Hôtel Koh-I Nor by Les Etincelles

The hotel is very well located, in one of the highest areas of Val Thorens, with direct access to the Plein Sud slope. The rooms are spacious and have a balcony overlooking the slopes. The spa is large and well equipped, with dry, steam, and salt saunas.

For a 5-star hotel, several things fall short: the gym is very small and can hardly be considered a proper fitness center (it only has one treadmill, one bike, and one elliptical, with no equipment for weight training). Most of the staff (at the bar and breakfast) seemed to be in training and very inexperienced. The room was not warm enough (we had to request an extra heater).In summary, there is significant room for improvement in service, as well as in expanding the gym and improving the heating system.

Great location, great views of the mountain and true ski in ski out experience. The reception and the ski room staff are what you'd expect of a 5* hotel. Also, a very nice spa and a very good breakfast.Rooms very clean, comfortable and well equipped.

Most of the bar and restaurant employees were very junior and seemed like they didn't know the basics. Also, the gym was very small.

Great hotel, ski to door and ski out, very good food and restaurants, very good spa/gym/pool, brilliant helpful staff

Dental kit was poor

Banging noise above room every day from 830-9am disturbing sleep and stops after we call the reception and complain. Means they continue to do it deliberately everyday eventhough they know guests' sleep get disturbed. Sleep is gone by now. Other than that everything was wonderful. Menus could have some more veg options. We couldnt dine in any of the 3 as only one veg item was the herb pasta. But shuttle team is awesome and we cud visit any where, anytime till 1030pm. We hope to be back.

Thank you for nice room and perfect service

Hotel was a bit far from the city center

The spa was lovely. A great pool, jaccuzi, the steamiest steam room & saunaThe fitness room was small but enoughThe hotel room was very largeSki rrom staff even took our skis out onto the slopes!

Better if breakfast offered pots of tea, and dinner vegetables

Ski in, ski out. Great Spa. Good Food

For a five star hotel I felt the service didn’t quite live up to the rating and the price

Very nice room, clean and well equipped. Very good infrastructure for skiers, including ski-out/ski in to the slopes. Great view from the room. Complimentary water deliveries were twice a day, great. Good food in restaurants.

Swimming pool/saunas are pretty limited (I'm not sure about dedicated SPA area) - pool is fine, but not to many beds, small sauna (finish only), no jaccuzi.

Staff at the reception, the ski room and the wellness were very welcoming and went out of their way to be of service. Our room was spacious and comfortable.

We were on breakfast only. We had diner a few times in the restaurant. Overall good (breakfast with a lot of choice, but bit short staffed to be able to order a choice of eggs) with prices comparable to restaurants in town. Location was about 10min walk from center of town.

place and staff

food

We had a wonderful stay at the hotel. The service was excellent, and the rooms were beautifully designed. We were truly pampered with a two-story room offering a breathtaking view of the mountains. The ski-in/ski-out access was very convenient, and the breakfast was delicious—though a bit more variety would be appreciated for longer stays, as it can become repetitive.The lobby exudes a charming atmosphere, and the pool and saunas are quite enjoyable. However, we found the pool water and surrounding area a little too cool for our taste, though that might just be our personal preference.Overall, this relatively new and stylish hotel, along with its friendly staff and great spa facilities, made for an excellent experience. Highly recommended!

The view

They charged a big amount for the check in guarantee and didn’t ask if i want to deposit by cart or cash they just deducted without asking me.

We had an incredible stay at this hotel! If you are capable to ski the blue trails, you can easely use ski in/ski out facility in this hotel. The breakfast is excellent. The spa is perfect as well. The staff was extremely welcoming and attentive. In the 3 excellent restaurants, Cindy, Annabelle, Anthony, Giorgia, Joseph, and Timothe provided exceptional service, with delicious dishes. James and Nathan in the ski shop were very helpful and assisted us on finding the perfect equipment for our adventures on the snow. Ana Paula (the housekeeping team) kept our room clean and comfortable. And finally, Michel, Arthur, and Manu at the reception were always friendly and ready to help with anything we needed. The hotel shuttles works all the day, till 10pm kindly driving us to the village center and to come back to the hotel. The team at this hotel really makes the difference! We highly recommend this hotel to anyone looking for a relaxing and enjoyable stay.

We had an absolutely incredible stay at this hotel in France! The rooms were spacious, beautifully designed, and incredibly comfortable—truly a perfect retreat after a day on the slopes. Breakfast was top-class, with a wide selection of delicious options to fuel us for the day ahead. The staff were outstanding—friendly, attentive, and always willing to go above and beyond to ensure we had everything we needed.The ski-in, ski-out access was a total game-changer, making our time on the mountain so seamless and stress-free. It’s rare to find a place that offers such amazing amenities and service for such great value for money. We couldn’t have asked for a better experience and will definitely be back for another unforgettable stay!

excellent location, friendly workers, clean and cosy.Especially the skishop guys were extremely helpful.

nothing.especially the director Maria jumped in a case and solved it directly. perfect manager. Will definitely cone again.

Ski in and out, ski shop, ski storage, SPA

Some of the staff from the restaurant only were not nice with us.

A good place to stay in Val Thorens - the bar and fireplace is a nice place to rest after ski. The ski shop is very attentive and helpful. Restaurants provide a good choice of different types of food but keep in mind booking for all days of stay on the date of arrival. Spa and pool is a must for visit especially after ski.

Cleaning and maintaining the rooms shall be improved. For a 5 star and this price tag it is not what expected. Shuttle service - at the end of skiing it is a rush hour and it can take half an hour to be picked up. Laundry service is poor - all stains are not cleaned, clothes are just refreshed.

Location is the main advantage of the hotel. The restaurant recommended by Michelin was excellent with regards to service and food. Bar service was also very good.

Service was in general quite poor. Especially during the breakfast and New Year Party. There were completely not prepared for that number of guest. Service at the reception was also quite average. Night room service was very bad.

On the positive side, the location is excellent, and the complimentary shuttle service to town is great. The bellman and shuttle staff are the MVPs of this hotel.

Our experience was underwhelming, to say the least. The rooms were comparable to a Holiday Inn at best, with a persistent odor and cheap finishes. On top of that, the hotel’s systems were insecure—our credit card was hacked due to a breach in their system, which was incredibly frustrating. The only response we received was a dismissive “oh.” To make matters worse, our ski luggage was lost within the hotel. Thankfully, we had AirTags and insisted it was on the property until they eventually found it in a utility closet.Dining was another challenge. All on-site restaurants require reservations at least 48 hours in advance, which is impractical for short stays. This wasn’t communicated prior to our arrival, adding to the frustration

Excellent hotel right on the ski slopes, clean comfortable rooms, great staff.