Blubay Apartments by ST Hotels

The are

Well I had more issues, kettle not working, shower door got stuck almost fell, the shower was blocked by the drain, it turned into a bath, almost no hot water. Aircon didn't work.

Very clean and spacious, good location

The hotel address on my booking reservation was the wrong address and I had to spend a lot of time trying to find the hotel. Double bed was 2 singles and not so comfy.

Avoid at all costs.

The room was infested with black mold, and we were forced to find other accommodations at the last minute. BluBay neither apologized ("Everyone has mold in Malta") nor offered a refund for the remaining nights.

Rooms were as depicted on the website.

We did not have power for a full 24 hours. We kept asking the reception desk if there was something they could do and they kept sending a maintenance man but the power would go off right after they turned it back on. They only told us they could move us when we asked at 3 am after having asked multiple times that day.

There are no TV and breakfast. The heater was not working until we called.

The view was terrible. The gym is in another building, the equipment and wall were broken.

The kitchenettes are nice to have, and the room is clean when they decide to clean it.

Our room wasn’t cleaned daily, despite leaving a tip on the bed. Someone entered and made the bed, but didn’t provide us with fresh towels or clean the dishes. The room was only cleaned once. Additionally, the room swipe card malfunctioned and had to be replaced twice.

Washing machine in unit

Rude front desk staff, poor maintenance, dangerous conditions, not in the location booked, so loud, awful pillows and mattresses, no door locks, no way to call the front desk (three blocks away)

Never again

Pool not as advertised Apartment completely different building on a different street Not family friendly atall Cockroaches in room Customer service was disgraceful Worst experience have ever had with accommodation - 1st time having to complain

The location was great!

We asked for a double bed and got two single beds. Upon arrival, we had to move rooms because our room did not have the kitchen facilities (such as a microwave) that we paid extra for. The shower door and the drain were broken and water would get everywhere; the toilet was also broken and it was hard to put together everytime we wanted to use it. The mirror was broken and not usable, and the window to the balcony would not lock which left privacy and security concerns. The bedroom walls were yellow (i’m guessing from previous smokers) and seemed to be growing mold. The stove was hard to use and would make a lot of smoke, which would frequently set off the fire alarm in our room, even with the window open. The microwave almost caught on fire the first time we used it, and then it stopped working completely. In my opinion, this hotel should not be open for business.

Nothing at all, I recommend booking.com terminate the contract with this property.

The property was completely different from what was shown on Booking.com in terms of photos, quality, and description. The place was in such poor condition

Good location, I would especially like to highlight the exceptional receptionist Neda, professional and at the same time kind and the cleaning stuff is excellent.

It is expensive for the conditions, the room is small, decent, the shower is disastrous and the card problem every time you enter the room, but luckily you have a good staff Neda

The staff are very friendly. We especially like to thank Anthony at the front desk, I think you've just set the standard for what every receptionist should be helpful and charming.. :)

Shortage of towels everyday, the quality of Lenin and cleanliness could be better, I messaged at booking.com but I did not get any reply.

The lady at the front desk was nice.

There was a mold smell in the room. There was drilling sounds vibrating the walls at all hours, door slamming, paper-thin walls, bags of trash in the hallway, housekeeping carts blocking corridors while housekeeping attendants were lounging on the stairs. It felt like low-income housing.

The cleaners were very friendly. After making many complaint they moved us t a semi decent apartment. One of the managers tried their best to accommodate us by giving us free access to the pool.

Where do I start…… The apartment was very run down. All mattress’s were old and uncomfortable. No lock on the bathroom doors. No kettle. No microwave. Toilets smelt like wee. All certain broken could block out the sun. One losey hairdryer in the main bathroom. No ironing board. A complete dump. We had asked for a baby cot for my baby and also double checked before arrival. When we arrived we were told the cots are all taken. So asked us to wait in the morning. I had explained that my baby can’t sleep on a bed. They were not bothered that I didn’t get much sleep that night. The same night there was a huge group of young guys who booked the same building and were partying chanting until early hours. We had to go to them and ask them to keep the noise down. The receptionist didn’t seem he could do anything either. So we had to call the police. We also complained about the fridge not working which they told us they couldn’t fix until the morning. They didn’t take into consideration the food milk we had bought for our kids to eat in the morning. We were then moved to another apartment in the about 12. Ruin most of our morning but it was a slightly better place and slightly quieter. There was no ironing board or toaster. Not sure why they didn’t give us this in the first place. Our cleaning of the apartment wasn’t done for the during of the stay. They attempted to clean one of the days where we were getting ready to go out at 5pm so asked for them to come back in 30 mins which they couldn’t do. We then just asked for fresh towels and they didn’t give them. I had to complain about this and the night before we were leaving they finally provided fresh towels and cleaned outs rooms. The reception / pool / rooms are all over the place. Nothing really nice to say about it about from the cleaners were nice. I wouldn’t stay here unless you don’t are about cleanliness, don’t want to sleep and only want to use it to party.

The location was decent, with convenient access to both nightlife spots and the capital city. There was also a grocery store in the same building, which was very convenient.

Disappointing Stay – Misleading Advertisement and Poor ServiceWe were very excited about our stay at this hotel in Malta, but unfortunately, several issues made the experience quite disappointing:Misleading Pool AdvertisementOne of the main reasons we booked this hotel was the picture of a large, beautiful pool. However, upon arrival we learned that this pool was not part of the hotel. Access cost €30 on weekdays and €35 on weekends, which we had not been made aware of. This felt very misleading and dishonest.Second Pool in a Different BuildingThere was another pool shown in the advertisement, which we were allowed to use. However, it wasn’t even located in the same building as our accommodation, making it quite inconvenient.Incorrect Room AllocationWe booked and paid for three bedrooms, but only received two. Although there were enough beds for our group, we had specifically paid for more rooms and felt short-changed.Poorly Equipped KitchenThe kitchen was very poorly stocked. For example, there was not even a frying pan, making basic cooking difficult. This was not what we expected from a self-catering accommodation.Insufficient TowelsTowel service was inconsistent. One day, after handing in three towels for replacement, we only received one large and two very small towels in return.No Towels Delivered Despite Repeated RequestsOn another day, we asked for fresh towels twice but never received any. This level of service is simply not acceptable.Serious Security ConcernOne day, we returned to the hotel after being out for eight hours to find our door left open after the cleaners had been there. Thankfully, we had stored all our valuables in the safe, but this could have ended very badly if anything had been stolen.We expected a much higher standard, especially given the way the property was presented online. Sadly, we cannot recommend this hotel unless these serious issues are addressed.

We had a group of 7, and the price was great for the accommodation and its location. The food options in the area are amazing 10000 out of 10 go to the African restaurant down the street. Skip Starbucks and go to the Turkish coffee shop. Skip Cinnabon check out the turkish pastery shop and koko on the side street half a block down from the African restaurant. The apartment had a nice balcony and all the items to make a 4 - to 5-day trip very comfortable The beds are a bit older, and the springs are worn very uneven but still slept very, very well as the air conditioning blows directly from above you. The neighborhood was quiet and a mix of rental units and family units. Overall, 100% would recommend it.

The pictures of the unit in the listing are of a model unit and not the actual one you rent. I would still recommend even for being an older unit.

Good location, very big apartment. We had flat with 6 beds and 2 bathrooms altough there were 4 of us.

Poorly equipped kitchen. No kettle, no coffee pot, just plates and cutlery.

The location in Sliema is good, a short walk to the main road with bars and restaurants, and supermarkets nearby. The room was clean and comfortable. We were able to move rooms when I couldn’t stay in the room we had because it smelled strongly of cigarette smoke. The lady on reception was very helpful with information about the island and things to see.

We were given a smoking room the first night and I had to ask to be moved because the smell made me ill.

The location was good.

Reception was very unhelpful to every question I had asked them. We also got locked out of our flat for over an HOUR because the battery of the lock went out. I called the manager and spoke to reception multiple times and no one would tell me how long we had to wait. We had all our bags and chargers inside and it was a very upsetting experience

We liked how huge and equipment the apartment was and the location of it. We have to give our compliments to housekeeper Kim and receptionist Neda who made our stay better.

We didn’t like the shower head, it was hard to take a shower without getting your head wet. Also, the apartment had this moldy smell so we had to keep our windows open all the time.