Bellagio Luxury Boutique Hotel

Incredible staff, super friendly and accomodating!!!!!

Simply put, amazing!

The hotel is bright and light, which is unusual because it is set in old stone walls with dark rich wood beams. It has every convenience in the room including terry-cloth robes and slippers. The roof terrace has interesting views over the rooftops. The breakfast is copious! We would stay here again. The host is very attentive and responsive.

location was perfect, walking distance to the city center and a delicious restaurant right beside it

Location was fine, with all the restaurants and attractions of Rethymno within a few mins walk. Room was of a good size and had a terrace at the back, which provided fresh air and meant we didn't suffer from any street noise from the local restaurants.

Unfortunately "Luxury Boutique" is now a misnomer. Clearly they are still living off past ratings - prominent sign at check-in "Booking.com rating 9.5" from several years ago. As I write this, the rating is down to 7.6 and that feels quite a lot too high judging by our stay.No option to have breakfast before 9.00 - too late to allow full days out across the island. The food at breakfast was adequate, but nothing we couldn't have bought at a local supermarket. Bedroom was in need of an upgrade - a number of lights in the bathroom didn't work, there was only one bedside light, the mattress and bedding felt old, we had to download a manual over the internet to figure out the aircon controls and the room (and more importantly the bathroom waste bin) was only cleaned after FOUR days. We also had a cockroach in the room and there was evidence of another in the courtyard downstairs.

Very poor

We had a cockroach in the room, when we came back from dinner at our first night. The staff didn't understand English and just said sorry, when we showed him the picture. As nothing done about it, we didn't want to stay any longer(we booked 3 nights). Also the bath looked very used and smelled funny. Furthermore the staff smoked in the lobby were we the breakfast was to be served in the morning. Till today we didn't get our money back.

The position was great and parking not far away. It was quite expensive but we expected that because it was a hotel in the old town and you cannot drive into the old town.

Considering that it was supposed to be a ‘luxury boutique ‘ hotel and that the price was quite high there were various negative issues. First, there was rarely anyone in reception and nobody answered the internal phone when we couldn’t get the air conditioning to work because nobody had shown us on arrival or get the safe to work because they didn’t give us a key! Our room was on the top floor with no lift and nobody to help carry our cases up. The room was dark and dated. No electrical sockets near a mirror so difficult to dry hair. The lady was nice but couldn’t speak much English and the breakfast was adequate. Sorry

The only saving grace was the location and the staff.

First of all, there was no parking space available at the property, even though it was mentioned so. We had to drive around the old town for at least one hour and a half as most parking areas were already full. We found a parking lot 15 min away and it didn’t help that it was pouring.The bath wasn’t very clean and the door to the toilet could not fully close cuz it would get jammed. Not sure exactly how this would be advertised on booking as a 4 or 5 star but it shouldn’t even get 3 imo.The breakfast was decent.

The place was excellent and quite unique. Our room had an indoor spa/hammam which was real nice. The whole vibe of the hotel was awesome.

I wish there was more information regarding the parking, as you cannot park near the hotel (something to keep in mind). The nearest parking is not far, though, but you it's a paid one (quite costly if you're staying multiple days) or you could park on the street and walk for about 7-10 minutes (not that much luck finding a parking spot).

Location was fantastic. The room was big, and there was a Hammam in the room. Great spot to explore Rethymno town from.

NA

The location was good, in the center of the old town. Also there was parking close by.

The room was good, however not for a 5 star hotel. When we arrived we had to wait for someone to open the hotel door for us. Also the room was not cleaned and the towels not changed daily as one would expect from a 5 star hotel. However the breakfast lady and the reception gentleman were very polite and friendly which compensated for the above.

Very mediocre. The only positive aspect of the hotel was its location.Staff was polite.

1. No elevator, acceptable only if you stay on the 1st floor.2. The closet smelled of mold.3. The water pressure in the bathroom was very weak.4. The only window in the room faced the communal stairwell, making it impossible to hang swimsuits and beach towels to dry.5. The air conditioning was extremely noisy, making it impossible to sleep with it on (and impossible to sleep without it during hot August nights).6. We encountered cockroaches in the room twice (large ones).7. The daily room cleaning was average at best.8. The breakfast was very mediocre.

The location was perfect and the staff very helpful

The parking was a problem

Beautifully renovated building. Nice lobby area which was convenient and comfortable for us to work from.

The wardrobe was full of stuff - leaving almost no room for our clothes.

Bad choice!

The room had a disting smell of mold Bad breakfastNo way to get fresh air into the room as the only window was facing the corridor!!!

Excellent location and very good rooms with a lot of space and very comfortable beds! The staff were very polite and made sure everything was great!!!

Stylish comfortable room in central old town.

We parked as directed in the public car park nearby, but the next day the car was blocked by the market and we could not leave until the afternoon. Pity the hotel didn't warn us.

Everything was amazing. Not only to look at as the design is creative without losing the 16th century image. Basically a walk through time. Relaxed atmosphere. Your own door to the hotel as well as the rooms but an attentive owner and son meant you have all you need. This was our second visit. We wanted to try different rooms. Not only did we get a huge room at a better value and with character than you would get at any hotel, we also had a patio and a roof top area to use just for us

Can't think of a single thing

The location. Very close to all shops and restaurants.

The room was really very dirty, no clean towels and with bad smell. The bathroom was dirty too. We found cockroach in the room and a lot of mosquitoes This is definetely not a 'luxury' hotel. Not recommended.

We only stayed here 1 night but it is a beautiful small hotel in the centre of the old town of Rethymno. It is in an excellent location with lots of bars, tavernas, shops and restaurants nearby. Despite this there was no problem with noise. The room was spacious, well decorated and very comfortable with everything we needed for our stay. The air-conditioning worked very well which was just as well as we were in the middle of a heatwave. The staff were very friendly. The breakfast was a typical European style buffet, which was plenty for us

It wasn't a problem for us, but all the rooms involve going up 1/2 flights of stairs.