The City Hotel & Suites

Nice and clean room, perfect location, friendly staff

The room was on street level with windows to the street, children were playing and making noise till around 9. After that it was quiet

breakfast corner with a nice various choice between sweets and salty, 10 minutes walking from historical area

no parking area unless along the street when available, room with internal view and balcony in front of local apartments in

Great location and easily able to park car. Warm, hospitable staff.

Most everything.. well cared for maintained and professional..Irene receptionist was delightful and so forthcoming.. as were the other staff .. they are an asset to the business .

Very nice and comfy hotel. The sweetest staff, that was very helpful with what to see, and how to rent a car. Parking was available free in front of the hotel. The hotel breakfast was also very tasty with local product.

The pool only had few sun hours a day and was pretty cold

The rooms were clean, comfortable, quiet, and equipped with all the right accessories. However, above all, the staff was extremely friendly and helpful. We had a small issue with our room at the beginning of our stay, and the owner came straight away to assess and mend the issue, all within half and hour. Also organised a stress free transfer from Chania Airport at request, which was also ideal. Super service and kind staff, together with great comfort and facilities, makes the hotel one of the best stays we’ve had.

Everything was perfect - if we are nitpicking, the beach was a little bit of a walk. But the old town and boulevard were very close by, as was a corner shop, so no complaints!

Lovely modern hotel room, great size, large comfortable bed. Excellent shower. Quiet area and very close walk to a little supermarket.Pool area was in shade for most of the day which was great respite from the heat! Reception staff couldn't have been more helpful - gave us enough restaurant recommendations for our whole stay.

Comfortable and clean. Very friendly staff. Private parking right in front of the apartment building. Pool was nice. Easy walk to the old town.

Great location, close to the old town but not noisy.The stuff was very kind and pleasant.

The pool area has no sun on it.

The friendliest staff, very clean and comfortable property, good location. Irini gave a handwritten recommendation of things to do, places to eat, every morning she remembers what i drink for breakfast and got it ready on the table. Amazing service

Absolute perfection. Rooms are great, breakfast is delicious, staff is so friendly and helpful.

We stayed at the hotel for ten nights in June 2024. we had a lovely stay but I think for us what was most noticeable was how lovely the staff were, they are incredibly sweet and gave us many recommendations for eating and exploring in and around Rethymno! The hotel is located a short five to ten minute walk from the old town and about fifteen to twenty minutes walk from the local beaches. The hotel itself is quite small which we really liked, the pool and outdoor lounge area is a decent size and the rooms are simple yet had everything we needed for a beach holiday. What we also would very convenient was that the hotel has reserved parking spots right outside for guests which saved us a lot of time looking for parking spots.

My only critique would be that sadly because we were on the 3rd floor, our balcony was the only one not covered from the above balcony so unfortunately we did notice almost every day bird poo all over our balcony which meant we didn’t end up really using the balcony so that was a bit of a pity.

Beautiful decor, lovely pool, nice room that was also very clean. A great value for money

Location is quite far from the center of the city, but still walkable (15 mins)

The hotel staff were amazing. Any requests for dinner recommendations were met with a hand written list of their favorite restaurants. The free breakfast was fresh, plentiful,?and well maintained.

Nothing. We’ll done.

I had a fantastic stay at The City Hotel and Suites! The location was perfect, allowing us to explore Rethymno easily. The breakfast was decent, providing a good start to our days. I must give a special mention to Eleni, who was incredibly welcoming and went above and beyond to assist us. She helped us book a memorable scuba diving adventure and recommended the best restaurants in Rethymno. Thank you, Eleni, for making our stay even more enjoyable!

The only minor downside was that the cleaning could have been better, especially in the shower area.

The hotel staff were very friendly and the atmosphere in the hotel is very cozy. We also liked the rooms, they looked very nice! The breakfast was alright, with some options to choose from. From the hotel you can be in the city centre within 10 minutes walk. There are some nice places around the city and hotel staff gave us nice recommendations on beaches and restaurants to visit.

Very modern rooms and the staff was so kind and helpful. What I especially LOVED was the solid air conditioning and the incredible shower in my room.

What I didn't like were some of the other reviews which ultimately led me to choose staying at this hotel. I'm not about to tell you this was the best hotel I've ever stayed in, but it is modern with the facilities more than reliable; the bathroom especially being impressive. I think the pool is made out to be a big selling point from the photos, but the allure becomes interesting once you see the outdoor space and the way it's enclosed by the other city apartments.

Hotel was recently refurbished, so everything is brand new. Our room was nice and clean. Reception was clean and one receptionist in particular (blond hair and young) was very welcoming and lovely.

Unfortunately, not much attention to cleaning was done. When we first entered the room, it was clean but than when they cleaned it daily we could see that not much effort was being made. Shower wasn't clean one day, surfaces were not wiped and filled with dust and sand on the floor in our room.

Location, quick access to market, comfortable bed. Young lady from front desk with fantastic hospitality, always smiling. Thank you !

Pillows were not the most comfortable. Personal preference.

The breakfast was excellent, prioritizing local and Greek products and quality over quantity, but with plenty to choose from for various tastes. The location was convenient, with parking available. It was nice to have a pool available. The hotel was nice and new and attractive, with a pleasant lounge area in the lobby and very comfortable beds. The staff were very friendly, helpful, and professional--kinder and more helpful than anywhere else I can remember.

The pool was a bit small and had odd hours for use, although the hours were not set in stone. Towel racks are needed; there were only an inadequate number of hooks for towels. A second comfortable chair would have been useful in the room. The room cost seemed rather high, especially since breakfast was not automatically included.