Palatino Hotel

The friendly staff and owner of the hotel were amazing

The breakfast could have been better, but filled a hole. The shower and bathroom need some attention .Sun beds need changing to ones you can sit up or down and cushions need renewing.

Staff were really nice. Beds comfy, great view, great location. Actual pool is lovely and clean

Bathroom was slightly grubby in that shower rusty and a bit stained, breakfast had opportunity to be great but was cold both morning even when we got there at 8am (starts at 8) sun beds just awful and the mats were a stained. This could be a great pool experience but let down by that

Great staff, pool and location - 5-10 min walk and your at the seafront

Breakfast could be better - whilst plenty of coffee, bread, cheese and eggs etc would have loved more fresh fruit.

Property has seen better days.

Bathroom was worn out, there are issues with wifi and cleaning could have been better

Nice proper hotel Beautiful welcome and kind staffPlenty of free parking Good value for money

Coffee at breakfast ?

We always stay here when we need a hotel in Lixouri, the pool is big in a beautiful open scenic setting and all the staff and cleaners are super friendly. The location is great close to the local beach and town centre square.We like to have 2 pillows each as there was one each in the room so we asked for extra and got them with no quibble. Great air conditioning which cooled the room quickly and brilliantly well in the heat!

No complaints and really good value for money paid. .

It was exactly what we needed : a hotel with all the basic comforts, good breakfast and swimming pool in a large garden with nothing pretentious or fanciful. Having a five year old daughter, we particularly liked the children's pool as well as the presence of a lifeguard. We will definitely come back if in Lixouri!

Nothing really!

People were very friendly and helpful , from frontdesk to pool bar , cheers to all :))

The beds , after a long day of travel, you need a good bed , this is missing in the facilityThe hotel was really full and the breakfast was hardly enough for everyone , especially the coffee was running out fast.

Location, staff very lovely.

Walking shower very small.

The hotel was gorgeous, especially for the value, the staff were very friendly and helpful, great location, great pool, great ac and free parking

NA

The hotel was nice it is well located and my room had a sea view.

The room was damp with a very bad smell, from the minute I entered the smell of ugly old dump was in the room. I reported to reception who she can to the room but didn’t seem to understand what damp means. The smell was distinctive and obvious but she still didn’t seem to grasp what it was. she offered to put some cleaning products in the toilet to musk the smell but that made it worse. I was offered be moved to a different room and still it smelled damp. It seemed to me that all the rooms have the same problem and the management team has no solution to my problem especially when the receptionist started say that all hotels on the island smell damp. Luckily a friend of ours who was on the island had a villa and we stayed in his spare bedroom. My advice to you, if you suffer from asthma or sensitive to damp smells please stay away from this hotel.

Great pool area, very clean throughout, excellent seaview, friendly staff, very comfortable beds

Limited choice at breakfast and mostly the same items every day made breakfast hard work. A few extra hot choices would make it so much better. Additional outdoor seating would be a huge advantage. There also always seemed to be always items running out and no fresh whole fruits.The self service at the pool was tiresome. No-one on holiday wants to return their plates and cups to the bar.The sunbeds are fixed in one position so are not suitable for all especially anyone who has any disability.The shower cubicle in the room was very small but we managed.

beautiful place staff couldnt do enough for you beautiful pool area with plenty of space fantastic pool side bar serving great food and drinks beautiful view of the harbour and ferry coming and going it is up the hill but the walk down was lovely and got a taxi back from the squarebreakfast was great wished we had stayed longer as only did one night as off to tour the islandwill definately stay here aagin such excellent value for money

Good choices for breakfast. Unfortunately the cooked food was sometimes cold. Staff very friendly and helpful

Staff were super, athena on reception was super, staff at the pool bar were lovely.Really enjoyed the music for the wedding party.

Sun loungers round the pool were not in good state, rather worn.Web site said there was a free shuttle to.lepedo beach, this was not the case.

LocationBreakfast

Reserved a double bed and received two single beds without possibility of change. Noisy hotel , you can hear everything from other rooms

Rooms and hotel were amazing and the staff are so lovely

Breakfast was a bit unorganised as people didn't queue just pushing in. Food was really good though.

The breakfast was lacking fresh fruit. Every day the same variety. Only fruit water melon which was always warm. The grounds and pool are very good but too far a walk to restaurants and beach for anyone older. The cleaners did a good job.

As abovePlus very small bathroom with very basic amenities. Reported broken shower head but this was never repaired.It really needs to be stressed that a car is needed to stay at this location.

Pool area ok however not enough sun beds

The location was totally unsuitable for us as my wife has mobility issues. The hotel was located on top of a very steep hill which meant a very difficult walk up and down from town and especially at night as the streets are also unlit.The maisonette room we had was really dated and the curtains fell off the wall. There was nowhere to sit only at a dinning table. The beds were incredibly hard and uncomfortable. The noise from the family next door was very loud with shouting and banging, not the families fault just really poor insulation and sound proofing.The breakfast was very basic with the dinning room being very small and narrow people were bumping into each other trying to get food and finding it very awkward.We had booked and paid for 7 nights. After the first night we realised we could not stay any longer. We arranged with the receptionist that we would pay for are first night and receive a refund for the remaining 6 nights.With this agreed with the receptionist and booking.com we moved and paid for another hotel within Lixouri. Imagine our disgust and disbelief when the very next day we received an email telling us the hotel manager had overruled the receptionist and refused our refund!!It has taken us many weeks of arguments with the manager as well a numerous attemptsby booking.com to get a refund which was agreed with his receptionist. The only refund we have received is 75euro as a gesture......this is totally unacceptable.DO NOT STAY AT THIS HOTEL it is truly awaful. We would say this is the worst experience we have ever had on holiday !

Great hotel with good facilities with great things to do in the local area. Staff were lovely and very helpful.Pool was nice and not over run.Room was clean

There was an American women who must stay there every summer who repeatedly start conversations about her views which were offensive to anyone who would listen, she also screamed at a child in the pool. None of this was challenged. Breakfast was good but a little repetitive.Shower in the room needs replacing