Civitel Akali Hotel

THe bartenders were great!

Checkin was at 2 but was not given a room until about 4. Not happy with staff to accomdoate. Housekeeper didn't even knock when she came in to my room and i was not dressed, so that was embarrasing.

The shower was very bad. Tiny and no glass, all the water went out. Very small room, very hight price.

Location is 10 mins to old town of Chania. Breakfast was very good.

No clothes drier in the balcony.

Location was perfect- close toOld town and close to beach.The bartender who became the waiter to dinner was very friendly and great customer service. Nice breakfast and beds comfortable. Good dinner.

The view was pretty bad- a view of a crumbled down building. TV- on third floor needs to be smart Tv like the 4th floor.

Perfect city hotel! Very close to the city center super clean and the staff were amazing. Delicious breakfast too

Good lacation, good breafast, parking for car

Wide range of dishes at breakfast, cleanliness in the room

Noisy street outside the window

Clean , bright, good breckfast

Not the best location , but not far to walk to old town

Overall clean, good service, good breakfast and location ok.Parking available.

Whilst most of the staff was welcoming and smiling, the lady who managed our check-in and check-out was absolutely not up to standard for such a place.Cold and unpleasant.We used one bottle of water from the minibar (note that it was reasonably surprising to not have any free-of-charge water in a 4 stars hotel) which we actually replaced, as we used the minibar fridge to cool bottles we bought during our 4 days stay. The front desk person called her room staff during the checkout to check our minibar consumption; she got confirmation that bottle was replaced. She claimed this was not possible to do so.Fundamentally, I would have accepted without any personal concern if all this situation would have been managed within a friendly exchange. However, the behaviour of the lady was such unpleasant (and unprofessional for this kind of role) that the it gave an unnecessary bitter aftertaste.We settled the 4€ without arguing eventually. Just got annoyed of the attitude.

Hotel in good location. Nice breakfast restaurant. Our bedroom was a little on the small side but very adequate. Our son who also had a superior room had a bigger room. Bathroom well appointed although the shower was a bit narrow. The pool was good and kept spotlessly clean. The staff were friendly and very helpful. I would have no hesitation in recommending it for a stay close to both the beach and the old harbour. Good value.

A very minor point, we had to ask on more than one occasion for coffee and creamer to be replaced in the bedroom.

I enjoyed my stay. I loved the pool and the staff was very polite.

the A/C didn't work in mine or my friend's room so that was annoying.

The room had good blinds, providing darkness at night. Breakfast was nice and diverse.

I would have appreciated more flexible opening hours of the gym. I guess it's because the gym is located in between rooms, but it really narrows down the opportunity to get a workout done.

Breakfast and location were excellent

Hallways were too dark in color.

Very good Chania hotel, easy walking to both the beach and the old town and the gorgeous harbour. Very comfortable rooms, lovely staff, excellent breakfast with garden swimming pool - very enjoyable stay - highly recommended

Superious Suite was very spacious with all faclities including seperate shower & bath and seating sofa area. Breakfast was always excellent and of very high standard. Hotel didn't feel crowded at all. Receptionists were all the time very helpful, including retaining out baggage due to a late evening flight. Location is ideal as 10 or 15 mins both from the beach & city centre.

Room had everything automated including automatic light sensor, which didn't always function as expected in the bathroom .. You had to reset the sensor every few mintues by waving at it so that you don't end up in the dark. We tried to find override switch but we didn't manage.

Clean,comfortable bed and helpful staff.

Some of the breakfast was cold like boiled eggs and sausages.

Staff were very kind and friendly - from the catering team to the cleaners. Receptionists were also very helpful in recommending places to visit.Breakfast was very nice !

The air conditioning in one of the family rooms didn't work as well as the other, so it was still really warm even with it on. The shower head also didn't work in one of the rooms. In one room, there was no glass or curtains to cover when showering, so water was going all over the floor, but other than that, everything else was good.

This hotel was in a great location, very close to the beach and 10 minute walk to the old town. The staff were extremely helpful and the room was very clean.

The breakfast can get a little busy so best to go early to get a table.

Friendly and customer oriented staff, convenient location around 10min walking distance from old town, nice Cretan breakfast.

On the bathroom there was only one small hanger for the towels, also the car parking is on a deserted old yard with a torn down building and especially in the evening the place looks really creepy.

Clean, okay breakfast.

Staff, facilities.