Secrets Playa Esmeralda All Inclusive Adults Only

The service by the employees was great

Food and drinks was not as expected. Hotel was underwhelming overall and didn’t seem to be a good condition for a new hotel.

The property is new and the beach is amazing.

The food! Breakfast was descent, lunch options were horrible and the pool bar had one person trying to manage orders and deliver food. The pool side service was offered twice in 5 days for beverages. Otherwise you have to go to the bar and stand in line and order. Speaking of bars, the main bar in the middle of all of the restaurants only has 2 bar tenders for everyone. And there is no way of telling who was next for a drink. Too chaotic and unorganized. The dinner restaurants were ok, nothing amazing. Like eating at an airport chiles is the best way to describe it. Also they have booths with handy crafts set up some nights outdoors. You CANNOT walk past without some HIGH PRESSURE SALES PEOPLE WJO GET SNIPPY WITH YOU WHEN YOU DONT ENGAGE WITH THEM. I came for a restful retreat not to be harassed while I’m trying to go to dinner. I was told I got a $200 credit for booking through booking. It was a coupon book not even a credit. Then I was told it should be $120 for the spa but SINCE I WAS A SOLO TRAVELER I WOULD ONLY GET $40?! Not even half but 1/3 of the value. Then when I tried to make an apt for a spa service (which I was happy to do full price) Coate in the spa started talking trash about me in Spanish not knowing I could speak Spanish. So I declined the services and he chased me half way around the resort trying to justify what he said.

Aesthetic was very nice as this hotel is brand new. There were several dining options and a 24 hour cafe that served coffee and ice cream with mixed pastries.

There were a lot of noticeable imperfections and they had staff out everyday painting, doing repairs and fixing things. Maybe they rushed the construction of this resort.

New and very nice. Food was good

Further from the airport than expected, An hour and a half drive.

The location is perfect, the bedroom size is comfortable, and the decor is lovely. The staff is friendly and attentive. The buffet is good.

The hotel's decor in general is plain. Restaurants service is a little slow. Gluten-free options in the menu are limited. No chaise lounges on the beach, where the best view is.

Beautiful

The beach was a little bit rough