Wellness & Landhotel Prinz- Wellness & Romantik

Spotless, setting is a quiet Bavarian town Breakfast was exquisite Spa was excellent

We booked the apartment of the hotel since we were 3 adults and they did not have availability. Language is a problem as only 1 reception staff handled us due to the remaining did not speak any English. We had dinner set menu on Saturday which was delicious, the restaurant where amazing and served us with great smile. The only issue was that they do not have English menu which I find it very upsetting in a 4 star hotel. We had an issue with the electricity which was resolved very quickly when reported. The location is quiet and nice.

Anything that you want to use at the hotel, you have to pay and nothing is for free. To use the indoor pool it was € 16 per person extra, to hire a bathrobe its another € 6 per person and to get a towel it is another € 3 per person. When we commented about this, we were told this is due to you booking an apartment rather than a hotel room which is unfair as we were still booked at the same hotel name.

Terrible.

Check in was very difficult as the staff was very abrupt and ignorant. As we had to stay at a secondary location approx 1km away the scribbled address on a piece of paper and when I asked for a map or directions they pointed at address they had written. The writing was terrible and we could not make out the address. We finished up asking another member of staff to input the address in our sat nav.

Just about everything, the pool are was fabulous and so relaxing.Our room was excellent, so comfortable.Breakfast was excellent and the staff were so friendly.

Carrying our case's up to the top floor of the annexe,but only that.

Staff were very friendly, great location and good breakfast

They did everything to make ourselves feel welcomed after a long trip. Very kind young Bosnian girl. Surrounding was beautiful, excellent starting point.

Everything was ok.

Hotel close to the motorway, so handy if you are doing a stop over, however noisy. Bavarian style houses and apartments.

The price was not included of the pool and sauna, which were 16 euros extra p.p. The apartment was 2 kms from the main building, so not practical to come back for the pool and restaurant.Owner speaks little English, was not very friendly.

I liked the spa area

We were given the address at reception where our room was, which was a different part of the village. As it was a handwritten address, I put it in the map wrong and nothing was found. There was a rainstorm and I went to them several times from the car to the hotel to explain to me where it was or to show me the point on the map. The answer was that we had already been given the address and ignored. After 40 minutes I found the address on the map, and as I was not alone, I went and checked where it is and how to get there, because under the rain will not run to find where the number of the house. My mood was ruined from the beginning of the vacation.

Lovely rooms, friendly, welcoming staff, good food and beer!

Jakuzzi in the room. Very welcoming staff. There was something not ok with reservation, so they gave us better room for the same price. Location is perfect for travellers passing by-just few min out of highway.

Nice experience overall, nice people working at the property.Had both breakfast and dinner, both were good quality.We did not have time to use the spa/pool facilities.

No air conditioning. It might get hot sometimes, although the hotel is located in the mountains.Location itself might be an issue, this is an isolated village, quite far from everything.

Location was a bit confusing as we arrived later in the evening. If you are past 8 pm then you should go to the bar to find the staff.

It was a joke.

The room was about 900 m (!!!) away from the main hotel. We had to walk through a construction site and by the time you get up there, you are completely sweaty and uncomfortable. Same with any "wellness" facilities (if you want to call them that). You had to walk the whole way again, packed with all your stuff.The staff was very unhelpful. The alternative would have been a downgraded room, for which they wanted us to pay extra per night.Mind you, none of the rooms had an A/C.For wellness, you had to make appointments with another company per phone (they wouldn't even do THAT for you) which then used a room in the hotel for their service.I've never been so badly accommodated.

It was easy to find, and thats about it.

Upon arrival we found out that the room wasn't properly cleaned, there was poop on the toilet seat from the previous visitors. Upon confronting the hotel staff, instead of offering a compensation we were asked if we did it ourselves which I found a very strange reaction coming from the hotel staff, after going back and fort over who's fault it was, they eventually offered to either swap rooms or to clean it. We also found out that the wellness closes at 8 pm, so every time we went out for the day and got something to eat at around 7 pm, we would return to the hotel only to find out that you can't use the wellness after 8 pm. As this was not mentioned on the page of the hotel it was quite an unfortunate surprise because we payed for the wellness which we couldn't use.

The pool and spa were nice and looked new. The balcony of the restaurant was nice and the views from the room were to the mountains which was nice.

The rooms were quite dated, directly from '90s. The rooms should be updated - new curtains and new fabrics to the furniture would do a lot.

The house was big and the bathroom was nice and new. we had our own outdoor area and full house. The pool, spa and saunas at the Wellness main hotel site were amazing.

Firstly, the property needs to clarify expectations about where the apartment is.The apartment we stayed at was NOT onsite at the Wellness Hotel. It said Annexe when I booked so I assumed across the road or something, but no, it was a drive away, and fiddly to get to, you had to cross a highway then navigate through shitty little houses that all looked the same.I found the staff at this place incredibly rude and unhelpful. We were checked in by a woman who looked like she had seen too many winters and she was soooo rude. she didn’t even acknowledge us and there was no record of our booking even though I showed her the booking.com confirmation. she spoke no English at all, and wasn’t even sorry, when I tried to speak German to her using translator app she just walked off.We were then handed to a nicer gentleman who spoke English, but he was offering to help with activities and tours, before even showing us our room.He had to drive us to our apartment because it was so far away, he said “only about 300metres” which was the biggest Furphy I’ve ever heard. when we arrived at the apartment, I said “that is not 300metres” and he said it seems more because of the houses. I then asked if we could have a room at the hotel and he said “no, hotel rooms bad and not good for you”. what???We also had no wifi, and when we went to reception (by car) they just did not care at all. The service was absolutely garbage, no interesting in getting the wifi fixed, the older woman just gave us the password again then shrugged her shoulders when I told her it didn’t work.On our final night stay, there was an absolutely terrible smell in the air, there’s a textile plant close by and we can only guess this was the smell. We couldn’t even open the windows it was so stinky.When we checked out there was a young woman who was friendly and polite but she was going to charge us again for the room, I explained we had already paid.

we stayed in one of the apartments. The apartment was big and clean. It has a garden where you can sit and watch the stars.

It is “so called” to be a wellness hotel but the apartments are located in a different building where you have to drive. when you wanna use any facilities, you have to pack a bag to go to hotel, enjoy the facilities, get your clothes again and be back to the apartment. especially when you are with a kid, it is more difficult. It should have been a relaxed weekend but it was tiring one when you have to pack and unpack all the time.

Location and swimming pool.

When we filed a complaint, the host started to argue with me over the phone and hung up on me after 5 minutes.Dinner is said to cost 20 € - it was in the end 23. Wasn't overly tasty if I'm being honest.

The wellness area was fantastic. Lovely pool and sauna facilities.We loved the hotel and would certainly come back.Es war sehr toll !

Very tasty and nice breakfast

Everything is exellent