Cliff at Lyons

Food atmosphere staff all exceptional

Always love to stay at Cliff at Lyons as it is a very special place. The spa, the rooms, so luxurious and perfect.

Upon arrival back to our bridal suite, our luggage went missing. I was informed that I (the bride) should call all my guests to find out where my luggage was. I contacted someone at (my) wedding reception to ask. After 2 hrs no sign of the bag. I was the one who located my own bag the next morning. My spare pair of bridal shoes are still missing. Also, my brothers belongings all went missing in the changeover of the rooms- including a suit bag with an expensive shirt & tie. We still have got no email from the hotel to explain or apologize for losing my brothers stuff.

The location spectacular. The staff very helpful. (Especially Marcus at the front desk)!)

As a single traveler arriving on a rainy day : the room was cold.there was no option in the hotel to just sit by a fire and read a book with a cup of tea.

This accommodation is absolutely stunning. We loved our cottage and the fact that it was dog friendly. It was warm and comfortable, the grounds are beautiful and breakfast at The Orangery was excellent. We also had a very enjoyable evening meal and loved the festive decorations everywhere.

For the price and standard of the restaurant, the fact that no sides at all came with the mains was a little disappointing. We also feel that the place lacked a nice bar for after dinner. There is a space in the restaurant where we had a quick drink but it feels more like a waiting area for dinner, than somewhere to relax with friends for an hour or two. These are small things however and we really loved our stay overall and have plans to return.

Great location, main courtyard area is very pretty and picturesque

Room was very very disappointing, cold stone floor in the room in winter is very uncomfortable. The flimsy door to the room was terrible and gave a very cheap feel to the space. Two single beds to make up a king size bed does not a luxury hotel room make. Oldy worldy feel great but tired furniture scratched badly and leather peeling from the legs of the dressing table just screams in poor condition. Stains on the white curtains of the bedroom were horrendous. All in all so very disappointing and would not recommend

Overall it’s a beautiful location with fantastic facilities

I was a little disappointed that we were not asked how our stay was when we went to check out. It was very transactional, they just swiped my card. I think these interactions are important as it can flag any issues that may have arisen. Other than that, it was great.

Location was beautiful.

Dinner was very expensive and not worth the money . Not really acceptable to have to wait 15 mins to be seated for breakfast .

It is the second time that I have stayed here, the previous time was Easter. Just an amazing place from the minute you walk through the gates. I felt I had spent a week away instead of 2 nights.

All perfect, amazing, attentive staff, gorgeous food, on the canal and relaxing hot tubs.

Nice location

Everything is Very tired. Staff are unhelpful. Sent an email for a treatment 2 days in advance with no response. Just overall a very lazy team in a tired hotel.

Lovely location, quiet and very comfortable

The room was a 2 story, 2-bedroom cottage that we were upgraded to. The exterior was very rustic and cute, and the interior was well designed for what should have been comfort.

Quite frankly, we were upgraded to this cottage by the staff. We ended up in a 2-bedroom cottage for just my wife and me. This cottage had 3 toilets, 1 bathtub, and 1 shower. None of the toilets flushed properly. At one point, we had to locate a large pot in the kitchen, fill it with tap water, and dump it into the toilet to flush out the filth. Also, the fully equipped kitchen had appliances that were inoperable.

Stunning location and rooms. Staff were all excellent

Only downside was the thermal village opening hours. Check-in wasn’t until 4pm and thermal village closed at 6pm and not open until 10am with check out at 11 so not much opportunity to use.

The grounds are very pretty, the pantry and the Orangerie were great.

Unfortunately our room was dirty, cobwebs on the wall and a lot of limescale in the bathroom. It was also very cold and thermostats were removed. We asked at reception twice before they helped to change the temperature.

It was our wedding Anniversary and they left bottle of Prosecco in our room very nice gesture and appreciated.

Lovely location with gorgeous grounds. Beautiful rooms. Breakfast in Orangery was fab.

Dining experience a little disappointing. Service not great. Could hear music from wedding next door during dinner on first night.

Fabulous design , comfort and food .

Shared hot tub area , to busy by this area .

The grounds where incredible, truly something special! The food was absolutely delicious also!

The room wasn’t clean, I felt like it hadn’t been cleaned at all from previous stay! The towels where dirty, dirty shower cap was found and very dusty! Disappointing for an expensive 4 star.

It was like stepping into another world, everything oozed so much charm, elegance and comfort. The cottage was esquisite, the breakfast was delicious and the staff were lovely

Wonderful, memorable experience. Gorgeous property and superb staff. To top it off, a first class chef and a fantastic dinner. Will definitely come again.

The location and setting was beautiful. Room were lovely and had everything you could need.

I had messaged weeks in advance that it was a special occasion and one person was vegan. At dinner, the only vegan option was substandard. There was bread provided that wasn't vegan nor was there any vegan butter. The meal was returned and a different option was provided meaning that we ate at different times. Disappointing for the price. At breakfast again..no vegan butter and all pastries contained dairy.