Scala de Faro

Staff, Anita went above and beyond she is wonderful!!! Answered every question and gave great recommendations & truly went out of her way for us. Ada was wonderful and willing to help with everything.

Nothing, it was amazing!

Perfect location, very friendly staff, great breakfast

Walk from parking but not too bad.

Perfect location, with view on the ocean and the lighthouse, and on the backside one of the prettiest little alleys. Absolutely beautiful room with great lighting, a strong shower and high quality of linen, towels etc. Free water every day and a well filled minibarm, which is rare these days. As soon as I can, I will go back.

Couldn't have been better.

Staff was super helpful and nice. Location could not have been better and the breakfast was wonderful. Enjoyed our stay in Chania!

Room was very nice but it was next to the breakfast area which was a just a little noisy in the morning so maybe a higher floor would have been better.

People are the difference and the staff was exceptional, my partner forgot a sweatshirt and the staff notified us and had it shipped to the next town the same day. We appreciate the service, pleasant and helpful staff, and the location was in the heart of the areas we wanted to be.Thanks again for making it Great:-)

Beautifully decorated in the heart of the old port The room is spacious and the breakfast delicious. The staff is super helpful and provided ideas for excursions, restaurants and activities

It was clean, staff were so friendly, the facility was beautiful and location was perfect

Beautiful, comfortable rooms with fantastic view of the harbor. Can’t beat the location in terms of convenience and view. The staff is very friendly and helpful.

The small downside to the location is it can be a little noisy at night.

The location and room were excellent.The staff and specifically Christina M was an absolute champion to deal with from the first moment we arrived.A great experience and would highly recommend this property.

* A few more details on how to get from the parking to the location when you have multiple suitcases can be testing.* no elevator between ground floor and 1st floor.* please note it’s not possible to build the shaft vs the lack of insight to create it.This is tricky when you have suitcases to get to 1st floor where the elevator services all floors. However all staff eager to help and assist.

The most beautiful suite in Chania. The view is breathtaking, location is perfect, interior design is wonderful, the moorish elements are so delicate and creatively. The service was great. I strongly recommend it. Thanks.

Location, restoration, cleanliness and staff were amazing

Excellent hotel!delicious breakfast,perfect ubication,absolutely comfortable bed and shower..Stuff was wonderful and gave us an amazing recommendation for dinner and lunch.We are extra happy with our stay!

Good to know that since it is an old building in the old center, the taxi cannot come directly and there are stairs to get up to the room.But the stuff was so helpful with all,that it did not affect our stay,but made charming.

Great location, room was very well put together with a nice bed, bathroom and balcony over looking the harbour.

I don’t feel it was worth €400 a night

The location of the hotel is the best in Chania and maybe in Crete ,its in the center of the old harbour.The breakfast is really good!The service was PERFECT, Cristina and Anita was so Kind to us.Cristina helped us to discover Chania and the erea with a lot of patience and kindness.She really upgraded our vacation.Thank you ??

the rooms are small than we expected and there is no cabinets.

the breakfast was amazing, outstanding -- and different every day (very creative). All Staff were so kind, helpful. Reception staff were outstanding, so welcoming, helpful throughout out visit. Very good with recommendations, from where to eat, to parking. They consistently went above and beyond expectations. We enjoyed absolutely every interaction with them, they made our visit such a positive experience.

We could have stayed longer!! Seriously, we were very sorry to leave, 4 nights were good but it could easily have been longer, with so much to do in the Chania area.

Lovely building with good size rooms. Fantastic location in the heart of everything but still quiet. Extremely helpful, friendly staff. Great breakfast.

Shower part of room, which happens a lot in Greece, but this leaked into the room. Tap was out of ceiling above sink which gave no pressure. Only there for one night so not too much of a problem.

The location was fantastic; Cristina and the rest of the staff were tremendously helpful and attentive, and breakfast was great!

Location and time he staff

5 star hotel apparently. No bar, no lounge, no room service. Breakfast is basic. Room was small. No wardrobe, no draws or cupboards or any storage. Bathroom is tiny, and badly lit.

The best part of the stay was our interaction with Christina. She went above and beyond to make sure we had a wonderful time. The hotel location was awesome, right in the middle of the old town.

Having to find parking on the outside of the Old Town. The first day we arrived, not being familiar with the town, we struggled to find a place to park. It was mush easier the second day.

The Service was great and very welcoming. Have to mention Christina in the reception who is unique and really made my stay exceptional and a 5 star experience.

Hotel entrance and interiør in general (except the room) - does not look/ feel like a 5 star hotell. Crappy elevator and no elevator in first floor.