AluaSoul Carolina - Adults Only

The location was great, not as busy as most areas in Mallorca, the beach was lovely and the direct access from the hotel is definitely great! The staff was incredibly kind and nice to talk to, everyone always with a huge smile in their faces!

The staff was great, food variety was great. Pool area was nice, and even when busy, still enough space for everyone. Very close to the beach. Hotels activities were also interesting.

staff are beyond amazing they very friendly, they upgraded me to the this amazing view hotel is comfy and clean directly on the beach don’t expect much from the buffet tbh you have to rent Sun-bed on beach for 8 euro honestly it’s nice scape far from the center very calm area taxi from airport 100 euros

food is very poor

The location simply cannot be beat if you want a quiet beach holiday. Eastern part of the island, tucked away at a lagoon. The sea view from the room (we had the my Favorite club one) is simply majestic!The food was largely good, if devoid of spices and marinades (which is understandable - catering is obviously done for many people).

Some of the front desk personell had a bit of an attitude and were somewhat condescending all the rest were very nice though!The all inclusive does not include many of the drinks and some of the food at the pool bar. This should have been communicated in advance.

Room was bright and clean and all the staff were very friendly and helpful. There was a lovely atmosphere in the hotel.

Nice modern hotel, with recently renovated comfortable rooms and amassing view from the balcony. Very friendly reception. We were kindly provided by check-in right after arrival around 1 pm (before official check-in time). We used paid parking (8 euro per day) and it was very convenient.

Hotel is oriented on All inclusive concept and as usual it mans that food was quite chip. There is no normal a-la carte restaurant inside of the hotel. Unfortunately we didn`t like the nearest beach at all, probably we were not lucky enough but it was super dirty all 4 days of our stay - all water was covered by seaweed for several meters and first line of sand was full of plastic garbage. We come to Mallorca each summer for long weekend and this is the worst beach experience we`ve ever had. Thanks god we were with car and spent 3 days outside of the hotel enjoying incredible sea on much better beaches

Great location and sea view (room at higher floor) with lagoon just next to the hotel. Clean and spacious room, great meal, all inclusive option. Great availability of actions daily. Thanks to Carlos for support and help upon request.

The bed could be of better comfort.

Hotel facilities (e.g. rooftop bar)Clean rooms Nearby beachQuiet area

Location is a bit off and you either need to walk or drive to next city in case you want to go shopping

Great hotel in a fabulous location. Very clean rooms with comfortable beds, hotel is nice overall and the staff are very friendly and helpful

The evening meal is terrible. We had a vegan guest in our party and there was nothing for them to eat. We contacted the property in advance to make them aware of dietary requirements and then spoke to them every day - they kept promising vegan options but it did not happen. That said even those of us who eat most things struggled in the evening as the food was poor quality and very monotonous- we ended up going out as we could not face another meal at the hotel. Breakfast and lunch were good and had much better options

That was our second stay at the hotel and we loved it again. There were some small things when we checked in, but stuff dealt with it in a really good manner. The location is amazing, that was actually one of the main reasons why we came back. Food was good (they didn't have butter for breakfast, though. Only margarine). Night shows were fun. We like this hotel. Really good package for chill vacation

No butter for breakfast. And setting up the request to start a sauna online through the Hyatt app would be nice.

Muy buena atención, ubicación y limpieza.

Beach, staff, check in and check out process, pool area

Breakfast can be improved

With “my favorite club” coffee, sangria any time with small selection of fruits. Roof bar has a nice atmosphere. Most Staff is very friendly. Cleaning people friendly and always greet you with smile.

2 star hotel, rated 3 out of 10. with Over an hour from the airport $140 each way. Many Rooms has a noice and ugly view left side ( never showing on their advertising photos ) of cars constantly passing by on their main street. Small gym has no ventilation with awful smell of rubber, 5-7 plastic Cups for drinking water are dirty and everyone using them over and over, like in 1975. Absolutely disgusting. Pool very small, over crowded. Pool food fried and awful. Steam and dry sauna didn’t work for several days at all. Public Beach very small, water very dirty and over crowded with people coming from several different hotels and from outside . Breakfast severely over crowded and quality of food 5 out of 10. No flowers in the hotel, elevators took very long time, 2 out of 4 didn’t work at all.

The staff is very nice, including very nice cleaning ladies. They try to be helpful. The hotel has excellent infrastructure such as the spa. The bed is very comfortable.

The breakfast choice is extremely limited with repetitive and sometimes low-quality ingredients (cheap artificial orange juice etc...). The room door is not properly sound proof, which make us hear the noise. The blankets have not been changed during our 7 days stint which seems to be a policy of the hotel (the cleaning ladies are nice and are not responsible for that). This does not guarantee the proper cleanliness of the rooms.

Location

Housekeeping breakfast

The location is very nice. Very confortable beds. Nice buffet - friendly staff

We could not sit/take place where we wanted. Altough we booked a superior room, a part of the pool area, terras and restaurant was only available for the one who had a -club status-. Nobody informed us about this. Totally incorrect for the price we paid for our stay over.

Staff was very nice 10/10.

The food could be better, cleanliness also, we could hear everything trough our room door and also see the light at the edges. For the given price I was expecting a lot more especcialy the "allinclusive" part. The pool is very small and the hotel will charge you for any aditional service (at other hotels they would arrange you some room decoration for birthday or anniversary for free but here it was like 20 or 30€).

The view was amazing

Very little gluten free options for breakfast despite me emailing in advance. The housekeeping could have been better as towels we left on the floor to be changed were not,Room quite small despite us having an upgrade

Loved all the team as they made us feel so welcome, in particular Mary and Serafin in the pool bar…..they made our study exceptional

Location is greatPool and beach were greatThe room was clean and had a nice viewStaff were nice and helpful

The tap water quality was really badTV was barely working in the room, the remote was changed when requestedBreakfast was mediocre at bestThe advantages of “my favourite club” were not that useful