HÔTEL KYRIAD MARSEILLE - Vitrolles Aéroport

Staff was helpful and polite. Helped book a taxi and answer questions.

The A/C has been turned off for the season. Very stuffy and uncomfortable. Needed to be at the airport before the shuttle was available and the 5 minute taxi ride was $35.

The staff were really friendly and helpful and the shuttle was good

The location and the fact that there is no food served for dinner on the weekend when it is advertised as having a restaurant.The ping pong table was a good addition.

This was probably the only affordable accommodation near the airport. It looks a bit old-school from the outside, but the room was new and clean inside, with a well-functioning air conditioning and Wi-Fi. The bathroom was also spacious and nice.

The location. The accommodation is in an industrial area, so there’s nothing around – no bars, restaurants, or grocery stores within walking distance. It’s not ideal if you don’t have a car. The nearest public bus stop is about a 20-minute walk away and can take you to the airport or train station.

Comfy bed and proximity to airport. Shuttle back to airport in the morning. Satff were helpful.

The shuttle stiopped running at 8.30 so we had to get a taxi from the airport. We were initailly overcharged but teh staff agreed to honour Booking.com's original charge. The breakfast was very poor and had we had to pay teh reuired sum, very very expensive.

The welcoming from the stuffs

In the morning for the breakfast she told me i have to paid and it was paid already.but it resolve straight after i show them that it was paid.

The sheets were clean. One of the three staff members at the desk was resourceful and helpful. A second was kind but didn't know many answers.

I was first put in a room that didn't have wifii connection. The resourceful staff member said it was a known problem and moved me to another room near the office. Great connection there, but the room smelled very strongly of body odor. I had to air the room out for a good hour. Then it was fine. The shuttle doesn't start early enough to get to the airport for a 6am flight (only starts at 5:30). They booked a taxi for me but it cost 30euros, half the cost of my flight. Booking.com said breakfast was included but it wasn't, but the resourceful staff member gave me croissants the night before for my early morning departure. Booking.com says there is staff at the desk 24/7 but that's not true. I needed to return my key at 4am and wanted to be sure to get my deposit back so I rang the bell and was ignored. The taxi guy tried prying open the doors, and a man came out of a guest room yelling, saying I was the third person to ring and wake him up. He was angry and insulting. I told him in the future, guests should be told to leave the key in the room.

Great comfortable room, nice wide bed with beautiful linen. The bathroom is white and shiny, very clean and large. Even the TV programme was switched to original languages by the property staff for us, that was a great bonus for our stay. WiFi was good, and the staff booked us on a free early morning shuttle to the airport (a mere 5 minutes away).

It would be nice to have a closed corridor to enter the rooms, but all the properties around the airport are like that, so we did not mind.

Everything was good. The breakfast was tasty! Free transfer from airport and back to airport was very useful for us

Not all staff on phone line speak English that is why it was quite hard to order transfer.

Everything was good. The breakfast was tasty! Free transfer from airport and back to airport was very useful for us

Not all staff on phone line speak English that is why it was quite hard to order transfer.

The room was indeed very good: comfortable, clean, nice shower. I appreciated the TV with chromecast as well.

The restaurant was a pure disgrace. On the hotel's website, they state "Come and discover our restaurant where our chef works with fresh products." That sounded nice. Well... I checked in, Friday evening at 8:30 PM. I specifically asked the lady checking me in whether the restaurant was open. The answer was "yes, until 10 PM". So, I knew I didn't have to hurry, looking for a restaurant in town. At 9:00 PM, I was in the restaurant. A rather unfriendly and seemingly uninterested lady came to me and told me they only had some salads and so on, ... and pizzas. I found that strange. Apparently, when I asked, on Fridays, the kitchen HAS NO CHEF. I ordered a pizza. It was (really) the worst, tasteless pizza I ever had in my life. I asked for the wine card: I didn't get one. They only had glasses of house wines. Then I asked what kind of beers they had. The lady mentioned a specific brand. No options. Finally, she came back mentioning "we have a problem with this beer (???)." and she proposed another one.After "dinner", I asked the lady that checked me in why she said the restaurant was open. Her answer: "the management orders us to say this". When I asked her why she hadn't mentioned it was actually a restaurant without chef, she claimed she had mentioned it - finally she admitted she hadn't, and said she was sorry. So, no matter the quality of the room, my evening was completely ruined.

My daughter and I were here, the room is nice, what I must praise very much, an excellent mattress on the bed. The hotel is more for sleeping during travel, it is close to the airport, the hotel provides a shuttle service to the airport, which is very pleasant. There is no fridge in the room, which is a bit of a minus, but as I say, the hotel is more for a quick sleepover and we go on. What I was a bit sorry about, breakfast, everything OK on the first day, everything eaten on the second day, no one added anything, although there were still other families coming, the fruit "tired", I'm not saying that it should be there, but rather than such, I prefer nothing. But it could have been a coincidence, I don't know, I'm just mentioning it. At the reception they collect a deposit of 150 EUR, it's no problem, after departure it came back immediately. For possible trips I recommend using Bolt or similar transport, it's a bit "at the end of the world" .The overall impression is good, I recommend it.

Proche de l’aéroport La gentillesse du personnel La propreté de la chambre

very nice place near the Airport and also cost-effective, staff was polite and helped to set up the sofa bed.

we were three and were provided two towels, I am sure if I had asked for additional they would have been fine but I think they should have provided 3 as they knew, everything else was up to 3 star standards

very nice place near the Airport and also cost-effective, staff was polite and helped to set up the sofa bed.

we were three and were provided two towels, I am sure if I had asked for additional they would have been fine but I think they should have provided 3 as they knew, everything else was up to 3 star standards

The bed was comfy shower was good

Marks on the pillow case didn’t explain in a description about the transfers and what time they stop the stop at 8pm which is ridiculous as I knew that people probably still want to check in late at night checking in was hard work receptionist didn’t really understand you had to pay €150 deposit which I was aware of however when other people walked into the restaurant they were more interested in talking to them instead of checking us in it very unprofessional also on my booking I paid for breakfast however in the morning they said that I didn’t have breakfast included. I showed them my itinerary and she very reluctantly allowed us to have breakfast.

We stayed here as just a pit stop for a flight the next morning, it was only 3.6 ish miles from the airport which was what we needed, although unfortunately our flight was delayed, we got in at 10 to 11 at night and although the hotel offers a free pick up and drop off they refused it at that time so we had to make our own way.

The hotel doesn’t really have English speakers, I phoned previous to our flight to try and set up the pick up, only to be told that we do not even have a booking with this hotel, I had to wait 30 minutes on a call with Booking for them to also have no luck with the property and they had to get a French booking.com branch to deal with it, staff were pretty impatient with the whole situation even though it was their fault. They also Refused pick up at the airport at 22:50, there are no times stated on booking for when you can use this service, should really state that.

Clean / comfortable / location

Staff very unprofessional

Disappointing

For 100€ a night the standard is too low. No lift to go with heavy luggage to second floorStaff not enough customer satisfaction oriented: taking diner in the restaurant taking loudly. One lady on the front office stuck on his phone call without « welcome sorry to wait »…

Disappointing

For 100€ a night the standard is too low. No lift to go with heavy luggage to second floorStaff not enough customer satisfaction oriented: taking diner in the restaurant taking loudly. One lady on the front office stuck on his phone call without « welcome sorry to wait »…

Room tidy. Receptionist friendly

Have an english speaking person available for early checkout