Universal Hotel Castell Royal

The great sea view and the beautiful beach right by the hotel

The water temperature fluctuated regularly in the shower.

Great location, right on a beautiful, sandy, clear-watered beach, which wasn't too crowded.The pool area is also really nice with plenty of sun beds (there is a reservation system, but if you don't need a sunbed for the whole day, you can always find some that are free) and also enough shade. The food had a lot of variety and was quickly being refilled even towards the end of the buffet. Good drinks selection in the all inclusive option, really liked the water stations all over the hotel to fill up your bottle instead of purchasing bottled water every time. Generally appreciated the emphasis on sustainability/eco-friendliness. The staff was very attentive and nice, we only had positive interactions. We had the panoramic sea view room and the views didn't disappoint:)

Minor thing, but during our stay there was one night with music entertainment, unfortunately it was the same night, that the neighboring hotel as well as the beach bar right next to the hotel had a musical performance. This did result in "music chaos" and made the experience not so enjoyable.

The location is excellent — just steps away from a clean, quiet beach with clear water. The food was of good quality, and the staff were generally friendly and welcoming. We especially appreciated the beautiful garden area with tree shade, where you can reserve a sunbed for a symbolic fee — a great spot to relax. The nearby caves are worth a visit, also to get a great view of the beach from the hills, and there are several nice cafés and shops within walking distance.

The hotel is located just over an hour’s drive from Palma Airport — something to keep in mind when planning your arrival. Service at the outdoor dining area could be more attentive; at times it took longer than expected to get the staff’s attention, even when the area wasn’t busy.

Great view of the beach

our room smelled very bad whenever we put the air con on and the bathroom, it seemed like a common problem and they let us move rooms but not until the next day. The buffet food wasn’t nice

Breakfast was much better than the rest of the meals, I would return on B&B basis only. Beach was no more than a minute away. Views from balcony were great!

As it was end of season, there were staffing issues. For example no restaurant manager. All meals were repetitive and very little variety, again this could be because it was end of season?

Friendly helpful staff with a lovely greeting on arrival. Our room was well furnished with a spectacular view. The bathroom was well appointed with lovely large soft towels. One very special thing was that the room has a glass carafe that you fill up with water at a water dispenser by the lift. Very clever and no plastic.The breakfast had an excellent choice covering all types. I had an omelette made for me by a charming chef. Delicious. Fresh fruit and yoghurt and a lovely bread selection.Great location on the beach but also a very clean and useable pool. If you fancy lunch on the beach there are two small cafe/restaurants also excellent.The town is quiet with only a couple of places to eat out but the hotel was excellent.

The only criticism is that the coffee machine at breakfast dispensed rather unappealing coffee and the milk it dispensed was sweet. There was a cold unsweetened milk alternative though.

Great location - one of the best beaches you will find on Mallorca just in front of the hotel! Very friendly and helpful staff especially on reception. The room with the sea view was magnificent.

In the rooms with the sea view you will hear the music from the bar below till late in the evening. Also air conditioning was not the best among three 4-star hotels that we have visited during our stay.

Average hotel.

Had to pay for deckchairs at the poolside. Too crowded.

Very lovely, friendly staff. clear on answering all questions and helping where possibleGreat food and well looked afterGreat location and offering in the hotel and beach so close made for a wonderfully relaxing stay

Hidden costs of tourist tax and to reserve loungers by the pool

clean, comfortable bed, good water pressure

We chose this hotel because the photos we saw on booking from the balcony had an amazing view. The reality is that you only get that view if you stay in the upper floors. Our view was completely different from the pictures and we were disappointed by this. Other minuses are the breakfast , no parking , very loud live music until late in the night(I asked when I made the reservation for a quiet room and they gave us a room on the lower floors without even answering to my request and letting me know that it will be impossible to sleep), the receptionist didn’t speak English.

Excellent and tasty breakfast: many fresh local products and high food diversity,We appreciated the room and bathroom cleanness.

Very poor air conditioning system: unfortunately, fresh air was mixed with kitchen exhausting odors.

Perfect location at the beach. Quiet resort. Very good restaurant, polite staff. Accessible parking in around.

many families and/or couples placed at rooms next to each other (thus noise from balconies, next rooms etc.), while many other rooms at the same floor nor occupied.

Super close to the beach, good structure and nice environment, especially for families with teenagers.

Nothing really. All was good.

Great location, friendly staff, amazing buffet breakfast

Had to pay for sunbeds by the pool. Also towels as well as a deposit

The staff were friendly, and the resort offers both a pool and direct beach access. The all-inclusive package provided nearly everything one could need, and the variety and quality of the food were satisfactory. The live music on the weekend, performed by the “ABBA II Nite” band, was a nice touch.

There isn't much to criticize. The staff primarily spoke Spanish or German, and the vegetarian menu could use some enhancements.

Location is amazingSome criticise paying for sunbeds...but it works well. Most don't pay, use what is available and move if someonewho has paid turns up. First hotel I have been to with no towels out on loungers without people on them at 10am! The policy works!

Lovely on the beach locationSone may find it a little quiet for a long holidayWe were only there for 4 nights so it was perfect

Food, staff, location close to the beach, facilities.

I think there should be a better process to order drinks during lunch and dinner, sometimes it's hard to catch the attention of a staff member to get your drink ordered. I also wish tea was more available for all inclusive, it was only free during breakfast

Nice placement near the beach, clean rooms and friendly personnel.

Not too many things to visit near the hotel besides the beach.Not too many food varieties.

Beautiful hotel, great location with outdoor pool and close to the beach. Staff is very friendly and helpful (little bit issue with English), food and drinks at bar were great. The ocean view from every room is super nice.I like the offer to provide pool towels so you don't have to travel with your own, but maybe it could be free/included (currently is 10e per towel)I really appreciate the hotel provided info about bus from/to the airport and made time slot reservation for us.In general, we were very satisfied and will come back :)

- I would prefer bigger and more comfortable pillows- even tho food was great, the potatoes and pizza were always undercooked- pool could be opened bit longer, 10am-6pm is quite short

We were satisfied with everything. Excellent and plentiful food, nice staff, beautiful view.