MARITIM Hotel Amelia - Luxury Ultra All Inclusive

Excelent hotel in terms of location and service, also the food was absolutely amazing- great variaty and very delicious! It was very clean, still more focus should be put on housecleaning for the everyday clean- specifically talking about the sinks and the bathroom. Otherwise, all was great!

The everyday housekeeping should pay attention to the sinks and bathroom to be cleaned at least every third day, as they change the sheets. We were guests for 8 nights and they never cleaned the sinks for a week.

Nice and modern hotel, decorated as a tribute to Amelia Earhart. The room was very spacious and comfortable, everything looking high quality brand new.Overall this was the best hotel I stayed in Bulgaria until now.

I had the feeling that the food is almost the same everyday so maybe this could be an issue for a long stay.A beach bar would have been nice as well. Consider that you have to go for around 150-200m from the beach to the pool bar if you need a drink or an ice cream.

New and modern hotel,clean rooms with comfortable beds.Super nice that you have separate toilet and bathroom.The food in the restaurant excellent

The staff is working hard,but you can see most of them are not well trained Also the evening entertainment was mostly for the kids.I suggest some live music at least for the adults

Rooms are spacious and very comfortable

I had booked ultra all inclusive, 2 rooms with sea view.Rooms provided by the hotel were with garden view and air condition system view, partially sea view. Considering the extra cost for this option, it definitely not meet the expectations.In addition, several facilities shown on the pictures are not part of this booking (bar shown in the swimming pool area is part of another hotel, a little bar with absolu basic drinks provided for this specific hotel where coffee machine didn't work for 2 months as adviced by the personal. Swimming pool at the top floor is not included in the reservation, extra cost for it. If an all inclusive booking doesn't contain this services shown in the pictures, why are they presented? It's a joke this hotel where they try to make more money, even if you pay a fortune.During evenings, they provide also grilled meat and vegetables, but vegetables are not enough for everyone and the meat is burnt, not grilled.In addition, cleaning the rooms occurs when the cleaning lady is available, not interested if the sign said "DO NOT DISTURB". Cleaning ladies speaks only Bulgarian and Russian, maybe that's why they don't understand what meant do not disturb.Cleaning ladies were rolling eyes when I asked them to come later (using google translate)as my child was sleeping.Manager of the hotel didn't take any action after presenting my complains. From the complain I had within first 30 min after arrival, I was told that from level 6, all rooms are considered sea view, even if they are garden view and AC system view.In conclusion, don't waste your money in a hotel like this where they offer minimum at a very high price.

This is my 3rd year in Amelia Hotel, since they reopened it. It remains a good quality hotel, with clean, large modern rooms, good offer at the restaurant and polite staff. Overall, it was a good and relaxing stay, Amelia & Paradise Blue remaining the best hotels in Albena.

However, compared to 3 years ago, I can see a decrease in the quality of services:- less variety at the restaurant, during a 7-day stay there was mainly chicken/pork as meat, no duck and only once, lamb and rabbit roast. Although, they introduced some already made cocktails at dinner, which is a good point, as well as having fish dishes at every meal.- the cosmetics in the room that used to be Fragonard were partially replaced by a Bulgarian brand and I was given only one body lotion in 7 days.- there was a misunderstanding caused by the maid and the staff (reception and manager) wasn't in a hurry to solve it, until I made a written complaint. I was asked to wait 24h+ for the incident to be solved, which given the nature of the complaint is not at all professional, nor have I received any apologies for what happened.- there was a stain on the carpet in the room, as well as the headboard of the bed wasn't very clean- when the guests were more numerous because of the bank holiday, the staff was struggling both in the restaurant (taking more time to clean and refill the food), at the bar and cleaning rooms late in the afternoon.All in all these are small flaws, but as it is a 5-star hotel, I expect things to go as flawless as possible.

Everything was perfect, the food was good, included drinks were good (not top shelf, but not cheap stuff either). The rooms were clean and the staff was very nice. The facilities included were great, as well as the pool with the included aqua park.

The beach bar could have had more of the drinks from the main bar, a bit lackluster, we found ourselves going to the main bar for getting drinks instead.

- Great location- Luxury rooms with big beds and living space, big bathroom and balcony. Good quality bed linen and towels. - Tasty and varied food at the buffet restaurant. Plenty of food which is always replenished and lots of fruit and salad options which we loved- Late breakfast and afternoon snacks options- Lobby bar doesn’t get busy so ideal if you want some quiet drinks- Big beach area with many sunbeds and lots of space between them which was amazing (note only 2 sunbeds and parasol per room, if you come with kids and need extra you have to pay)

- Service is hit and miss. Staff need better training as some of them lack basic customer service experience- Premium alcohol brands are paid for and even basic cocktails like mojito are not included. Ultra all inclusive suggests that everything is included which is not the case.- Kids pools are very slippery (bizarrely only the adult pool has non slip tiles)- Hotel sustainability can be improved - heavy use of single use plastic cups, recycling bin with separate sections for glass, general waste and paper which all end up into the same rubbish bag - Entertainment is very basic

1. The room wasn’t ready at 15:10. We didn’t even get a coffee for the time we had to wait.2. The staff should be more qualified. We had the impression they were trainees.3. We wanted to make a reservation for the Pizza. They told us that unfortunately everything was booked out. We’ve checked in the restaurant and actually it was almost empty. 4. We did a reservation for Montgolfier restaurant and we were surprised, that we were allowed to order only from the half of the menu. 5. There were also other points which were absolutely no go for a 5* hotel with ultra all inclusive.

Liked the food , and the rooms were spacious.The beds were super comfortable. The staff was really attentive and helpful. Andy was particularly helpful.

The only thing was that the area around the pool was dirty with lots of sand. The staff at the pool bar were inexperienced,quite rude, and took forever to make drinks, not to mention that the drinks were terrible. One of them said they didn't know how to do the cocktails.

I loved the cleanliness and the facilities. The food was good and the drinks were great .

The areas around the pool weren't that clean. Lots of sand as it's close to the beach.

Big, modern, comfortable rooms, very good restaurant. Well equipped fitness center, but a bit small for the guests of 2 hotels.

Outside facilities not enough, bar too small and very dissapointing, something always broken.

Everything, clean, tasty, great facilities and the most important amazing staff.

Large roomComfortable sun bedsClean beachClean roomsNice swimming pool

The price almost doubled since last yearNo bar on the beachVery poor bar for the swimming poolAverage food

Almost everything was perfect! The room was clean and big! Foods was very good and tasty!

Drinks was average quality!

Great location, great staff especially Andy “The Bell Boy” great guy, helped us with everything! Very professional! We got free extra update for the room, receiving an apartment instead of a room.

Rooms were great and extremely comfortable, especially the bed! Pool had small water slides, which were great!

Food was not very tasty but that might be a personal opinion! Some flies were on the fruits which indicated they weren't replaced from breakfast/lunch and overall it wasn't very pleasing for a 5 star hotel. (our stay was a bit off season, but still we expected more)

Good qualityGood servicesNice room

The first 2 rows at beach were available just contra cost. Beach bar kind of far awayComparing to the other pools, water at the baby pool was the coolest, I dont know why ?

Fabulous facilities for children. Great food. Good A/C.

Everything was perfect:- room size- food- cleanness - WiFi- beach- pool- location- parkingAnd so on.

Nothing to complain about.

I like the hotel very much. Rooms are very big and comfortable. Nice garden view. Quite and well done. Bathroom as well very nice, shower was very clean.

I did not like that the swimming pool on the top was not included in the price of the room. It was full but empty of people and the bar was abandoned and nobody was using it. I don't understand why it was made if nobody is using this facility and people need to pay extra to use the bar and the pool. The pool was very small anyway we were offered to see it, but there was nothing interesting there. I guess its for special guests of the hotel. So I felt like I was not a special guest.