Hotel Delle Terme Santa Agnese

Cleanness, politeness, welcoming personnel, fantastic location

For our one night stay there was nothing to like about this hotel.

The hotel parking and then the hotel itself were difficult to find. I finally stumbled upon a secured, grassy car park in a narrow back street with a sign stating that it was parking for the hotel, but with no visible means of entry. I spent some time unsuccessfully attempting to 'phone the hotel, but was unable to speak to a human being. My wife set out on foot to find the hotel, the entrance to which is on a pedestrianised street. The receptionist told her that we were not at the hotel's car park. When my wife returned I went to the hotel. The receptionist finally printed for me a QR code for entry into the car park. When we finally got around to checking in I was somewhat rudely told that we would have to pay for breakfast since we had reserved through Booking; as if that were a crime. All of this took place in Italian since the receptionist seemed to be monolingual. There was no offer to assist us with carrying bags to the room. The room itself, while being of adequate size was completely characterless, lacking any wall decoration. The air conditioning did not work and it was on the first floor next to the main road. At least opening the rather lovely windows afforded us a comfortable breeze. When we finally laid our heads to rest we found the mattresses (two beds pushed together) were lumpy and uncomfortable. Nevertheless we managed some sleep before being awoken by shouty workers delivering things to the hotel service door situated directly beneath our room. We had a good breakfast at a café in the nearby main square. On returning to the room we discovered that in addition to being directly above the service entrance we were also directly above the vent of the hotel's septic tank, which had clearly been experiencing some vigorous early morning activity. In more than 50 years of travelling the world on business and for pleasure, this must rank as one of the worst three hotels I have encountered on the planet.

The location is very central, at the main street. The room was clean and spacious.

If the air-con is not on all the time, the bathroom smells terrible. The smell gets to the room if the bathroom door is left open even a little bit. The personnel was not genuinely friendly. It was hard to get one smile or kind words from them. This with one exeption: the cleaning lady in charge of my corridor was a ray of sunshine and so lovely even without having a shared language.

Grate locationGrate stayVery clean and comfy.

Very nice old design hotel in the heart of Bagno di Romagna, friendly staff, the outdoor thermal swimmingpool was accessible until 19:00 it was clean and cozy. Breakfast was a very healthy "buffet" with generous portions of fruit salads, which we loved very much.

We stayed on working days and the pool was not open in the evenings. I recommend evening opening time, i.e. until 11pm also on working days, during the summer, it would be very appreciated to customers who use the day for excursions in the beautiful nature near by such as the Parco Nazionale delle Foreste Casentine.

Good

Very good

Very good

Very good

Very good

Thank you. We'll try to come back the soonest possible.

Everything was as expected.

Not a good value for the money.