Trianon Luxury Apartments & Suites

Very new and clean. The ladies at the front desk were/are wonderful!!

Staff were very friendly and the room spacious clean and comfy. Very well located with walking distance to shops & sea.

The gym area. The equipment was a bit abandoned and not sufficient and the space wasn't any clean.

Location and room design.

For two out of seven nights, the AC didn't work. The staff was dismissive. They ignored my request to take care of it after the first night, and it happened again 2 nights after that. I couldn't sleep, and I was there to rest. Staff seemed not interested in my dissatisfaction.

Roomy apartment with everything we needed including a washing machine. Parking available for just 10Euro per day. Nice location.

Sparse decor

- Good coffee- Individual air-conditioner controls- Convenient access to the paid parking- Modern rooms

- During the night, using the WC disturbed the person sleeping in the bedroom, as the toilet’s lighting setup illuminated the bedroom area.- The room’s floor and coffee tables were dusty.- Privacy concern: The receptionist who checked us in entered our room, with our permission, under the pretext of explaining the TV and internet setup, instead of simply providing a written guide, as is commonly expected.- The shower gel ran out and was neither refilled nor replaced during the daily housekeeping service.

We liked the size of the apartment, plenty of space for 2 people. We were able to cook when we wanted to and do our laundry as well.

A bit of a walk to the old town but it was not a big problem.

Modern and clean. Parking close by

Blocked shower drain caused flooding This was attended to quickly by staff

The room is nice, and the staff is super friendly and helpful.

It might be a personal preference, but I don't like it when the bathroom doesn't have a door. The whole room is an open space, and the toilet has a half-door (so does the shower).

Spacious & clean apartment. Helpful staff

Modern and very clean property. Close to center. The beds were very comfortable, and the showers were clean and hot. There is a central AC, so the rooms were very well air-conditioned in the hot weather. Great place, I would absolutely stay here again.

Location, comfort, value, quiet, clean and modern

Good location, private parking

Climate control did not work, WI-FI was slow a glitchy, you can hear when people above you flushes toilet. No instructions on how to find front desk (it took me around 5-7 min) hidden fees, they claim that there is free parking but you have to pay 15€ security deposit for parking card and they give you 14€ back at the end (claiming that you have to pay tourist fee), not a big deal but, no one tells you about it at the beginning.

Great location for us. Comfortable and suited our needs.The staff were really helpful both in sorting a small issue we had and arranging some taxis for us. They were all really friendly.

For a luxury apartment the shower is not up to standard. The showerhead holder was insufficient and unable to direct the shower stream. Would suggest that a rainfall shower would be more of a standard expected. Would also be helpful to inform customers on arrival as to using the hot water switch, needed if low levels of sunlight. The staff were helpful once we enquired about it though.

Great location , quiet , had everything we needed. Friendly staff.

The apartment is modern and nice.

The toilet door does not fully close, which is not ideal if you do not want to hear what other people are doing there. It is a matter of fancy design, it was not broken or something like that.

The location was good, about 15-20 minutes walk from Chania old town and Venetian harbour. The beds were comfortable, the apartment was clean and had all the necessities. The staff member that greeted us was very fair and gave us free parking because we booked the room before they started charging it. She was nice and showed compassion after her mistake mentioned below.

That same staff member forgot to tell us about the switch in the electric panel if we needed hot water. This was extremely unfortunate and frustrating because the second day of our stay it was cloudy and raining all day, we were on a boat cruise freezing all day and wanted to take a hot shower afterwards to clean and warm ourselves up. However there wasn’t any hot water, as the day was cloudy with no sun so the solar panels couldn’t heat it up. Even though we then switched the switch, there was still no hot water hours afterwards. Obviously, the boiler is broken. Now begins the most disappointing part. Ok, mistakes happen it’s fine, but what ruined our stay here was the lack compensation for the whole mess. At least a bottle of wine or something, really really disappointing. Also the lack of remorse and compassion from the other staff member. When we said to her that this is a 4 star establishment, she laughed and said “we are not”, as if that makes it ok to not have hot water in the 21st century. She showed no remorse, no empathy, no compassion, only gave us generic answers, “sorry” “honest mistake”, “we’ll fix it tomorrow”. Tomorrow came, when we asked if it’s fixed she replied, “the day was sunny, you will have hot water now, we checked”. Ok we did have it then but what if it was cloudy again? We wouldn’t shower after two long days at the beach again?! We couldn’t change our room because they were fully booked. Again they didn’t do anything, they didn’t fix anything, they gave no compensation or some kind of partial refund whatsoever for all of this. Also I have to mention that same member not being present all the time at the reception desk, even though they stated that they will be there all the time until midnight. I understand they are maybe understaffed but at least have a bell or something so we can reach you. All in all a good start but a very disappointing end to our stay here.

Very clean and modern in the heart of the city.

I don't know what is wrong with the bed and pillows but i couldn’t get a decent night of sleep.

The room is tidy, clean and modernly decorated. The space of the room is used very efficiently, what I especially liked is the separation between toilet and shower, allowing the usage of both at the same time. The best thing is the bed which is exceptionally comofortable.

Housekeeping forgot to leave towels one time, and coffee tablets and milk twice. After reporting this to the front desk they immediatelly rectafied the situation.

It was great quality, really clean, comfortable and spacious.

It was a bit of a walk to the sea in the heat.

Adriana from the front desk was amazing - every question we had, she answered. Many thanks for an amazing stay. It was our 2nd year and it was wonderful. We are planning to go back next year, so fingers crossed ? we totally recommend Trianon?

The mold from the shower