous.

Wonderful hotel with great staff, very attentive and great facilities. Excellent location and rooftop bar / pool. Overall a wonderful hotel

Position, wonderful views, friendly and helpful staff, comfortable large bed, large bathroom, housekeeping staff did an excellent job.

Shuttle system to and from Positano centre was not available all the time.

Upon arrival we were greeted with some refreshments. We were shown around and taken to our room. We loved our room and beautiful all marble bathroom. Everything was super clean. The bed was very comfortable. In our room there were slippers and pool slippers. We went to the roof and looked over the beautiful bay. In the mornings we enjoyed wonderful breakfasts with home baked goods. One morning I requested something which was not readily available, and someone ran out to get it for me. And that sums up the extend of the service at Hotel Villa Franca. They want you to have a perfect stay. Also the guy who drove us to the village a couple of times was so sweet and accommodating. We really had a very relaxed and wonderful time here.