Hôtel WELLNESS EAU DE ROCHE Durbuy

They have a super good view overlooking the Castle. Appreciate the water, the lemon sparkling water, and the tiny chocolates.The separated bathroom and toilet was clean and looked new. Temp parking for baggage drop-off is available. It’s on the side of the road next to the hotel up the road on the right. We did not see signs though. Anyway, we kept the car parked at Topiary car park. €9 per entry.

Communication was difficult as the reception did not speak English and alleen een beetje Nederlands! We do not speak French unfortunately!

Its a nice town to visit, hotel isn't uptown standard

The bathtub in the room is just strange and you can't shower in it either after. Because of the energy prices they closed pool and sauna but had me pay for!!! They said oh we will open, simply doesn't work that way.

Hotel did not reply to my previous e-mail concerning the parking

It was not pleasant to have people from outside. what not appropriated to the luxurious place we were, with children running everywhere and people not respecting the place

the rooms

no check in or check out! didn’t see any staff member while I stayed due to being out early and back late. No iron in the room. Lobby was pitch black.

No one speak English in this hotelWe pay 15 euro for parking on the front of the hotelToo expensive for the staff that you takeThe room was good,but still its not worth it

Quiet but central location.Very helpful staff. Fresh breakfast of a good quality

location is the biggest advantage of the hotel. The room was big and renovated.

it doesn’t seem like a 4 stars hotel at all. there is a smell of mold in the whole spa with visible mold on the ceiling. the stuff doesn’t speak English. Poor choice for breakfast. No bar/restaurant opened after breakfast. only water in mini bar- no other drinks available on the evening/night.

The sauna and wellness were closed and we could not use it and the reception went closed earlier. The breakfast was extremely poor and worse

The breakfast was very poor

Swimming pool and location

Expensive considering what you get and the rooms were very average

Modern building in traditional stone, convenient central location but quiet and very pleasant Charming landlady at the reception and around the bar. Spa Wellness is very nice wirh a selection of saunas, steam room and pool with good rest rooms, including outdoors

It is a minor point but based on the very good overall standard of the hotel, I would have expected coffee cups in the room instead of the cardboard cups Same for the fridge, one would have expected to find a couple of glasses in the room.

The pool and the sauna

We went there to have a relax weekend but we found a party with over 100 persons celebrating laud until 3am. Our room was a club, we could hear the music clear and super laud. The recepcionist were not cooperative and pretended to not speak English, only French. Avoid.

clean room,friendly staff,perfect location

not all the wellness facilities where operational

location

the breakfast is too simple for this price range, limited selection, no cook for scrambled eggs or omelette.i asked to change my booking prior to arrival via booking. this was possible according to the booking terms but the hotel didn’t respond. when i was there i asked again, but got a very evasive answer. very disappointing and no money returned in the end eventhough i stayed one night less. staff pretends not to understand dutch but they do we found out.

absolutely nothing

after waiting in reception for 25 minutes for somebody to appear, I was told that they had no rooms available, despite having a booking confirmation from them. when I booked the room, booking.com had 2 available rooms showing.

The location was wonderful and it was in the center of the Christmas Market (parking was difficult but manageable). My husband loved the hotel and the room was spacious and clean!I was a bit harder to please so I have more to say but it did not ruin my experience in the hotel. We loved the wellness area and it was so relaxing! The English/Dutch speaker in the reception tried her best to accommodate us in every way so we were happy about that. The NYE dinner was also pleasant and the food was good! The staff were courteous though most of the time, we could not understand each other due to the language barrier.

It is a nice hotel overall and we were very pleased with our stay but there can be room for improvement considering that it is a 4 starhotel in a tourist destination. Maybe it would be worthwhile to invest on coffee machines and capsules with glasses, porcelain cups and saucers to fit the ambience of the room. Paper cups and powdered coffee make the room look like a 2 star hotel which is a shame since the rooms are nice. We requested for extra pillows and blankets but we never got a follow up anymore. I need high pillows to breathe properly when sleeping and explained that but the request was denied unfortunately. Perhaps it would be good to add extra pillows and blankets in the spacious cabinets moving forward for guests. More drink options in the mini bar would have made it perfect. Water was free though so that’s a good thing. The internet was quite slow so maybe that can be improved. The Smart TV was great! The breakfast spread is already good but could be improved by making the options more varied. Along with scrambled eggs and hard boiled eggs, perhaps sunny side up eggs could also be added in the menu. After 5 days, bacon gets boring if that is the only warm food as an option so perhaps more warm breakfast meal options would make the selection better (like sausage or ham).Other than that, it was a pleasant stay and we enjoyed our vacay in Durbuy by staying in this hotel.

The room itself was nice and the bathroom was excellent

I had foreign objects in my scrambled eggs, some sort of metal string. The eggs were also runny, plus there was no cheese.

We like our specious room. Nice shower corner.

The choice of food for the breakfast could be little more, taking into consideration vegetables and fruits.

The room is of good quality, material and comfort

Staff is too relax... lax. Unprecise.Hammam was cold. So no Hammam.Sauna temperature was 60 degrees... so, not a real sauna...The swimming pool was cold... ok, high energy prices... but not enjoyable then.No staff around the wellness to fix these issues...Conclusion: I definitely overpaid my stay.

Location near the city center, the swimming pool and sauna

Lack of staff, no permanent staff at reception, poor breakfast, had to change to less comfortable room because boths TV not working. We booked a suite and ended up in a standard room.

really cleangood atmosphere Breakfast excellent wellness area was fantastic

not enough pillows on bedwoken up by noisy guests in hall between 11pm-1am.