AX The Palace

Location was excellent, and the parking garage under the hotel was super-convenient and a huge bargain. The room was beautiful, including a stunning view from the balcony. Staff were uniformly friendly and welcoming at all times and everywhere.

Location was great, 5 minute walk to the waterfront. Lovely welcoming reception from the staff, they were really lovely and gave us a great first impression.

Excellent and spacious rooms. Friendly staff and very good breakfast.

Big room.

No window to the outside. Hot water was yellow.

Don't let google street view fool you, this hotel by far exceeded my expectations in facilities and staff.

Air conditioning doesn't go very low.

Room and bathroom was large with plenty of space and storage for 3 people. Large breakfast variety and loved the coffee machine. My husband and son swam in the rooftop pool. It was great even in low 60 degrees temperatures but they said the pool could have been warmer. The indoor pool was avoided since it was mainly families with small kids using it. We did use the sauna and steam room several times which was great during our stay. We loved the Happy Hour for cocktails (2 drinks for 12 euros) and the food at the Asian fusion restaurant was great as well. Tons of delicious restaurants nearby which made the location great and it was an easy walk to the ferry to Valetta. Parking was utilized and is only 5 euros a night!

Room was lovely & clean with a great view. Breakfast was an excellent choice of food. The pool area was stunning, loved relaxing there with a cocktail in the afternoon. All hotel staff were exceptional, included a glass of champagne when we walked in which was a lovely and welcome surprise

There is a tour desk in the hotel. The lady who was working there was quite abrupt when we decided not too book through her.

We liked the room, did not use the breakfast option as it was an extra charge, we used the car park which is shared with the Victoria. Staff was friendly and helpful.

The restaurant was fully booked for Christmas Eve. I would say this is a 4.5 star hotel instead of 5

My stay at was genuinely great. The room was comfortable and quiet with zero disturbances, and the staff were consistently polite and helpful throughout. Breakfast and dinner were both excellent with plenty of variety and good quality. Overall, a smooth and enjoyable experience I’d stay here again without hesitation

Everything, location central, service and staff exceptional. All requests dealt with expeditiously. Roof top pool gorgeous and pool/bar service could not be faulted. Extensive breakfast choice. Room fabulous.

Nothing to dislike.

I cannot emphasize enough how perfect this hotel was for us. The staff were welcoming, friendly and accommodating. The housekeeping was 10/10 and the food, both for breakfast (Tabloid), lunch and dinner at the rooftop restaurant and dinner at TemptAsian 360 - beautiful. The room was also clean, spacious with a lovely view. The shower was also very nice. The hotel is also closely located to the shops, walking distance to the ferries/boat tours and in a nice quiet area which was a lovely escape after a night out in Paceville, St Julian’s.

Nothing!

Staff were great, very helpful and friendly! Very clean room with mothing negative to say

Location was nice and peaceful, nice pool area and view. Great balcony view.

Some areas in the rooms just look old and although it is clean and elegant you can tell it’s old and needs some tlc. Paint was peeling off the walls and some of the hallways were kind of old.

The location was very good. The hotel was also good. Staff was attentive. The room was very nice.

The hotel food. We ate there a few times and the food was not good. Chicken tacos chicken was the driest I've ever had. Staff misunderstood our requests (like putting capuchin in travel cups to take to the room). They gave us coffee cups twice. I again told them I'm taking it to the room and the wait staff said I could take it in the open porcine cup and dish. Food service should be reviewed by management. This is not "5 star" quality.

Great location, amazing staff 11 out of 10!! ⭐️

The room we stayed at definitely needs to be refreshed and was really worn out. The windows went to inside court which made the room very dark

The hotel is in a good location. The size of the room are big. The breakfast is really nice.

We do not get the booked room. The staff at the recepcio told me this is better room at 5th floor, but not! In the room on the TV they explain, they only in the 7th floor they have the room type, what I reserve.The recepcionist looks me like a stupid tourist.

Staff are absolutely fantastic. Our kids ended up ill with chest infections on the second day and I asked could they recommend a doctor. Reception had us an appointment within 5 mins and 10 mins later they were being examined by a doctor located just around the corner. In less than an hour from the request we were back in the hotel with antibiotics for both kids who were much better within a day. Food selection at the buffet is amazing and the staff are so attentive and helpful they were especially good with our young kids. Special shout out to Leonie and Marvin for making mealtime so pleasant and your interactions and kindness with the kids

Not much, would be nice to have decent coffee facilities in the room instead of Nescafe instant but its a minor thing.

Breakfast was good and the bar food had a lot of choice

Leak in shower, reported 3 times. Toilet constantly flushing. No offer to take luggage to the room. No English channels on TV. Check in staff not very helpful. Power cut in room. Construction work outside

Great customer service, super helpful and nice staff, spacious roomGorgeous rooftop bar, nice infinity pool, great cocktailsBreakfast has a wide variety of selections of great quality food.Room cleaning was top notch each time

Even though the room was a "family room", it had stone flooring, so was not possible to let the baby crawl around, as she would have caught a cold.Both the room's main entry door and the door to the bathroom was defect, and closing was not possible without a big bang / considerable noise.The room was supposed to be sound insulated, but a party on Saturday night kept up the family until late at night.

Overall good. Staff very helpful.Some small issues- towels thin and small, food prices eg breakfast, main meals expensive