Monte Santo Resort

We love it hear from Jose on reception ladies to catering staff .pool staff were great this visit not just on time but early nice to have a swim before breakfast That is a first for pool opening very much appreciated. Catering staff superb attitude

The price in MAY AND September miss going then but price rocketed

The breakfast was really good.

The hotel is a little bit outdated. I would expect more for the price paid.

The unit was great, very spacious. There were 3 bedrooms, 3 full bathrooms and a half bathroom. The full kitchen was modern and had all the utensils and dishes you would need. The washer and dryer worked well. The private pool area was quite nice if you wanted to get away from the little ones.

The food at the restaurant was overpriced and was just average.

The restaurant food was really good. The staff was very nice.

The spa was really bad. The interior pool was not working. The jacuzzis were not working (they turned one on but there was no bubbles and the water only heated to 34 degrees) the Sauna was on but the dor handle was broken and sharp. The only thing working properly was the steam bath but the machine is super loud. The gym was flooded (there was a storm and this not their fault obviously) but the installations are not ready for rain as there were leaks everywhere).

It’s a small and quite resort well maintained and peaceful with a lovely atmosphere. We parked the car in front of the property. The apartment was very spacious.The kitchen has everything that you need. The breakfast was very fresh and staff very friendly. We will return ?

It’s a bit too far from the beach, specially the return back it’s very hard…. We took an Uber …it would be a great idea to organize a shuttle to take guests it would be definitely a plus for the guests.The pillows were too high… and all the TVs were too small for the size of the rooms and leaving room.The place needs a huge paint refresher and a lots of renovation specifically on the pool wood bridge that some are falling apart.

Accommodation was spacious.

It’s dilapidated, falling apart and massively understaffed. Certainly not a 5 star resort.

Never had breakfast

Requested a number of things from reception and House keeping and they never were delivered??

The resort was gorgeous! The room was huge! It was easily the biggest and nicest place we stayed at on our European vacation but it was also easily the least expensive. I loved the area and how close it was to a town. The streets were all manicured nicely! The staff went out of their way to be nice to us. The heated pool was amazing! Loved the sauna / hot tub/ steam room and gym as well. I liked it so much I might buy a unit! Can’t say enough great things about this place. The romantic package I paid for was so well presented with rose petals everywhere and champagne as well as chocolate to die for. The cliff lines out there are breathtaking and the Bengali caves kayak tour was a must do!! Unless you’re out of shape…then maybe take a boat or see if you can find an escalator.

That we had to leave.

It was clean and staff were friendly, nice location.

The property was clean and they were busy with restorations but I would not rate the resort a 5 star. It definitely needs some upgrading overall and I would definitely make it more clear that the resort is for families with small children.

Excellent breakfast. Well manicured gardens, pretty surroundings and comfortable, spacious rooms.

More of a serviced facility than a hotel. Short on reception staff.

Quaint aesthetics, very nice food, staff friendly for the most part.

Indoor pool was out of service. We were declined food during a power outage where no food was available (and no running water) with a 10 month old baby. Was also overcharged for the final bill by approx 50 euros.

The villa we stayed in was big and could easily accommodate the four of us. Some kitchen stuff was provided. The cleaning staff work hard. We got a pleasant surprise for the kids' 3rd birthday when two staff members came over to deliver cake and bubbly.

I was told on multiple occasions that our villa would have a baby security gate and bed rails upon arrival for our toddlers. Only one bed rail had been set up. Had to talk to multiple reception staff to get it sorted. It was stressful as there were big marble stairs outside the kids' bedroom, located on the upper level. My partner had to sleep with them on the first night, as it couldn't be resolved for another day. We've experienced the same issue with getting the patio doors sorted - multiple people have told us that maintenance would arrive at 8 am, then it was 9 am, and then it was whenever they were available. Couldn't get a straight answer from anyone. The indoor swimming pool area was rarely cleaned in the morning after the previous day. The floor was gross. When it was raining outside, the glass roof was leaking into the swimming pool.

The resort itself is very good and the staff are lovely and helpful. Inside the buildings areas are super clean but the outside could do with a bit of spit and polish as they say . Unfortunately our stay in mid April wasn't a good week weather wise so the lovely pool etc wasn't a very good option as is wasn't very warm. The bed was comfortable and the shower was nice and hot . The A/C was quiet and worked well. The kitchen section was clean and tooled up with a washing machine , microwave, fridge freezer and dishwasher. A little lacking in dish clothes and cleaning products to make you feel totally at home , or is that just me ha ?My biggest concern was not the resorts fault but has to be said that there's a lot of potholes in the roads in Portugal and are very dangerous and could very easily cost you your rental car ... be warned !!All in all we had a good week touring the coastal towns and even ventured up to Monchique .. so yes this is a good location for a base to travel around easily.

As mentioned.... nothing that is the resorts fault . Best go May onwards for the weather and hire a Hummer as a rental car !

Comfortable beds. Good showers. Has indoor pool and tennis court. Location - Carvoeiro short walk away (bear in mind steep climb back which is fine for those who are able/have average fitness). Really friendly staff.

Tired rooms could do with updating. Small and lacked facilities for a 5 star resort. Terrible TV service and old TVs which are not smart enabled. Paths not well kept (weeds everywhere). Poor soundproofing- Heard lots of noise from people below us. Had to request bags again after arriving at room and waiting an hour for them. Wouldn’t have minded but it was cabin bags we wanted to take ourselves but they insisted they deliver them. We were ready for a shower after a long day and would have preferred not having to wait.

Huge apartment! Lovely staff and great indoor pool

Just overall some parts a bit run down

Breakfast was great, fresh and consistent. The pool was gorgeous, as were the steam room and sauna. They let us check in much earlier, which was so appreciated after an early flight. Staff were excellent. We hope to be back!

staff were helpful and kind. we arrived early and asked for early check in and they did best to accommodate us. responsive when hot water wasn’t working.found us pastries to go with lattes after they had stopped serving breakfast

kettle leaked, had to wait 2 hours for hot water.

The apartment was very spacious, quiet, clean and comfortable. The staff were very helpful and we really enjoyed our stay. I would recommend the resort if you would like to have a safe and peaceful holiday.

The interior from the reception to the house itself was spectacular and to be honest it was definitely 10x better than the photos.

The only struggle was opening the door, as it’s a card and twist the door knob at times it was difficult and we had to go to the reception for assistance.

WE enjoyed it all. It was a good few days to get away and relax in a very pleasant atmosphere.

Staff was not aware of our in-room jacuzi request, but it was available anyway. No complaints.