Six Senses Crans-Montana

This location is truly breathtaking. A peaceful lake surrounded by majestic mountains, away from the crowds and noise. The atmosphere is calm, serene, and perfect for anyone looking to relax and reconnect with nature. An unforgettable experience that I would highly recommend to anyone visiting the area.

Since the resort is mainly focused on wellness and spa, I would kindly suggest enhancing the training of the massage therapists to be more specialized in techniques, especially for sports massage and muscle tension relief. Additionally, the atmosphere in the massage room could be improved — for a hotel of this luxury, dimming the lights and creating a more calming ambiance would truly elevate the guest’s overall experience

The rooms were very comfortable especially with a big terrace overlooking the snow mountains at far distance.The food was very good and the staff very well trained.

Hardly any view looking good around the hotel.

The property is beautiful, tasteful, great location, spacious and comfortable rooms. But what really makes it stand out , it’s the staff.

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The staff are amazing. So happily helpful, kind, knowledgeable and love their jobs. The property is stunning. Every detail is more than expected. Excellent food, convenient to the gondola, the room is clean and very comfortable, the bathroom is incredible! Even the toilet is amazing!

Difficult to find my way around.

The hotel it’s self is nice and the breakfast room wild cabin

My room was facing the car park and Apre bar. Music until 8.30 pm, it does not show that room on any photos. No organisation , consideration, care or common sense No structure at all or good management

Materials and interior in room - especially the bathrooms!Amazing spa and proximity to local town. Excellent door-to-door ski lift access.Breakfast was great too! Great staff.

Difficult to navigate around the building - perhaps more signage needed? Maybe even a app map which would direct you directly ?

Beautiful property, the staff was amazing and helpful and friendly. Our kids enjoyed the Earth lab and pool and we had an overall wonderful stay

Nothing everything was wonderful

Solving problems when they found out was made.Mainly to tell you that it happened and it was not against you.

It was an obvious stupid mistake. An arrival to the hotel, usually from a long drive, would expect his room to be ready.Management understood the mistake, and for me, that's a good step.

The staff is very kind and professional

When your room is not located in the main residence … the access is a little bit complicated !

StaffBuilding quality.Facilities, especially the spa and massages area.Better menu at reception area with light finger food

Food varieties that should meet the story behind the Six Senses. Healthy, organic, and wild meet and fish.Breakfast is not that rich. Bread should have various varieties and healthy ingredients. And should be baked in house. No goat's milk and cheese.

great property less great value for money spa is okish rooms are very good.

spa journey and availability should be better

Staff were amazing, very attentive and helpful. Room service was light speed

Rooms and hotel very hot. We were unable to reduce the room temperature by much so were uncomfortable most nights sleeping.There is no milk in the room, so for coffee you make yourself there is a 6Chf charge to bring you milk. I think this really unnecessary and very surprised if the mgmt team actually knew this was happening.

Everything was just perfect!! We went for our honeymoon and loved the resort..the view from the balcony was gorgeous and couldn’t get enough of it..the staff were just super friendly especially Matthew at the reception and Erodin the mixologist at the bar….if you ever travel make sure you let Erodin be creative with your drinks as she made the most delicious cocktails and you would just want to have more and more…Thank You Six Senses for an amazing honeymoon

There are no Uber service and to go to another spot you have to either have your own car or arrange taxi through the hotel…it’s not the fault of the property but that’s the situation at crans Montana

It’s perfect…100% zen, staff are really nice and helpful.The hotel is so pretty and cosy, clean (the room pictures speaks for itself). Trust me you feel great instantly…The pool is one of the most amazing I ever saw. Would be an amazing experience to come at ski time and enjoy skiing straight from the hotel !

Talk about memorable experiences.... I urge everyone to ignore the reviews and go with what this brand stands for. We are sad to be home and a week felt like a month. Truly top five most memorable hotels we've ever been to.

Very little to nothing. The local building work (not hotels fault) will be finished soon enough. For constructive purposes only we could think of just three things to help the property and team. 1) a small information board at reception during ski season to inform guests of piste, weather and information. 2) easier to understand room controls or at least a good explanation on arrival. 3) I always like to see a hotel manager doing a visible walk around, daily. Taking notes and picking up on the little details that matter.

Location, ski in and ski out

The food was terrible. We ended up going out for breakfast, lunch and dinner

The hotel is beautiful and so are the rooms, it's a designer's masterpiece. I did not realise this was their first season open. The mix of stone, wood and dark colours along with the lighting is really on point and makes it a very soothing experience from the moment you enter the museum like parking / entrance. The staff provides a very personalised approach and was available at the touch of a button during my entire stay. The room is very high tech, but not too much either, just the perfect balance, with usb plugs everywhere, automated curtains, ambiance lighting, stream to tv, japanese toilet...I felt very relaxed everywhere I was in this hotel and really enjoyed my stay. The ski in / ski out is fair but you're just putting your skis on for a minute to get to the lift at the bottom of a slope. The indoor/outdoor swimming pool and the spa are gorgeous.

The hotel is disconnected from the village so you need a taxi to go anywhere and they obviously live off taking customers up and down for a 3 min drive at 20 francs. The food in the asian restaurant was good but the sushi could be better. The service there was really good however the service in the wild cabin brasserie restaurant was horrible, the waiting staff was obviously completely unexperienced. There were a couple flaws in the room and the balcony, the paint behind the sinks was already stained which totally clashed with the rest of the room and hotel, there were orange construction site plastic wrappers by the balcony and workers did come in on the morning of my last day to drill something which was quite unpleasant as they were literally walking a meter away from my balcony on the same floor. I also fully understand that once you checkout you are out, but as I skied the first 2 days I told them I wanted to visit the village on my last day and come back to enjoy the hotel facilities which I was told was no problem. After checkout tho, i was told that the spa is no longer accessible once you checkout, I explained I was not told this and was told they would check with the spa, I came back a few hours later after lunch in the village and was told I would only be allowed to use the spa for 1 hour when I arrived. The spa and the pool were literally empty - there was no one there. I just think they need to align on that before confusing guests and putting them on a timer - no one ever proposed to sell a day spa access which was a little bit of a disapointing experience in comparison to the rest of the stay.

It ticks every single box! The service, interior, the spa, food, location… everything was just perfect.

The location and the interior decoration of the rooms

The room was extremely noisy. The hotel was dark no view on the mountains. No lobby. Staff was not efficient. Restaurant was average. Yoga/pilates classes reserved for outside guests.

Everything was amazing

Room, bathroom, terrace